This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.
Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at Enterprise Square.
Reporting to the AVP, Shared Services, the Consultant, Organizational Change Management, applies various change management practices and methodologies to assist users and stakeholders to understand, adapt, adopt and change to new process development, process transformation and the implementation of automation. By working collaboratively with others, the incumbent creates an informed change management strategy that includes communications and training/development, and builds adoption. The Consultant works with the AVP Office and leadership team to provide project leaders with insight and recommendations on how to manage transformation.
Shared Services is a close-knit community of smart, approachable people who collaborate, exchange knowledge and identify solutions. Our team of experts problem-solves by collaborating with Centres of Expertise (centres providing strategic expertise and specialized services in specific functional areas), faculty and staff in order to see the whole end-to-end process and find a solution that works for the entire community. We provide advice, guidance and leadership in process, quality and accuracy.
Shared Services is a highly educated, integrated team that provides service excellence in delivering and innovating the diverse catalogue of services we are responsible for. Ultimately, we create a human, positive experience when it comes to problem-solving.
The staff who are joining Shared Services can expect to feel empowered in the service they provide and look to grow their careers with critical thinking, relationship building and ongoing learning opportunities.
Advisor
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Collaborates with the AVP, Shared Services, Strategic Initiatives Officer, and other senior leaders to establish credibility and influence. Persuades leaders and the University community to adopt recommended changes, providing counsel on leading transformation through Shared Services projects. Presents thoughtful, evidence-based arguments when addressing opposition.
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Serves as a resource to area leadership change management frameworks, practices, and techniques. Is included in complex, specialized change processes on behalf of Shared Services.
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Analyzes problems or issues in a systematic way to identify underlying causes. Engages in a range of approaches to generate possible resolutions. Provides holistic solutions.
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Generates original ideas, formulates strategies, proposes change strategy, and develops innovative solutions based on professional or discipline- specific expertise.
Organizationally Aware
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Demonstrates an understanding of the context in which the University operates. Anticipates issues and challenges facing change opportunities, aligns work and recommendations accordingly.
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Exercises understanding of process improvement, change impact, and service transformation initiatives.
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Proactively identifies and interprets information that impacts Shared Services operational plans.
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Identifies new projects/work assignments required due to current or future directions. Proposes initiatives and projects based on these discoveries.
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Identifies and evaluates University-wide implications when considering proposed solutions to issues.
Issue Resolver/Analytical Thinker
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Considers multidimensional problems, situations or issues, where no precedents may exist.
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Develops customized, fit-to-purpose change strategies and plans that demonstrate a deep understanding of specific practice/process changes and applies change practices such as communications, engagement, change networks, etc.
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Develops conceptual change frameworks to ensure adoption by users and stakeholder groups.
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Anticipates, Identifies, mitigates and works with Manager to manage resistance.
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Integrates analysis and experience into a complete and comprehensive response.
Creative/Flexible Thinker
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Creates new concepts, shares new ideas and develops new perspectives through stakeholder/user consultation and focus group sessions.
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Keeps current on research and trends in the change management/business transformation discipline.
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Portrays an attitude that encourages others to see the positive outcomes from doing things differently and adapting through change.
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Develops new solutions, concepts, models, frameworks and approaches.
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Incorporates aspects of successful solutions from other organizations but adapts them to create a made-for-purpose solution for the University.
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Shares key learnings from other change processes/initiatives in hopes of encouraging others to adopt change.
Relationship/Linkage Maker
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Maintains productive relationships with colleagues and other team members.
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With the assistance of the Manager, coaches leaders, stakeholders and users through the whole change lifecycle.
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Actively and continuously expands their own network and partnerships at all levels of the University. Develops contacts for anticipated future benefit.
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Maintains a transparent and responsive relationship with clients and stakeholders. Takes accountability for performance. Develops trust.
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Maintains an intimate understanding of Shared Services, cross portfolio connections and other areas within the University, in the interest of building productive and effective ongoing relationships.
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Uses networks and partnerships to promote and create new initiatives, forward goals, identify opportunities, gather information and seek input.
Communicator
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Develops communication plans for cyclical, ad-hoc and continuous improvement projects and initiatives. May co-lead for cross portfolio transformation projects. Ensures transparency and just in time information delivery.
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Uses all verbal and written communication methods effectively; understands and considers the purpose of the communication, the target audience, and the level of impact needed when deciding delivery method.
Organizational Change Management
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Leads change management components from design, through implementation and assessment for transformation initiatives.
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Develops stakeholder engagement strategies to ensure transformation aligns with user needs.
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Supports the creation and development of a change management toolkit for Shared Services.
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Works with other team members to redesign Shared Services practices and processes and to promote and sustain enduring change.
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Oversees the development and delivery of communication, process documentation, and user training for sustained change.
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Bachelor’s Degree in a related field.
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Certification(s) in Organizational Change Management (Prosci, CCMP, etc.).
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3-5 years of progressive experience in Organizational Change Management.
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Experience with a large, complex and unionized environment preferred.
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Preference will be given to candidates with French language proficiency.
Application Instructions
Click "Apply Now" to submit your resume.
This position has a comprehensive benefits package and an annual salary range of $71,250 to $118,744.
The terms and conditions of this appointment are governed by Schedule F of the collective agreement between the Board of Governors of the University of Alberta and the Association of Academic Staff of the University of Alberta.
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.
