Office Manager / Operations CoordinatorService Business Operations, Scheduling, Admin, Customer Support & Growth Opportunity
Humane Solutions is looking for a highly organized, practical, and motivated Office Manager / Operations Coordinator to help keep our service business running smoothly while supporting the next stage of growth.
This is an ideal role for someone who is strong with administration, scheduling, customer communication, task follow-up, and day-to-day office coordination — but who also wants the opportunity to grow into a larger operations role over time.
We are not looking for someone who only wants to answer phones or complete basic admin tasks. We are looking for someone who can become a central part of how the business operates.
The right person will help manage the flow of work between customers, technicians, office staff, management, scheduling, service delivery, and follow-up. As they learn the business and prove themselves, there will be significant opportunity to take on more responsibility and eventually move into a higher-level operations or management role.
About the Role
Humane Solutions is a growing service company working in wildlife management, pest control, environmental problem solving, and related field services.
Our work is fast-moving, detail-heavy, and often involves coordinating customers, field technicians, schedules, quotes, reports, follow-ups, and ongoing service needs. We need someone who can help bring structure, consistency, and accountability to the office side of the operation.
This role will start with practical office management and coordination responsibilities. Over time, the right person may help improve systems, document processes, support hiring, train staff, manage workflows, and help build the operational structure needed for future growth.
This is a hands-on role with room to grow.
What You’ll Be Doing
Your responsibilities may include:
- Answering and responding to customer inquiries by phone, email, and other channels
- Helping schedule service appointments, inspections, follow-ups, and technician work
- Coordinating communication between customers, technicians, and management
- Keeping jobs, tasks, notes, and follow-ups organized
- Helping ensure customers receive timely updates and clear communication
- Supporting quote follow-up, service reminders, and customer care processes
- Tracking job progress and helping make sure nothing falls through the cracks
- Assisting with basic invoicing, job documentation, reports, and administrative tasks
- Helping maintain accurate customer, property, and job information
- Supporting internal communication and daily operational coordination
- Helping improve office processes, templates, checklists, and workflows
- Assisting with hiring, onboarding, and training as the company grows
- Helping management identify bottlenecks and improve how work moves through the business
- Taking ownership of recurring administrative and operational responsibilities
This role will involve a mix of customer service, scheduling, administration, coordination, follow-up, and process improvement.
The Opportunity
This position is being posted as an Office Manager / Operations Coordinator because that is where the role needs to begin.
However, the long-term opportunity is larger.
We are looking for someone who can grow with the company. The right person may eventually take on more responsibility in areas such as operations management, team coordination, staff training, customer service leadership, scheduling oversight, systems improvement, and general business administration.
This could become a strong path for someone who wants to move into a management-level role but is willing to first learn the business from the ground up.
We value people who are willing to get into the details, understand how the company actually works, and then help make it better.
Who This Role Is For
This role is for someone who is organized, steady, and capable of managing many moving parts.
You should enjoy creating order out of chaos. You should be comfortable following up on details, communicating clearly, keeping people on track, and making sure work gets completed properly.
You do not need to come from our exact industry. Experience in service businesses, trades, dispatch, scheduling, property management, construction, home services, pest control, landscaping, restoration, logistics, veterinary services, medical offices, or other coordination-heavy environments could all be relevant.
What matters most is that you can manage details, communicate professionally, stay calm under pressure, and take ownership.
Ideal Candidate
You may be a strong fit if you:
- Are highly organized and detail-oriented
- Communicate clearly and professionally
- Are comfortable speaking with customers
- Can manage schedules, tasks, notes, and follow-ups
- Can keep track of many moving parts at once
- Are comfortable using software and learning new systems
- Like improving processes and making things run more smoothly
- Can work independently once trained
- Are reliable, steady, and accountable
- Can stay calm when things get busy
- Are willing to learn the business from the ground up
- Want the opportunity to grow into a larger role over time
Helpful Experience
Experience in any of the following would be helpful:
- Office administration
- Customer service
- Scheduling or dispatch
- Service business coordination
- Operations coordination
- Job management software
- CRM systems
- Email and phone communication
- Quote or invoice follow-up
- Technician or field staff coordination
- Process documentation
- Team coordination
- Small business administration
Experience with software such as Jobber, ServiceTitan, Housecall Pro, QuickBooks, Google Workspace, Microsoft Office, ClickUp, Monday.com, or other scheduling, CRM, project management, or field service tools would be useful, but is not required.
What We’re Looking For
We are looking for someone who can become a trusted operational support person inside the business.
The right person will not just wait to be told every task. They will learn how the company works, notice what needs to be done, follow up when something is missing, and help create better systems over time.
We need someone who can help with both the daily work and the bigger picture.
That means:
- handling the immediate office and coordination tasks;
- helping customers get clear and timely communication;
- supporting technicians and management;
- improving workflows;
- identifying recurring problems;
- helping build better systems as the company grows.
This role will suit someone who wants responsibility, not someone looking for a very narrow admin position.
Growth Path
This role has room to grow for the right person.
As the company expands, there may be opportunities to move into responsibilities such as:
- Office Manager
- Operations Manager
- Customer Service Manager
- Scheduling Manager
- Administrative Lead
- Team Coordinator
- General Operations Support
- Hiring and onboarding support
- Process and systems management
The path will depend on performance, reliability, initiative, and fit.
We are looking for someone who can start by helping with the real day-to-day needs of the business, then grow into more responsibility as trust and capability are established.
Not a Fit If
This role is probably not a fit if you:
- Do not enjoy customer communication
- Are uncomfortable with phones, email, scheduling, or follow-up
- Need every task explained repeatedly
- Struggle with organization or attention to detail
- Do not like working in a busy service environment
- Are uncomfortable learning new software
- Prefer a very slow-paced or highly repetitive role
- Do not want responsibility to grow over time
- Are not comfortable helping create structure as the company evolves
About Humane Solutions
Humane Solutions is an established and growing service company focused on wildlife management, pest control, environmental problem solving, and practical field-based solutions.
We are working to modernize how service work is managed, communicated, documented, and delivered. That requires strong people in the office who can help keep operations organized, customers informed, and the team moving in the right direction.
We are looking for someone who wants to be part of building a stronger, more scalable company.
Compensation
Compensation will depend on experience, capability, and fit.
This role is intended to start as an office management / operations coordination position, with the opportunity to grow into a larger role as the company expands and the right person proves they can take on more responsibility.
We are open to discussing compensation structure with strong candidates who bring relevant experience and long-term potential.
How to Apply
Please send:
- A short introduction
- Your resume
- A brief explanation of your experience with office administration, scheduling, customer service, operations, or service business coordination
- Any experience you have with scheduling software, CRM systems, job management tools, or process improvement
- A note about why this type of growth-oriented office and operations role interests you
We are looking for someone reliable, organized, practical, and ready to become an important part of how the company runs.
Pay: $25.00-$35.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
Work Location: In person
