Company Description
What we are looking for:
Victoria's Fastest growing Plumbing Wholesaler is looking for help to improve our customer service! You don't need to know about plumbing - we can teach you that. But you do need to enjoy customer service; be curious about how to put a plumbing system together (If you like lego, you'll love this); and be physically capable of pick product from stock.
Get to know Emco:
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We are stable: Emco has been around 115 years, and is Canada's leading distributor for plumbing goods.
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We are progressive: Emco is committed to Diversity, Equality and Inclusion
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We are committed to life long learning: Emco teammates complete 40 hrs a year of training (minimum)
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We share our success: Emco's unique profit sharing program allows you to participate in the companies success.
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We LIVE our core values: Trust & Respect, Fairness & Caring, Generous Listening, Straight Talk
Job Description
As a Customer Service/Counter Salesperson, you will provide sales support to walk-in customers who come to Emco Plumbing and Heating Victoria. You will provide customer service by maintaining, stocking, and keeping a clean counter sales area.
In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. You will also liaise with Inside Sales and Outside Sales team to ensure support and coverage is seamless with key accounts.
Additional duties will include:
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Assist customers who purchase material
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Research product for customers and provide recommendations on our assortment of product
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Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
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Enter, pick, and pack sales orders generated at the counter
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Maintain and clean the counter area including any merchandising displays
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Inform the buyer when stocks levels are low
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Follow up on backorders with vendors and provide customers accurate delivery dates
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Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
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Navigate and find a solution for customer concerns and complaints
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Perform other tasks as requested by the Profit Centre Manager
Qualifications
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Grade 12 diploma or equivalent; College and/or University degree an asset
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A minimum of 2 years of experience with customer service or counter sales
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Outstanding customer service and verbal communication skills
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Excellent relationship building skills with customers, vendors, and teammates
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Ability to learn and operate the applicable software system used to process orders
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Experience working in a fast-paced environment
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Intermediate math skills with a strong attention to detail
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Ability to learn how to operate material handling equipment
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Possess a strong work ethic and a high standard of integrity
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Ability to work well independently and in a team setting
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Experience with MS Office (Excel, Outlook, Word)
Additional Information
In addition, we will offer you:
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Great mentors and on-the-job training
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Salary: $42,000- $48,000 ($20.19/hr - $23.07/hr)
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Medical & Dental: After 3 months
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Pension: Pension with employer matching
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Profit Sharing: Paid annually
Don't flush your career down the drain, have pipe dreams, and bring them to Emco!!
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.
