Position Purpose and Summary
The Resident Director fosters a Christ-centered residential community by providing leadership, programming, and mentorship that promote student learning, spiritual growth, and community engagement. The role oversees student care and conduct processes and offers staff support in crisis situations, including emergency mental health response, to ensure a safe and supportive living environment. This is a mid-level management role responsible for the oversight of residence operations, student staff supervision, and conduct administration within an assigned residential area. By guiding student leaders and managing residence operations, the Resident Director contributes to the holistic development of students as godly Christian leaders and supports the university’s mission and values.
Key Areas of Accountability
Community Leadership and Development
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Lead and manage a Christ-centered, inclusive, and supportive residence community that promotes academic, spiritual, and personal growth.
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Guide students in understanding and living out the TWU Student Code of Conduct and other governing policies.
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Support the transition of new students into residence life and foster a sense of belonging.
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Establish and uphold community standards in alignment with university values and policies.
Student Leader Supervision and Development
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Recruit, train, and mentor student leaders through large group training, weekly meetings, and one-on-one coaching.
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Conduct evaluations, team-building activities, and retreats to support leadership development.
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Deliver Residence Life Student Leadership Curriculum to our student leaders, through mentorship, assessment, and goal setting.
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Coordinate student leader selection and orientation processes.
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Conduct regular performance evaluations and provide coaching to ensure student leaders meet developmental and operational expectations.
Programming and Student Engagement
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Lead the design and assessment of programming that supports student learning, spiritual life, and community engagement with student leaders
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Create a safe and inclusive environment through intentional events and initiatives.
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Manage a residence programming budget effectively.
Operational Management
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Oversee residence hall operations including check-in/check-out, maintenance coordination, and lounge space management.
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Promote a culture of shared responsibility and care for the living environment among students.
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Manage administrative processes including incident documentation, fires-safety procedures, space usage, and resource allocation.
Student Code of Conduct Administration
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Educate students on university policies, including the Student Code of Conduct, Bullying and Harassment Policy, and Sexualized Violence Policy.
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Serve as a Student Conduct Officer and participate in the student conduct process, through investigation, support persons and determinations with the responsibility of adjudicating cases.
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Promote restorative practices and educational accountability practices within the residence community.
Crisis Response and Student Support
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Provide emergency and after-hours support as part of the 24/7 on-call rotation.
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Respond to student crises, including mental health concerns, conflict mediation, and urgent care needs.
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Exercise sound judgment in crisis situations and coordinate with campus partners to ensure appropriate follow-up and documentation.
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Offer referrals and collaborate with campus resources to ensure student well-being.
The Person
Skills and Abilities
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Familiarity with student development theory, Christian higher education context, and university policy frameworks.
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Strength in interpersonal communication, organizational leadership, and student mentorship. Skilled in conflict resolution, time and program management, assessment and reporting, administrative operations (including budgeting, scheduling, and documentation), policy enforcement and interpretation, and cross-departmental collaboration.
Personal
Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.
A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.
Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.
Key Internal Interactions
Reports: 6-10 Student Leaders
Reports to: Director of Residence Life & Student Code of Conduct, Assistant Director of Residence Life
Standards & Requirements
Education:
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Bachelor’s degree in a related field required. Master’s degree in student Personnel, Theology, Counselling, Ministry, or Higher Education preferred.
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No Specific Certifications, but training in crisis response, mediation, or mental health first aid would be beneficial.
Experience:
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Previous experience in residence life, student leadership, youth ministry, discipleship ministry or university student support required.
Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.
Benefits Of Working at TWU:
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A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
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Annual statutory holidays (14) with generous vacation accruement.
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Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
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Torch tuition scholarship for dependents of eligible employees attending TWU.
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Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
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Subsidized meals at the main cafeteria.
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Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
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Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
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Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
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Free employee parking on campus.
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Special community events throughout the year.
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Employee and Family Assistance Plan (EFAP).
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A positive Christian fellowship environment.
Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.
We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact People & Culture.
Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.
