About Us
Serving Nanaimo since 1998, Nellie’s European Deli is a locally owned deli and European grocery store known for made-to-order sandwiches, homemade soups, specialty meats and cheeses, imported groceries, and friendly customer service.
We are looking for a dependable, people-focused Deli Manager who can lead our team while remaining actively involved in the daily operation of the deli.
Position Summary
The Deli Manager is a hands-on leadership position responsible for supporting employees, providing excellent customer service, and helping daily operations run smoothly.
The successful candidate will be confident giving direction, managing multiple priorities, solving problems, and holding employees accountable while maintaining a positive and respectful workplace. We want someone who enjoys working with people and understands that effective leadership is about supporting the team—not simply telling people what to do.
Key Responsibilities
- Lead, support, and provide daily direction to deli employees
- Create a welcoming and enjoyable experience for customers
- Work alongside the team preparing sandwiches, salads, and other deli products
- Train and coach employees using a patient and people-focused approach
- Delegate tasks clearly and follow up to ensure they are completed properly
- Help employees understand expectations and provide constructive feedback when needed
- Coordinate breaks, duties, and workflow throughout the day
- Prepare employee schedules and assist with managing labour needs
- Maintain product quality, portion control, presentation, and food-safety standards
- Monitor inventory and assist with ordering deli & grocery products and supplies
- Help reduce food waste and control operating costs
- Receive deliveries and ensure products are stored and rotated correctly
- Handle customer questions, concerns, and complaints professionally
- Operate the cash register and ensure transactions are handled accurately
- Maintain a clean, organized, and safe deli and grocery environment
- Identify problems, make practical decisions, and communicate important issues to the owners
- Encourage teamwork, accountability, and a positive workplace culture
- Support store sales by recommending products and identifying opportunities for improvement
- Open or close the store when required
Our Ideal Candidate
You may be a great fit for this position if you:
- Are friendly, outgoing, and genuinely enjoy helping customers
- Have experience supervising or managing employees
- Lead with a respectful, supportive, and people-focused approach
- Are comfortable giving employees clear direction without feeling bossy or uncomfortable
- Have strong attention to detail and notice when something needs to be completed
- Can manage several tasks and changing priorities at the same time
- Remain calm and organized during busy periods
- Take initiative rather than waiting to be told what to do
- Are a practical and confident problem-solver
- Are dependable, accountable, and able to follow through on commitments
- Are motivated by achieving strong results and helping the business succeed
- Enjoy having fun at work while maintaining professional standards
- Want to create an enjoyable and respectful environment for the entire team
- Are willing to work alongside employees and help wherever needed
Qualifications
- Previous supervisory or management experience in a deli, restaurant, grocery store, retail, or customer-service environment is preferred
- Experience training, coaching, or directing employees
- Strong communication, organization, and customer-service skills
- Comfortable using technology, including touchscreen point-of-sale (POS) systems, delivery-service tablets and apps, and other computer-based tools used in daily store operations
- Ability to work effectively in a fast-paced environment
- FoodSafe Level 1 certification, or willingness to obtain it
- Experience with food preparation, inventory, ordering, scheduling, or cash handling is an asset
- Ability to stand for extended periods and safely lift up to 40 pounds
- Availability to work weekdays and Saturdays as needed
What We Offer
- Competitive wage of $19.00–$22.00 per hour, based on experience
- Full-time, permanent employment
- Annual Vacation
- Free lunch and employee discount
- Daytime operating hours
- Sundays off
- A friendly, locally owned workplace
- The opportunity to make a meaningful contribution to the business
- A position where your ideas, leadership, and initiative are valued
If you are a confident and caring leader who enjoys helping customers, supporting employees, solving problems, and contributing to the success of a local business, we would be pleased to hear from you.
Please submit your resume with a brief explanation of why you would be a good fit for Nellie’s European Deli.
Pay: $19.00-$22.00 per hour
Expected hours: 35.0 per week
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Application question(s):
- What is your wage expectation?
Work Location: In person
