Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
The Thrift Store Clerk provides friendly, courteous service to customers, sorts incoming products and assists the Thrift Store Manager in the maintenance of all store operations. This position reports to the Thrift Store Manager however they may provide support and/or receive work assignments from other Lawson Ministries management staff.
Accountabilities:
Service Responsibilities:
- To promote a friendly and courteous environment and service to customers.
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To contribute to meeting store sales budgets by maintaining customer standards.
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To process donations received, unloading, lifting, sorting and pricing items as per store policy.
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To replenish inventory levels based on the direction of the store manager.
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To be responsible for opening and closing of the store while on shift and take on responsibilities for all duties of the shift.
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To be responsible for the effective and efficient management and the accurate completion of all customer transactions including the handling of cash, credit & debit transactions, etc.
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Ensure the proper and accurate recording of all daily sales.
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To implement store layout plans and window displays that are tasteful and attractive to customers.
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Ensure the general upkeep, cleanliness and maintenance of the store, storage area, washrooms, staff lunchroom and main office areas
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Contribute to the safety of all staff and customers by assisting with snow removal, clearing of fire exits and ensuring that there are no obstacles left inside or outside the store.
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Other duties as assigned by the Thrift Store Manager or Lawson Ministries management.
Organizational Responsibilities:
- Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities and support the Mission in all aspects of work, including the manner in which responsibilities are fulfilled.
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Maintain information in confidence as required.
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Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
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Represent the organization in a professional manner.
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To engage in annualized performance appraisal with the Thrift Store Manager.
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Participate in ongoing professional development and training as required.
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To complete all required record-keeping and documentation tasks as outlined in the Service Responsibilities.
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To demonstrate understanding of agency policy, procedures and philosophy.
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To be responsible and uphold the professional development as well as to participate in professional development activities as deemed appropriate by the Thrift Store Manager.
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To function as a responsible member of the team by attitude, confidentiality, reliability and performance.
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Responsible to maintain professional integrity and honesty in the workplace and to report any observed infractions of the policy manual to either the Thrift Store Manager or Lawson Ministries management.
Health and Safety:
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Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Reporting any issues or concerns to your Health & Safety representative or the Joint Health & Safety Committee.
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Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, cleans spillage).
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Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary.
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Ensure client follow through and compliance with territorial health & safety processes and legislative requirements, including training.
CRITICAL RELATIONSHIP MANAGEMENT
Governance Boards and Councils:
Internal:
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Lawson Ministries Management/Supervisory staff, Staff, and Volunteers
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Participate in regular team staff meetings
External:
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Customers
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Community Partners
MANAGERIAL/Technical Leadership RESPONSIBILITY:
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This position reports directly to the Thrift Store Manager
FINANCIAL AND MATERIALS MANAGEMENT:
- Management of Thrift Store Till
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Management of Monaris system (Credit & Debit transactions)
WORKING CONDITIONS:
- Ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required
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Ability to lift/move 35 pounds
The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.
Education, Qualifications and Certifications:
- Minimum completion of Public School with completion of highschool preferred.
Experience and Skilled Knowledge Requirements
- A minimum of one (1) year of cashier/retail experience.
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Experience with life skills and working with individuals with special needs considered an asset.
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Computer experience including use of MS Office suite.
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Current First Aid & Cardiopulmonary Resuscitation with Defibrillation training is required. (must be verified with copy of certificate).
Skills and Capabilities:
- Ability to work cooperatively in a team setting.
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Strong oral and written communication skills.
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Self-motivated and disciplined.
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Ability to physically stand and/or walk for long periods of time as well as the ability to lift and carry items weighing up to 35 lbs.
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Provide an original copy of a Criminal Records Check (CRC) with vulnerable sector screening secured through either the national Canadian Police Information Centre (CPIC) or through a local police detachment; Note: A satisfactory criminal background check is required.
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Support for and commitment to the mission and purpose of The Salvation Army in Canada.
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Strong sense of integrity with professional ethics and a balanced sense of fairness and flexibility
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Effective organizational, self-motivated and disciplined self-starter
Compensation:
The target hiring range for this position is $17.60 to $19.85 with a maximum of $23.82.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
