POSITION TITLE Housing and Community Manager
REPORTS TO Chief Executive Officer
DIRECT REPORTS Senior Care Coordinator
This is a salaried leadership position.
POSITION SUMMARY
Reporting to the Chief Executive Officer, the Housing and Community Manager plays a critical role in the successful operation of a multi-residential portfolio. This position holds full accountability for all apartment maintenance, including routine and preventative maintenance, as well as the planning, coordination, and execution of all renovation and capital improvement projects.
The role is directly responsible for ensuring the overall physical integrity, safety, and functionality of the building, surrounding property, and all residential units. This requires a highly proactive, hands-on approach, including regular inspections, preventative maintenance planning, and the timely resolution of all maintenance issues to ensure a safe, compliant, and well-maintained environment for all occupants.
The Housing and Community Manager must possess a strong background and demonstrated working knowledge of long-term care facility maintenance, including regulatory requirements under the Fixing Long-Term Care Act (FLTCA). This includes ensuring appropriate backup systems are in place, maintaining operational readiness, and providing or coordinating reliable on-call coverage at all times to support continuous operations and resident safety.
The role requires a service-oriented mindset, excellent communication skills, and the ability to work flexible hours, including on-call responsibilities and month-end requirements.
In addition, the position leads facilities planning initiatives and provides oversight for construction, renovation, and remodelling projects. The role also collaborates with the Director of Finance, as required, on capital planning and the management of preferred vendors to ensure quality, cost-effectiveness, and compliance with organizational and regulatory standards.
Key Responsibilities:
· Assume full responsibility for all apartment maintenance, including routine, corrective, and preventative maintenance programs
· Plan, coordinate, and oversee all renovation, capital improvement, and remodelling projects from start to completion
· Ensure the building, grounds, and all residential units are safe, clean, fully functional, and presentable always
· Conduct regular inspections to proactively identify, address, and prevent maintenance issues
· Ensure compliance with all applicable legislation, including the Fixing Long-Term Care Act (FLTCA), and maintain knowledge of long-term care facility maintenance standards
· Ensure reliable on-call coverage and backup systems are in place to support continuous operations and resident safety
· Respond to and complete all resident service requests in a prompt, professional, and service-oriented manner
· Maintain a high level of resident satisfaction through regular communication, responsiveness, and proactive engagement
· Address all resident inquiries, concerns, feedback, and complaints in a timely and professional manner, escalating as required
· Interact with residents, families, and visitors in a courteous, respectful, and professional manner always
· Provide accurate and timely information to residents regarding services, maintenance activities, and building operations
· Support leasing activities, including showing available units to prospective tenants
· Lead facilities planning initiatives and support long-term capital planning in collaboration with the CEO and Director of Finance
· Oversee vendor performance, including selection, coordination, and ensuring quality and cost-effective service delivery
· Uphold the highest standards of personal, professional, and ethical conduct in all interactions and decision-making
· Provides active support to Development and Marketing Specialists in grant development, including research, drafting, and coordination of submissions to secure funding opportunities as required
Qualifications
· Post-secondary diploma or degree in Facilities Management, Building Systems Engineering, Construction Management, or a related field. Equivalent combinations of education and extensive experience may be considered.
· Demonstrated technical expertise across multiple building systems, including carpentry, plumbing, heating, HVAC, electrical, painting, fire and life safety systems, door/security systems, and general equipment repair.
· Valid certification in a recognized skilled trade (e.g., electrician, plumber, millwright, HVAC technician) is strongly preferred and considered a significant asset.
· Minimum of seven (7) years of progressively responsible experience in facilities maintenance, including at least three (3) years in a leadership or Facility Manager role within a complex, multi-residential or long-term care environment.
· Demonstrated experience supervising staff in a unionized environment, with a strong understanding of collective agreements, labour relations practices, and the consistent application of employment policies.
· Proven leadership ability with a strong commitment to continuous improvement, staff development, team building, and mentorship.
· Strong problem-solving and decision-making skills, with the ability to manage complex issues, prioritize competing demands, and perform effectively under pressure while maintaining professionalism and sound judgment.
· Demonstrated ability to work collaboratively within a multidisciplinary team, supporting integrated service delivery and shared organizational goals.
· In-depth knowledge of applicable legislation and regulatory requirements, including the Residential Tenancies Act, Privacy Act, Occupational Health and Safety Act, Human Rights Code, Workplace Violence and Harassment standards, Accessibility for Ontarians with Disabilities Act (AODA), Municipal Property Standards By-Laws, and other relevant legislation governing operations.
· Strong understanding of long-term care facility maintenance requirements, including compliance with the Fixing Long-Term Care Act (FLTCA), particularly as it relates to building systems, safety standards, emergency preparedness, and on-call coverage expectations.
· Demonstrated experience in capital planning, lifecycle asset management, and budgeting for maintenance and facility operations.
· Certification in Joint Health and Safety (JHSC) or equivalent training is preferred, with demonstrated knowledge of workplace hazard identification, risk mitigation, and occupational health and safety practices.
· Proficiency in preventative maintenance and work order management systems (e.g., Maintenance Care) and strong working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
· Excellent communication skills, both verbal and written, with strong interpersonal and customer service abilities.
· Fluency in English is required; additional languages are considered an asset.
· Successful completion of a Criminal Record Check with Vulnerable Sector Screening (within six months of hire).
· As a condition of employment, ability to meet occupational health requirements, including Tuberculosis (TB) symptom screening.
Other Responsibilities
- Participates in the management on-call schedule, ensuring timely response to operational issues, emergencies, and resident needs, and supporting continuity of services across the organization.
- Demonstrates flexibility and commitment by adjusting work hours and schedule, as required, to meet the evolving operational needs and responsibilities of the role, including after-hours, weekends, and urgent situations.
- Represents Saint Luke’s Place in a professional, respectful, and positive manner always, reflecting the organization’s values and commitment to excellence in all interactions with residents, families, staff, and community stakeholders.
- Actively participates in organizational committees, task forces, and special projects, contributing expertise, collaboration, and leadership to support organizational priorities and continuous improvement initiatives.
- Ensures full compliance with all Saint Luke’s Place policies and procedures, maintaining accountability for adherence to organizational standards and expectations.
- Works in accordance with the Health & Safety Program, including identifying and reporting hazards, participating in incident investigations, supporting return-to-work (ESRTW/WSIA) processes, and promoting a culture of safety across the organization.
- Supports organizational priorities by contributing to accreditation, inspections, audits, and quality improvement initiatives as required.
- Maintains confidentiality and demonstrates sound judgment when handling sensitive, operational, or personnel-related information.
- Performs additional duties, responsibilities, and projects as assigned by the Chief Executive Officer and/or Long-Term Care Administrator, consistent with the scope, complexity, and leadership expectations of the role.
Note: The above responsibilities are representative of the role and are not intended to be all-inclusive. Duties may evolve in response to organizational needs and priorities.
Pay: $65,000.00-$70,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Experience:
- Facilities Management: 7 years (preferred)
Licence/Certification:
- Joint Health and Safety certification (preferred)
Work Location: In person
