Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Job Title: Supervisor, Base & Skyride Operations
Location: Grouse Mountain, North Vancouver
Department: Mountain Operations
Reports to: Assistant Manager, Base Operations & Manager, Mountain Operations
Role Status: Full Time, Permanent, Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.
JOB SUMMARY:
The Base Operations Supervisor will ensure the safe and efficient operation of Grouse Mountain’s aerial tramway systems, parking lots, pay parking program. While overseeing and maintaining the cleanliness of all offices, buildings, washrooms, grounds and gardens. The Base Operations Supervisors are also responsible for recruiting, coaching, and supervising a team of up to 40 front line employees.
ESSENTIAL JOB FUNCTIONS:
- Supervising the daily operations of both the Skyride and Gondola operations - ensuring maximum efficiency and safety.
- Managing internal payroll, data entry, personnel reviews, and scheduling.
- Assisting and coordinating special request and needs of all departments.
- Implement, create, and revise training and emergency procedures and operational manuals.
- Selecting, interviewing, hiring, and training employees for the positions of Skyride Operator, Team Leader, Line Control Attendant, Parking Attendant and Day and Night Shift Custodian.
- Collecting and reporting visitor traffic, payroll, and parking data.
- Ensuring the cleanliness and safety of all base areas, washrooms, buildings, and grounds.
- Implement emergency action planning in the event of adverse weather conditions, missing, lost or injured persons, tramway mechanical or electrical failure.
- Assisting North Shore Rescue, RCMP, North Van District Fire BC Ambulance, and other agencies with emergency operations.
REQUIRED QUALIFICATIONS AND ABILITIES
- Friendly, enthusiastic, and positive work ethic and attitude.
- The ability to multitask, prioritize and delegate duties accordingly.
- The ability to thrive in a high-volume, challenging environment.
- Innovative thinking and problem-solving techniques.
- The ability to work in a variety of weather conditions. (4 season resort)
- Must be physically fit and able to lift 50+ pounds.
- Knowledge in basic office skills.
- Previous Supervisory experience an asset.
COMPENSATION AND BENEFITS
$22.66/hour up to $26.50/hour
All positions are eligible for the following benefits and perks:
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.
Full-time, year-round positions are also eligible for these:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 6 months of service
- Free access passes for dependents
DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
