Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.
WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.
At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.
Position Vacancy: Information Services
Position: Full Time HIS Change Management Architect
Hours of Work: 37.5 hrs/week
Location: WRHN @ Midtown & Chicopee
Position Summary :
Reporting to the Director, Technology, Biomed and Cybersecurity, the HIS Change Management Architect plays a critical role in ensuring the strategic direction, governance, stability, security, and continuous improvement of the Hospital Information System (HIS). The HIS Change Management Architect is responsible for the architecture, integration, lifecycle management, and operational governance of the organization's Oracle Cerner Millennium environment and supporting technology ecosystem. This role oversees the planning, assessment, implementation, and monitoring of system changes across multiple domains (PROD, CERT, MOCK, BUILD, TRAIN), ensuring changes are executed safely, efficiently, and with minimal impact to clinical operations. Working across application architecture, integration services, database platforms, infrastructure, and clinical workflows, the Architect ensures that system enhancements, upgrades, fixes, and releases are properly evaluated, tested, governed, and aligned with organizational priorities and patient care objectives. The Architect leads the coordination of design, testing, integration, release management, and maintenance activities across the HIS ecosystem. In collaboration with Oracle Cerner and internal stakeholders, the role develops and executes domain strategies, including multi-site deployment models, while providing oversight of change control, issue management, system performance, interoperability, and overall platform health. The Architect serves as a trusted advisor to clinical, operational, and technical teams, providing leadership in complex problem resolution, risk management, and strategic planning to ensure the HIS remains secure, reliable, scalable, and aligned with WRHN's digital health objectives.
Position Requirements:
· Undergraduate degree in Computer Science, Health Informatics, Computer Engineering, Information Systems, or a related discipline preferred.
· Minimum 5 years of experience supporting Oracle Cerner Millennium or comparable EMR/EHR platforms within a healthcare environment.
· Strong hands-on experience with Oracle Cerner architecture, including multi-domain environments (PROD, CERT, MOCK, BUILD, TRAIN).
· Experience with healthcare integration technologies and standards, including HL7, FHIR, APIs, and interoperability frameworks.
· Experience developing reports, queries, and troubleshooting using SQL and Cerner Command Language (CCL).
· Strong understanding of Oracle database architecture and its role within the Cerner Millennium ecosystem.
· Demonstrated experience managing change control, release management, and domain governance in complex enterprise healthcare environments.
· Proven ability to troubleshoot and resolve complex issues across application, integration, database, and infrastructure layers.
· Experience working in 24/7 mission-critical environments where system availability directly impacts patient care.
· Experience supporting multi-site healthcare organizations and managing complex cross-functional initiatives.
· Knowledge of Citrix and virtual application delivery environments.
Preferred Requirements:
· Experience with Oracle Cloud Infrastructure (OCI) or other cloud-hosted healthcare platforms is considered an asset.
· Clinical informatics experience or a strong understanding of clinical workflows and healthcare operations is considered an asset.
· Experience working with vendor-managed healthcare information systems and collaborating with external vendors, preferably Oracle Cerner.
· Exceptional written, verbal, presentation, and report-writing skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.
· Demonstrated ability to build collaborative relationships and work effectively across clinical, operational, technical, and leadership teams.
· Strong analytical, organizational, problem-solving, and strategic thinking skills.
Application Instructions:
EMPLOYEES OF WRHN MIDTOWN & CHICOPEE ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.
Where applicable, as per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.
WRHN is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.
International Applicants
If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.
