About Keeper
Keeper is a fast-growing collectibles company built by collectors, for collectors. We buy, authenticate, and sell trading cards, graded slabs, sealed wax, comics, sports memorabilia, jerseys, and nostalgia across multiple channels — eBay, eBay Live, Whatnot, and our own marketplace at keepercollect.com. Everything runs out of our purpose-built warehouse, where careful handling and tight processes protect both the value of the inventory and the experience of the buyer on the other end.
As we scale toward launch and beyond, the warehouse is the engine room of the business. This role owns it.
Position Summary
The Warehouse & Logistics Manager runs the entire “back of the house” — the physical operation that turns incoming collections into accurately catalogued, well-protected, fast-shipping inventory. You are responsible for everything from the moment product arrives at the door to the moment a packed order leaves with a carrier: intake, cataloguing, organization, fulfillment, shipping, and the standard operating procedures that keep it all consistent as volume grows.
This is a hands-on leadership role, not a desk job. You will design and set up the physical warehouse, build and refine the processes that run it, and operate the systems and storefronts that keep product moving — our eBay store and website included. A Shopify and sales-channel consultant handles the initial technical standup of our platforms and integrations; from there, you own running them day to day, keeping everything stocked, accurate, and selling. The right person brings real operations, logistics, and e-commerce discipline; genuine interest in the collectibles hobby is a strong bonus, but we will teach the cards — you bring the process.
Role Details
Reports To
Keeper Leadership
Location
On-site — Keeper Warehouse, Doncaster, ON
Position Type
Contract — month-to-month, with the opportunity to transition to a permanent role as Keeper grows
Schedule
Monday–Friday, 9:00 AM–5:00 PM, plus flexibility around launches, live sales, and large intakes
Compensation
[Insert salary / rate range]
Key Responsibilities Warehouse Design & Setup
- Design and lay out the warehouse — zones, shelving, workstations, and packing station — to support efficient intake-to-ship flow.
- Stand up the physical operation from the ground up: storage for graded slabs, raw cards, sealed wax, memorabilia, jerseys, raw comics, and nostalgia, plus a central packing area.
- Source and set up equipment, supplies, and storage solutions, and refine the layout as volume and product mix change.
Receiving & Intake
- Receive incoming collections and purchased lots, verify them against purchase records, and flag discrepancies.
- Sort and triage raw product by category, condition, and value tier (e.g., singles vs. lots, raw vs. graded-ready).
- Establish and maintain a clear intake queue so nothing sits unprocessed or unaccounted for.
Cataloguing & Inventory Data
- Catalogue inventory accurately into Card Dealer Pro (CDP) and Shopify, including correct attributes, condition, pricing fields, and bin location.
- Maintain data integrity across systems so what shows online matches what is physically on the shelf.
- Photograph or coordinate photography of inventory to channel standards where required.
Inventory Control & Warehouse Organization
- Own the physical organization of the warehouse zones — graded slabs, raw cards, sealed wax, memorabilia, jerseys, raw comics, and nostalgia — keeping each area orderly, labelled, and findable.
- Maintain the bin-location system so any item can be located quickly for fulfillment or live sales.
- Run periodic counts and reconciliations to keep on-hand quantities accurate and identify shrinkage early.
Order Fulfillment & Packaging
- Pick, pack, and prepare orders across all channels (eBay, Whatnot, marketplace, live sales) accurately and on time.
- Apply the correct packaging method for each product type — raw singles, graded slabs, sealed product, comics, and oversized memorabilia each have specific handling and protection standards.
- Procure and manage packaging supplies — source vendors, keep the right materials in stock (mailers, boxes, sleeves, toploaders, bubble wrap, void fill, etc.), control costs, and avoid stockouts that stall shipping.
- Support eBay Live / Whatnot sales by pulling, staging, and packing won items efficiently during and after shows.
- Protect Keeper’s reputation by ensuring every package reflects the care buyers expect from a premium collectibles seller.
E-commerce & Storefront Management
- Run the Keeper eBay store day to day — create and optimize listings, manage item specifics and pricing, organize store categories, and keep the storefront looking sharp.
- Keep the website (keepercollect.com) stocked and accurate, with listings, photos, and inventory in sync across channels.
- Apply basic listing SEO — strong titles, complete item specifics, and good imagery — so product gets found and sells.
- Monitor store health (offers, questions, returns, performance metrics) and keep buyer-facing standards high across eBay, Whatnot, and the website.
Shipping & Carrier Management
- Manage day-to-day shipping through Stallion Express and other carriers, including label generation, service selection, and tracking.
- Apply correct insurance, customs (DDP / HS codes), and value thresholds, especially for high-value graded shipments.
- Monitor costs and delivery performance, and recommend improvements to shipping methods and packaging supplies.
Systems & Data
- Be the warehouse owner of our core platforms — Card Dealer Pro, Shopify, and connected marketplaces — keeping listings, inventory sync, and fulfillment data clean and accurate day to day.
- Operate within the systems and integrations our Shopify/sales-channel consultant sets up, using the tools effectively rather than building them, and flagging needs or gaps to leadership and the consultant.
- Keep product data flowing cleanly from intake through to live listings, following established workflows and reducing manual entry where the tools allow.
- Troubleshoot day-to-day operational issues and escalate platform/integration problems to the consultant or tech lead with clear detail.
Process, SOPs & Continuous Improvement
- Build, document, and maintain Standard Operating Procedures (SOPs) for intake, cataloguing, packaging, and shipping so quality holds as the team grows.
- Train new staff and seasonal help against those SOPs and hold the line on standards.
- Continuously look for ways to reduce handling time, errors, and cost without sacrificing care.
Facility, Security & Safety
- Keep the warehouse clean, safe, and secure, including managing supplies, equipment, and access.
- Help maintain security practices appropriate to high-value inventory.
- Ensure safe handling and lifting practices and a tidy, professional working environment.
Team & Workflow Coordination
- Coordinate daily workflow and priorities for warehouse staff and helpers as the team expands.
- Communicate clearly with Keeper leadership, the tech lead, and the sales/channel team to keep product moving.
How This Role Works With Others
- E-Commerce & Digital Manager: owns the commercial side — merchandising, marketing, live selling, content, and channel oversight — and is the point person for the digital agency. You run the day-to-day operations of Shopify and eBay (listing, inventory sync, packaging, and fulfillment), keeping the channels accurate and orders moving.
- Shopify / Sales-Channel Consultant: handles the initial technical standup of Shopify and the channel integrations. You run them day to day once they’re live, flagging gaps and escalating issues.
- Third-Party Digital Agency: stands up the e-commerce website and app and runs social media and SEO (Phase 1 is e-commerce only). You operate within the platforms once they’re live.
What We’re Looking ForRequired
- Operations & logistics experience — a proven track record managing a warehouse, fulfillment, or shipping operation, ideally in a high-volume or e-commerce environment.
- E-commerce & storefront ability — comfortable running an online store and website — building and optimizing listings, managing categories and pricing, and keeping a storefront accurate and selling (eBay experience strongly preferred).
- Systems savvy — able to learn and confidently use inventory, listing, and shipping software (we use CDP, Shopify, and carrier platforms) and operate them reliably once they’re set up.
- Process-minded — you naturally build order out of chaos, write things down, and create repeatable systems.
- Detail-oriented & careful — you understand that with valuable, fragile inventory, small handling mistakes cost real money.
- Hands-on & reliable — comfortable on the floor, lifting and moving product, and showing up consistently.
- Strong communicator — clear, direct, and dependable with leadership and teammates.
Bonus — Not Required
Collector at heart? Even better. If you already follow the hobby — cards, comics, wax, memorabilia — you’ll pick things up faster and bring genuine care to the work. But it is not a requirement: we will teach you the collectibles side. We are equally happy to hire a strong operator and bring them into the hobby.
- Personal interest in trading cards, comics, sports memorabilia, or related collectibles.
- Familiarity with grading (PSA, KSA, etc.), raw vs. graded handling, or selling on eBay / Whatnot.
- Experience in e-commerce fulfillment, a card/hobby shop, or a grading/auction operation.
First 90 Days — What Success Looks Like
- First 30 days: learn the inventory, systems, and current processes; get fully fluent in CDP, Shopify, the eBay store, and our shipping workflow; finalize warehouse layout and clear the existing intake and fulfillment backlog.
- By 60 days: warehouse zones are set up, organized, and reliably accurate; orders ship same/next day with zero packaging-related damage claims; the eBay store and website are stocked and in sync; first SOPs documented.
- By 90 days: the operation runs smoothly day to day with minimal oversight; SOPs cover the core workflows; you’re fully fluent in the systems the consultant set up and using them to reduce manual entry; and you’re proactively recommending improvements to speed, cost, and accuracy.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
