Vancouver, Bc Desk supervisor Jobs – 99 Openings This Week

Reservations Agent
Pan Pacific Vancouver —Vancouver, BC
- $26.34 an hour
- Weekends as needed
- Marketing
- Microsoft Office
- Databases
Quick apply
Clerk IV Accounts Payable
PHSA —Burnaby, BC
- $29.24 an hour
- Full-time
- High school diploma or GED
- Accounting
- Recruiting
1d
Room Attendant
Marriott International, Inc —Vancouver, BC
- $26.41–$35.22 an hour
- Full-time
- No experience needed
- High school diploma or GED
- Supervising experience
3d
Public Services Assistant (Shared Services)
University of British Columbia —Vancouver, BC
- $4,281–$4,386 a month
- Weekends as needed
- Bar
- Word processing
- Microsoft Office
6d
Front Office Supervisor
Lahal Management LP —Richmond, BC
- $25.04 an hour
- Full-time
- Bilingual
- Hospitality
- English
Quick apply
1d
Clerical Support, Forensic Psychiatric Vancouver Regional Clinic - Vancouver, BC
BC Mental Health & Substance Use Services —Vancouver, BC
- $29.72 an hour
- Full-time
- High school diploma or GED
- Recruiting
- Typing
1d
Guest Services Representative - Oakridge Park - Part Time
QuadReal Property Group —Vancouver, BC
- $22–$24 an hour
- Part-time
- Hospitality
- Customer service
- Guest services
4d
Oval Customer Service Attendant
Richmond Olympic Oval —Richmond, BC
- $18.64–$27.90 an hour
- 8 hour shift
- Heavy lifting
- Customer service
- High school diploma or GED
Administrative Assistant, Full-Time
Taproot Community Support Services —Langley, BC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Employee assistance program
Quick apply
1d
Houseperson
Marriott International, Inc —Vancouver, BC
- $30.00–$33.34 an hour
- Part-time
- No experience needed
- Hotel
- High school diploma or GED
8d
Clerk IV Accounts Payable (Casual)
PHSA —Langley, BC
- $29.24 an hour
- Monday to Friday
- High school diploma or GED
- Accounting
- Recruiting
1d
Evening Receptionist (Part-Time)
Adler University —Vancouver, BC
- $20 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CPR Certification
12d
Laboratory Assistant
ALS —Vancouver, BC
- $21.12 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
10d
Nursing Unit Clerk, Eating Disorders - BC Children’s Hospital
BC Children's Hospital —Vancouver, BC
- $30.03 an hour
- Full-time
- High school diploma or GED
- Recruiting
- Typing
Assistant Rooms Operations Manager
Marriott International, Inc —Richmond, BC
- $61,000–$72,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Guest services
Nursing Unit Clerk, Emergency - BC Children’s Hospital
BC Children's Hospital —Vancouver, BC
- $30.03 an hour
- Full-time
- High school diploma or GED
- Recruiting
- Typing
Compliance Analyst, WAPC and WAUSA
Wellington-Altus Shared Services Inc. —Vancouver, BC
- $56,000–$70,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
Club Concierge
Canucks Sports & Entertainment —Vancouver, BC
- Part-time
- Hospitality
- Customer service
- In-person
Quick apply
3d
Genome Sciences Technologist, Biospecimen Team - Genome Sciences Centre - Vancouver
BC Cancer —Vancouver, BC
- $38.82–$48.44 an hour
- Full-time
- Recruiting
- Leadership
Field Representative II, Area Customer Service
Ricoh —Vancouver, BC
- Full-time
- Heavy lifting
- Customer service
- Microsoft Office
10d
Operational Content Coordinator
First West Credit Union —Langley, BC
- $49,100–$57,900 a year
- Full-time
- Microsoft Office
- Supervising experience
- Project management
- Paid time off
Order Picking Associate: Part Time - PORT COQUITLAM
The Home Depot Canada —Port Coquitlam, BC
- $20.40–$22.15 an hour
- Part-time
- Heavy lifting
- High school diploma or GED
- Travel
8d
Current Opportunities
North Shore Winter Club —North Vancouver, BC
- $19–$21 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
- Flexible schedule
Ambulance Readiness Technician
PHSA —Burnaby, BC
- $30.67 an hour
- Full-time
- Recruiting
11d
Resource and Support Worker (Fixed Term - 6 months) - Vancouver IJC
BC First Nations Justice Council —Vancouver, BC
- $65,000–$75,000 a year
- Full-time
- Microsoft Office
- Travel
- In-person
- Dental care
Quick apply
12d

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Reservations Agent

Pan Pacific Vancouver
Vancouver, BC

Quick apply

Job details

Full-time

Skills

Marketing
Upselling
Post-secondary education
Microsoft Office
Databases
Organizational skills
Computer skills
Communication skills
Marketing
Hotel experience
Time management

Full job description

POSITION SUMMARY

Reporting to the Reservations Manager, the successful candidate will be responsible for all aspects of the reservation service for the hotel providing guests with friendly, courteous telephone service while selling highest possible rates and maximizing of room revenue.

KEY RESPONSIBILITIES

The key responsibilities of the Reservations Agent include but are not limited to:

Provides superior service for all guest calls; answers internal and external phone promptly, professionally with a friendly greeting & identifying self; addresses guest by name and uses callers name minimum 3 times during the interaction.
Explains room rate structure, available rooms, method of payment/guarantee and cancellation policies, facilities and services; collects pre-registration information e.g. (name, e-mail, CC number, etc.)
Enters guest reservation details into Opera system; reviews and sends written confirmation to the guest
Completes reservations and other duties in an efficient and accurate manner; offers further assistance within the hotel Services and facilities to all callers; promotes Hotel facilities to guests through selling and up-selling
Reserves callers in hotel restaurants for dine-in and/or refer to restaurant managers as appropriate.
Receive and processes room service orders using Silverware. Ensure accuracy of the orders at the point of sale and liaise with servers and/or kitchen for any menu modifications. Learn and stay updated on the In-Room Dining Menu. Escalate any discrepancies to supervisors.
Enter wake-up calls into the system accurately and track daily. Assist with manual wake-up calls when the system is unavailable.
Actions in-house guest requests promptly and accurately by engaging the right department and dispatching requests accordingly, e.g. delivery of rollaway beds, laundry pickup, service requests or any other assistance that in-house guests may require.
Answers guest requests (letters, fax, E Mails) promptly; manages Reservations / Service One In-Boxes and actions all emails and notifications no later than within 24 hours with a goal of having mailboxes cleared each business day for the day. Attends departmental meetings.
Enters reservation data from Faxes, Reservation forms, Rooming list into Opera
Monitors emergency line and safety panels, actions any 911, 4500 calls or security panel alerts promptly.
Manages guest complaints and escalates whenever appropriate to appropriate Department Head/Duty Manager.
Assists group coordinators with the review and actioning of group resumes from Sales Department, and inventory balancing, as assigned. Communicates and exchanges information with Hotel Sales Department, Revenue Department and Front Desk.
Maintains department equipment and reports equipment loss or damage to the Supervisor.
Ensures all duties on the task list are completed
Performs Tour administration responsibilities as assigned. This involves; evaluating requests from Tour groups, inputting rooming lists, setting up billing & communicating directly with tour Sales Manager.
Understands the need and willingness to work in other related departments during peak periods as required (i.e. Front Desk).
Maintains professional business confidentiality as required
Perform other related duties as required

COMPETENCY PROFILE

Knowledge of Hotel protocols; uses a friendly, professional telephone manner and possess excellent communication skills; Knows how to respond to any reservation request; completes reservations and other duties in an efficient and accurate manner
Must possess excellent organizational skills, time management, with an ability to multitask & meet deadlines in a high-pressure work environment
Requires long periods of sitting in front of a computer; must have demonstrated the ability to work with minimal supervision
Maintains the highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; contributes an energetic and positive attitude to the hotel atmosphere

SELECTION CRITERIA

Qualifications and Technical Experience

Two years of previous experience in Front Office/Reservations or a similar environment preferred.
Post-Secondary education in Hospitality Management and/or Tourism & Marketing program preferred.
Demonstrated experience in selling and the ability to upsell is required.
Attention to Detail is essential, and long periods of concentration are required.
Computer Skills - Demonstrated ability with regard to computer skills, including an intermediate level of Microsoft Office Suite, proficiency with e-mail, Internet and database applications required. Experience using hotel programs - Opera is an asset.
Ability to multi task in a fast paced environment including answering phone calls, and replying to e-mails, while executing everyday tasks required.
Experience with high-volume telephone calls is an asset.
Proven written and verbal communication skills with demonstrated experience in producing professional documents and communications; Additional language an asset.
Status: Full-time hourly (unrestricted availability required)
Schedule: Flexibility Required: Rotating Shifts and Weekends Required (Assignment of hours will be subject to business demand, and may be increased or reduced due to seasonal fluctuations)

Quick apply

Refine Your Search

desk supervisor jobs in vancouver, bc

Reservations Agent

Clerk IV Accounts Payable

Room Attendant

Public Services Assistant (Shared Services)

Front Office Supervisor

Clerical Support, Forensic Psychiatric Vancouver Regional Clinic - Vancouver, BC

Guest Services Representative - Oakridge Park - Part Time

Oval Customer Service Attendant

Administrative Assistant, Full-Time

Houseperson

Clerk IV Accounts Payable (Casual)

Evening Receptionist (Part-Time)

Laboratory Assistant

Nursing Unit Clerk, Eating Disorders - BC Children’s Hospital

Assistant Rooms Operations Manager

Nursing Unit Clerk, Emergency - BC Children’s Hospital

Compliance Analyst, WAPC and WAUSA

Club Concierge

Genome Sciences Technologist, Biospecimen Team - Genome Sciences Centre - Vancouver

Field Representative II, Area Customer Service

Operational Content Coordinator

Order Picking Associate: Part Time - PORT COQUITLAM

Current Opportunities

Ambulance Readiness Technician

Resource and Support Worker (Fixed Term - 6 months) - Vancouver IJC

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