The Product Analyst Intern supports the Canada Retirement Product team by contributing to product research, member experience analysis, business insights, and delivery activities. This role offers an opportunity to gain hands-on experience in product management within a large, regulated financial services organization.
The successful candidate will work closely with Product Managers, Digital, Operations, Technology, Compliance, and Marketing teams to support initiatives that improve retirement plan member experiences, drive business outcomes, and enhance operational efficiency.
This internship is ideal for a student who is passionate about data, technology, customer experience, and solving complex business problems.
- Support the Product team in analyzing member, sponsor, and business needs to identify opportunities for product enhancements.
- Conduct market, industry, and competitive research to support product strategy and business cases.
- Assist in gathering, analyzing, and interpreting data to provide actionable insights and recommendations.
- Support the development of business requirements, process maps, user stories, and product documentation.
- Contribute to member journey mapping and customer experience assessments.
- Assist Product Managers in coordinating product initiatives and enhancement projects.
- Participate in cross-functional meetings and support project tracking activities.
- Help validate business requirements and support testing activities during product releases.
- Monitor and report on key performance indicators (KPIs), product adoption, and customer experience metrics.
- Support the preparation of materials for governance meetings, executive updates, and stakeholder presentations.
- Create reports, dashboards, and presentations that communicate product performance and business insights.
- Analyze operational, customer, and digital experience data to identify trends and opportunities.
- Support ongoing measurement of strategic initiatives and product enhancements.
- Assist with ad hoc data analysis and research requests.
- Partner with stakeholders across Product, Digital, Technology, Operations, Compliance, Marketing, and Customer Experience teams.
- Contribute ideas and recommendations to improve member experiences and operational effectiveness.
- Support documentation and knowledge-sharing activities within the Product organization.
- Currently enrolled in a bachelor's or master's degree program in Business, Commerce, Economics, Data Analytics, or a related field.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Interest in product management, digital experiences, financial services, or customer experience.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Ability to organize information, manage multiple priorities, and meet deadlines.
- Strong attention to detail and willingness to learn.
- Experience with data analysis, visualization tools, or user research is considered an asset.
- Curiosity and a passion for learning.
- Strong analytical and critical thinking abilities.
- Demonstrated initiative and ownership of assigned work.
- Ability to communicate insights clearly and effectively.
- Strong teamwork and collaboration skills.
- Customer-focused mindset.
- Comfort working in a fast-paced, evolving environment.
- Ability to synthesize information and make evidence-based recommendations.
- Exposure to end-to-end product management in a leading financial services organization.
- Experience working on strategic digital and member experience initiatives.
- Opportunities to collaborate with senior leaders and cross-functional teams.
- Development of business analysis, product management, and stakeholder management skills.
- Hands-on experience using data and customer insights to drive business decisions.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.
Salary range is expected to be between:
$40,950.00 CAD - $60,450.00 CAD
The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work-term.
#LI-Hybrid
The role being advertised is an existing vacancy.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Hybrid
