Workplace: 1050 De La Gauchetière St W, Montreal, QC H3B 4C9
Status: Full-time
Acquired by Tidan in 2018, this hotel is located in the heart of the metropolis of Montreal. The Marriott Château Champlain is a 1-minute walk from the metro, accessible through an underground passage adjacent to the Bell Centre and also via 1000 De La Gauchetière. This iconic Montreal hotel, with its 36 floors, 614 rooms, 13 suites, and 25 meeting rooms, was completely renovated in 2021 and can accommodate up to 1000 guests. If you are seeking a modern and stylish work environment, join the inspiring team of one of the largest downtown hotels in Montreal.
Reporting to the Director of Sales, the Group & Events Manager is responsible for the sales and coordination of meetings and events involving 0 to 49 guest rooms per night, and for the complete coordination of events with 9 rooms or fewer, across all market segments.
Responsibilities:
Handle group and event inquiries and bookings with professionalism and efficiency.
Collaborate with the sales team to create customized proposals tailored to the specific needs of group clients.
Coordinate all logistical and operational planning for events without guest rooms, ensuring all details are addressed — including menu selection, room setup, audiovisual requirements, and billing arrangements.
Ensure smooth communication between clients and internal teams (sales, marketing, operations, etc.).
Oversee event execution to ensure adherence to the hotel's quality and service standards.
Provide ongoing support and guidance to clients throughout the process, from initial booking to post-event follow-up.
Manage event and group service budgets, ensuring efficient use of resources.
Identify opportunities to improve processes and services to enhance the client experience.
Gather and analyze client feedback to assess satisfaction and pinpoint areas for improvement.
Supervise and lead the team responsible for group services, fostering a positive and productive work environment.
Provide necessary information for thank-you letters and Marriott Bonvoy point processing to the sales coordinators.
Stay up to date with evolving services and trends in the industry through sources like the Marriott website, Tourisme Montréal, and others.
Represent the hotel at business activities such as trade shows, networking events, sales blitzes, etc.
Required Qualifications and Skills:
Minimum of 1 year of experience in a similar role within the hospitality industry or a related field
Degree in hospitality management (an asset)
Strong written and verbal communication skills in both French and English (bilingualism is required)
Excellent knowledge of the tourism industry and a deep understanding of the hotel’s products and services
Familiarity with relevant software (an asset): Word, Excel, Outlook, CI/TY, Social Table, PMS/Marsha
Benefits:
You will be eligible for the hotel’s Employee Benefits Program, which includes:
You will also receive the following additional hotel-provided perks:
Languages: Bilingualism (French and English) in both spoken and written form is required for this position, as we serve an international clientele.
About Us:
Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club throughout North America. To learn more about Tidan, visit our website: https://www.tidan.com/fr/.
Why Join Our Team:
In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 access to healthcare professionals through the Employee Assistance Program. You have access to personal days and holidays scheduled according to the department and hotel you work in. We also offer bonuses through our referral program and much more.
We believe in teamwork and are committed to building a highly performing team, whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges and support them in achieving their goals. Take the step and join the Tidan team among our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.
