Project Coordinator, Operations & Merchandising (Cantonese Speaking; Chinese Reading & Writing Required)
Company: Gogo Tours
Location: Richmond Hill, ON
About Gogo Tours
Gogo Tours is a premier luxury travel operator catering to the Chinese-Canadian community. We specialize in designing sophisticated, high-end itineraries to the world's most iconic destinations, including Africa, Europe, Asia, and South America.
About the Role
The Travel Project Coordinator executes the day-to-day operations behind our luxury itineraries — from vendor coordination and contract tracking to manifest reconciliation and inventory monitoring. You'll be hands-on with the details that keep each tour product running smoothly, working closely with suppliers, sales, and the broader operations team.
Key Responsibilities
- Vendor Coordination & Contract Support
- Support hotel, transport, and land supplier coordination across Europe, Asia, Africa, and South America, including gathering and comparing rate quotes
- Serve as a Cantonese-speaking point of contact for Chinese-speaking vendors on day-to-day service questions, with strong Chinese reading/writing ability for contracts and documentation
- Track supplier contract terms (cancellation policies, attrition rates, complimentary room ratios) and flag discrepancies as they arise
- Hotel, Restaurant & Experience Support
- Research and shortlist hotels, restaurants, and experiences for leadership review
- Help coordinate on-site or local-network evaluations of new hotel and restaurant partners
- Track emerging destinations and boutique property/dining trends relevant to our traveler demographic
- Product & Merchandising Support
- Assist with market and seasonality research to inform which destinations are in-demand or trending
- Support package assembly (flights, hotels, land experiences) and pricing updates throughout the sales cycle
- Track competitor package pricing and inclusions
- Assist with product lifecycle tasks — costing worksheets, launch checklists, and post-tour review summaries
- Inventory & Yield Support
- Monitor tour load factors (seats sold vs. seats held) and maintain up-to-date tracking sheets
- Flag approaching release dates for unsold hotel rooms or bus seats
- Support waitlist coordination with the sales team
- Fulfillment & Reconciliation
- Generate and distribute Land Vouchers and service orders to suppliers
- Reconcile traveler names, rooming lists, and dietary requirements against supplier confirmations
- Verify final supplier invoices against contracted rates before passing to accounting
- Onsite Issue Resolution & Crisis Support
- Be the hero when things go wrong: step in immediately when issues arise while clients are actively touring
- Work directly with onsite tour leaders to resolve problems in real time — poor-quality hotels, subpar meals, itinerary disruptions, and other service failures
- Support tour leaders and coordinate with suppliers/leadership during client medical emergencies or other urgent incidents, ensuring the right people are looped in immediately
- Remain calm and solutions-focused under pressure, escalating when a situation requires higher-level intervention or compensation decisions
Qualifications & Requirements
- Cantonese speaking required; ability to read and write Chinese required
- Highly organized and detail-oriented, comfortable managing multiple trackers and deadlines at once
- Comfortable communicating with vendors by phone to confirm details or follow up on outstanding items
- Ability to work within firm deadlines (ticketing time limits, release dates) without missing cutoffs
- Calm, decisive problem-solver who can be reached and respond quickly when urgent onsite issues arise, including outside standard business hours during active tour departures
職位名稱：旅遊項目協調員 — 營運及商品企劃 (需操流利粵語，能讀寫中文) 公司： Gogo Tours 地點： 安大略省 列治文山 (Richmond Hill, ON)
關於 Gogo Tours Gogo Tours 是一間領先的豪華旅遊營運商，致力於為加拿大華人社區提供優質服務。我們專門為全球最著名的目的地設計高端且精緻的行程，包括非洲、歐洲、亞洲及南美洲。
職位簡介 旅遊項目協調員負責執行豪華行程背後的日常營運工作 — 包括供應商協調、合約追蹤、名單核對及庫存監控。您將親自處理各項細節，確保每個旅遊產品順利運作，並與供應商、銷售及營運團隊緊密合作。
核心職責
- 供應商協調與合約支援 — 協助歐洲、亞洲、非洲及南美洲各地酒店、交通及陸上供應商的協調工作，收集及比較報價；作為與華語供應商聯繫的粵語窗口，能讀寫中文以處理合約及文件事宜；追蹤合約條款並跟進處理差異。
- 酒店、餐廳與體驗支援 — 研究並篩選酒店、餐廳及體驗活動供管理層審閱；協助安排新合作夥伴的實地或當地網絡評估；追蹤新興目的地及精品酒店/餐飲趨勢。
- 產品與商品企劃支援 — 協助市場及季節性研究；支援套裝行程組合及定價更新；追蹤同業定價；協助產品生命周期相關工作。
- 庫存與收益支援 — 監控團組負載率並維持追蹤表；留意並跟進即將到期的釋放日期；協助銷售團隊處理候補名單。
- 訂單履行與核對 — 製作並分發陸上服務憑證及服務單；核對旅客名單、分房及膳食要求；核實供應商發票與合約價格相符。
- 現場問題處理與緊急應變 — 當旅客在團中遇到問題時，第一時間挺身而出解決問題；與現場領隊緊密合作，即時處理酒店質素欠佳、餐飲質素不理想或行程受阻等服務問題；於旅客發生醫療緊急事故或其他緊急事件時，支援領隊並與供應商及管理層協調，確保相關人員能立即介入；在壓力下保持冷靜並以解決問題為導向，遇需要更高層介入或賠償決策的情況時，及時上報。
職位要求
- 需操流利粵語，並能讀寫中文
- 高度組織能力及注重細節，能同時處理多項追蹤表及截止日期
- 樂於透過電話與供應商溝通跟進事項
- 能在嚴格截止日期壓力下工作，不遺漏任何截止時限
- 冷靜、果斷的問題解決者，在團組出發期間如遇緊急現場問題，能迅速回應處理，包括在非正常辦公時間內
Pay: $42,000.00-$60,000.00 per year
Application question(s):
- Any interest in the travel industry?
Language:
- Cantonese (required)
- Mandarin (required)
Work Location: In person
