Administrative Services Supervisor
Location: 11738 Kingsway Avenue, Edmonton, Alberta. Possibility to start in Calgary, AB with relocation to Edmonton within 6 months of start date.
Closing Date: Until Suitable Candidate Found
Position Status: Full-time (40 hours/week), Permanent
The Otipemisiwak Métis Government is looking for an Administrative Services Supervisor to oversee and coordinate all general administrative and reception services across the Otipemisiwak Métis Government. Reporting to the Facilities Manager, the Administrative Services Supervisor will be responsible for ensuring consistent front-desk operations, administrative coverage, and support services across multiple locations, while establishing standardized procedures, service levels, and accountability. The ideal candidate will bring a strong administrative background, team leadership, and a high standard of service delivery and efficiency.
- While the Administrative Services Supervisor will provide guidance, coordination, training, and process recommendations to administrative staff, all administrative staff embedded within other departments will continue to report directly to and remain under the supervision of their respective department leadership. Specific identified reception/administrative functions will report directly to the Administrative Services Supervisor.
Key Responsibilities
- Identify gaps, inefficiencies, and risks in administrative operations.
- Recommend improvements to service delivery, staffing models, customer service training, and workflows.
- Support organizational growth by planning administrative needs for new locations or expansions.
- Develop, document, and maintain administrative and reception procedures.
- Participate in all administrative group meetings to ensure administrative processes remain aligned throughout the Government. Lead these meetings as applicable.
- Ensure alignment with Otipemisiwak Métis Government policies, Human Resources and Occupational Health & Safety standards, and organizational practices.
- Partner with Human Resources to support role clarity, job descriptions, training, and coverage expectations.
- Monitor compliance with established administrative protocols.
- Act as a liaison between departments, building locations, and leadership regarding administrative services.
- Conduct regular site visits to ensure consistency and address operational issues.
- Participate in recruitment, onboarding, and development of administrative staff.
- Work collaboratively with the Registry department and other operational areas where functions intersect with reception or administrative tasks.
- Present a positive and professional image of the organization when interacting with employees, citizens, visitors, and other external stakeholders.
- Perform other related duties as required or assigned.
Reception & Front Desk Operations
- Provide overall management and oversight of reception services across all Otipemisiwak Métis Government locations.
- Establish and maintain standardized reception procedures, protocols, and service expectations.
- Ensure consistent reception coverage, including vacation, sick leave, and unplanned absences.
- Implement and manage an on-call or backup coverage model.
- Provide training, coaching, and performance oversight for reception staff.
- Serve as the primary point of accountability for reception-related issues.
General Administrative Services
- Oversee shared administrative services, including:
- Large-scale copying and print jobs
- Registered mail, courier services, and package tracking
- Incoming and outgoing mail coordination
- Office supply procurement and inventory management
- Ensure adequate supplies are maintained across all locations.
- Develop and manage processes for efficient administrative service delivery.
Skills & Competencies
- Demonstrated experience leading and engaging teams, creating a culture that promotes the development of individual and organizational capacity.
- Exceptional strategic planning skills, including an ability to establish short- and long-term plans to meet key objectives of projects/initiatives.
- Excellent analytical and critical thinking skills with the ability to identify issues and implement creative and strategic solutions to overcome problems.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.
- Exceptional attention to detail.
- Excellent interpersonal skills and a proven track record of building collaborative partnerships with a variety of internal and external stakeholders.
- Exceptional verbal, written, and communication skills, with an ability to produce professional documents, reports, and presentations.
- Strong computer skills with the ability to adapt to new technology and software.
- Proficient with database applications and computer systems, including Microsoft Office Suite.
- Strong sense of ethics, professionalism, and political and cultural sensitivity.
- Knowledge of Métis history, culture, and issues affecting Métis people. An in-depth understanding of the Otipemiswak Métis Government is an asset.
Qualifications
- Post-secondary degree, diploma, or in certificate Business Administration or a related field.
- Minimum of five (5) years’ of progressive experience in administrative operations or office management.
- Minimum two (2) years’ experience in a leadership role.
- Experience working in a multi-location environment is an asset.
- Experience working in an Indigenous and/or non-profit setting is an asset.
Other Requirements
- Ability to work in the office in Edmonton, Alberta is required.
- Ability to travel to Calgary, Alberta (up to 25% of the role) is required.
- Ability to work a regular schedule of Monday-Friday 8:30am-4:30pm with flexibility to work evenings, and weekends, as required.
- Reliable transportation and a valid Class 5 driver’s license is required.
- Ability to travel throughout the province of Alberta as needed.
- Acceptable attainment of a Police Information Check is required.
What We Offer
- The opportunity to work for the newly ratified Otipemisiwak Métis Government under its newly ratified Constitution and be an instrumental part of the largest Indigenous Government in Canada as it rapidly grows and develops.
- An opportunity to learn about Métis culture, history, and art.
- Meaningful work in a fun and supportive work environment.
- Training and professional development opportunities.
- A comprehensive benefit package and employer contributions to Pension Plan.
- Generous time off policies.
Métis applicants are encouraged to apply. Apply online at http://albertametis.com/careers/.
The Otipemisiwak Métis Government thanks all applicants for their interest. Only applicants selected for an interview will be contacted. Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online one-way video interview. Should you have any concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls please.
