Description:
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
Availability: Every other weekend and 2 evening shifts throughout the week
Remote Position: But must be willing to go into office for initial training purposes located in Markham (340 Ferrier Street)
Unposting Date: July 10th 2026
Primary Responsibilities:
Handle and document prospective client inquiries regarding requests for care and service
Assess client service needs in consultation with the Client Intake Coordinator, Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
Reports and Collaborates with other funder or government program as required.
Notify clients and Field employees regarding initial and ongoing schedules.
Complete data entry and maintain accurate current scheduling documentation.
Assist with training and mentoring of new staff. .
Participate in client satisfaction initiatives.
Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.
Why Join Us?
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Immediate Impact: Make a real difference in the lives of employees, patients and their families
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Competitive Salary: Earn a competitive wage commensurate with experience
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Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
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Paid Time Off: Competitive leave time to ensure work-life balance
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Retirement Plan: Employer-contributed retirement savings plan
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Supportive Team: Be part of a collaborative and supportive team environment
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Growth: Opportunities for professional development and career growth
Qualifications:
Education
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Secondary School Diploma
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Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
Experience and Abilities:
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A minimum of two years related customer service experience, preferably in healthcare
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Proven customer service skills, preferably in healthcare or other high-paced customer service environment
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Strong ability to communicate effectively, both written and orally, in English
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Ability to handle issues and problem solve with tact and diplomacy
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Excellent computer skills (Windows, Microsoft office, internet, EMR)
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Ability to prioritize and handle multiple demands in a fast-paced environment
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Proven organizational and teamwork skills; able to work independently and prioritize workload
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Positive work and attendance performance essential
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Strong interpersonal skills including demonstrated ability to build rapport and connections
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Advanced competency in keyboarding and scheduling software with a willingness to learn
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French language proficiency will be considered an asset and is a requirement for all Quebec locations
At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.
We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.
Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being.
Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.
