MacEwan University is seeking a highly motivated Team Lead, Business Solutions to join our Shared Services Centre team (SSC). This full-time continuing position supports the SSC team with a strong commitment to the delivery of service excellence with action-oriented leadership and expertise that will directly contribute to the success of MacEwan’s University community.
As the Team Lead, Business Solutions, you will report to the Manager, Shared Services Centre and be responsible for the delivery, security, compliance, and continuous improvement of all systems within the Financial Services portfolio. This position provides functional and technical expertise in the administration and operation of financial systems related to financial processes, procurement and contract management. The Team Lead provides hands‑on operational leadership, management of system risk and service delivery, and represents Financial Services in system‑related projects and initiatives, fostering strong business partnerships and best‑in‑class service outcomes.
Key responsibilities include:
Optimize and maximize operational system services
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Leading the team in the design, delivery, and continuous improvement of a service‑focused program that ensures transparency, policy and best practice adherence, regulatory compliance, and service level satisfaction;
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Scheduling, monitoring, and reporting on approved projects, initiatives, and system-related ticket queues, ensuring timely completion and effective service delivery;
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Partnering with various areas within Financial Services and the university to understand their business requirements to lead the development of viable solutions;
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Resolving and overseeing the resolution of complex or high impact system issues or projects; provides guidance or coordination across Finance, ITS and vendors as required;
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Leading the coordination of required ERP system and tool updates, patches, upgrades or new releases affecting Financial Services and assigns evaluation and review activities to team members as appropriate;
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Completing the analysis of the feasibility, risk and impact of proposed system changes;
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Developing testing approaches to ensure testing occurs within established timelines, documented in accordance with established standards, and issues and risks are documented and resolved appropriately;
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Acting as the primary point of contact for internal and external audits related to system controls and security procedures;
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Performing risk assessments on security controls and leads regulatory security role review initiatives;
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Leading the coordination and assignment of third-party system integration projects, monitoring progress and escalating risks or issues as necessary;
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From a business perspective, playing a key role in leading and executing complex, high‑risk, and high‑visibility projects or reporting initiatives throughout the full project lifecycle, demonstrating understanding of project management methodologies that promote efficiency, automation, cost savings, and stakeholder satisfaction;
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Escalating and reporting on system, security, process, or service delivery risks, improvement opportunities, and stakeholder concerns or development work to the Senior Manager;
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Providing analysis, recommendations, and advisory support to management across the Financial Services portfolio to assist in decision‑making and problem‑solving; and
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Completes ad hoc assignments as directed by senior manager.
Foster a culture of collaboration and service delivery excellence with stakeholders across the University
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Developing and maintaining strong business partnership relationships with diverse internal and external stakeholders across multiple levels;
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Planning, developing and overseeing change management efforts including end‑user communications, training, and documentation related to system and procedural changes that impact users;
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Promoting and fostering customer service excellence, and a positive and design-minded thinking environment in alignment to the SSC mandate;
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As a member of the SSC Leadership Team, contributing to departmental operational planning and monitoring of service goals, participating in development, implementation and enforcement of policies, procedures and best practices;
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Supporting continuous service improvement initiatives, and acts as a change leader in supporting SSC-led projects and initiatives; and
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Monitoring emerging technologies and business practices, recommending opportunities to enhance the university’s financial, budgeting and procurement systems.
Empower staff through supervision and development
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Overseeing the Business Solutions Team that operates within the Shared Services Centre (SSC) and is responsible for supporting all areas within the Financial Services portfolio;
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Assisting management with building a collaborative, accountable and service-oriented team culture focused on continuous process improvement, knowledge sharing and technical excellence;
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Providing ongoing coaching, mentoring and guidance to direct reports on key business processes and system-related activities;
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Assigning and managing work to ensure deadlines, service commitments, and quality standards are met through effective workload balancing and resource alignment;
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Supervising the Business Solutions Team, including participation in recruitment, onboarding, training, performance coaching, and employee development;
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Conducting regular workforce engagement conversations (1:1s) and monitors performance, escalating performance or conduct concerns to management as required;
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Ensuring alignment of team objectives with operational priorities and organizational goals through collaboration with the Senior Manager;
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Maintaining working knowledge of the MSA collective agreement, organizational policies, and institutional supports, collaborating with management to ensure team awareness and compliance; and
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Managing time exception requests and developing vacation plans for direct reports, escalating for Senior Manager approval.
This is an exciting opportunity to work in a collaborative and service-focused environment where you can play a pivotal role in influencing positive change at MacEwan University. If you are keen, motivated and eager to learn, we encourage you to apply today!
You have:
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Proven knowledge of business analysis principles and methodologies;
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Strong understanding of Finance functions (budgeting, financial, procurement and contract management) and related systems to develop business solutions, streamline processes and improve operational efficiency;
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Understanding of change management best practices and project management methodologies;
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Proven ability to collaborate with functional and technical experts, to elicit requirements, to understand or design business processes, to implement systems and change;
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Strong analytical and investigative skills with an aptitude for problem solving;
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Applied knowledge of data governance and data quality frameworks to ensure data integrity, consistency and compliance;
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Working knowledge of Microsoft Office suite of products (Word, Excel, PowerPoint, Power BI, and Visio), collaborative software (SharePoint), query builder applications, as well as the ability to adapt to new software products quickly and effectively;
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Excellent interpersonal and communication skills (written, verbal and presentation) with the ability to inform, instruct and influence others;
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Proficient time management and organization skills to manage varied work; assignments and system requirement changes under tight deadlines;
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Aptitude for decision making;
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Ability to work independently;
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Effectively manage work assignment delegation; and
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Demonstrated ability to work independently and collaboratively to meet objectives and provide a high level of service to internal and external client groups as well as the Financial Services team.
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A minimum of a bachelor’s degree in business, information systems or related
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A Business and/or Process Analyst Certificate is considered an asset.
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A minimum of five (5) years of progressive experience working with an ERP system (preferably PeopleSoft) in financial, budgeting and procurement modules and other finance-related systems within a portfolio that contains multiple distinct areas such as finance, procurement or contract management
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A minimum of two (2) years in a supervisory capacity with leadership experience which includes leading projects, initiatives or cross functional teams.
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Advanced knowledge of PeopleSoft Finance and Supply Chain Management systems would be considered an asset.
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Experience in gathering requirements, conducting needs assessments, analyzing and testing capabilities, and preparing system related documents.
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A background in working in a post-secondary institution with demonstrated knowledge of industry best practices and business processes would be considered an asset.
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An equivalent combination of education and experience may be considered.
When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:
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Competitive base pay
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Generous vacation time
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Secure pension plan
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Flexible benefits package
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Continuous learning culture
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Opportunities for career growth
