Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Department:
Enrolment Services
Position Type:
Full-Time Support
Salary Range:
$37.34-$43.18-Hourly
Sc heduled Weekly Hours:
36.25
Anticipated Start Date:
August 10, 2026
Length of Contract:
2 Years
Posting Information
Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration.
Posting Closing Date:
July 31, 2026
Please note: jobs are posted until 11:59 pm on the job closing date.
Land Acknowledgment:
Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.
Job Description:
Reporting to the Manager, Enrolment Services and Student Success , the incumbent is the primary contact for a diverse population of full-time and part-time students and fulfills multiple responsibilities related to specialized progression supports and guidance while meeting and exceeding student success and retention objectives . The incumbent is required to coordinate and maintain a portfolio of student programs that includes case management processes, analyzing detailed academic records, and communicating a wide variety of information to help facilitate learner success.
In providing high-quality client service, t he incumbent builds relationships with learners through focused outreach and communication supports , as well as student appointments . The incumbent utilizes technology-enabled applications to help plan, develop and deliver focused and self-directed progression and registration services, which relate to learner retention and success .
Working with a n integrated team of Student Success Specialists(s), Registration and Records Officers, Financial Aid and Student Awards Officers , the incumbent supports learners throughout the student lifecycle , from registration to graduation .
Employing a variety of college technology systems and early alerts to monitor, track and create reports the incumbent determine s specific retention supports and contributes to the strategic enrolment management process . Maintaining a personalized and continuous focus on the learner experience is central to the role. This position is responsible for identifying process improvements and recommending new initiatives and strategies.
Required Qualifications:
Minimum three (3) year diploma or degree in Business, Education, Human Resources, Marketing, Public Relations, Social Sciences, Career Development, or any other program with a Cooperative Education component. Equivalent combination of relevant education and work experience may be accepted in place of formal education.
Minimum of three (3) years experience in providing client service and /or general advising for a diverse clientele preferably in an educational setting.
This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus.
This position is subject to terms of the Full-Time Support Staff Collective Agreement: SSCollectiveAgreementCurrent_E-1.pdf (algonquincollege.com)
- This position is paid at Payband H
- Vacancy is for P23376, P23377
Why Join Algonquin College?
Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers
Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion ), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development . Availability depends on role and employment status .
Company Culture : Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024
Inclusion, Diversity, Equity, and Accessibility (IDEA) : We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation
Flexible Work Arrangement Policy . Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change) .
How We Use AI in Hiring:
Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.
Accessibility:
Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at [email protected] . While we thank all those who apply, only those to be interviewed will be contacted.
