library assistant Jobs

Library Services Technician
Conestoga College —Kitchener, ON
- $34.60–$39.93 an hour
- Full-time
- Customer service
- Travel
- Communication skills
3h

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Library Services Technician
Conestoga College —Kitchener, ON
Support users in navigating the website, library catalogue, and library databases to find and access resources; promote appropriate use of licensed and open…
$34.60–$39.93 an hour
3h
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Library Services Technician

Conestoga College
Kitchener, ON

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Job details

Full-time
3 hours ago

Skills

Customer service
College diploma
Communication skills

Full job description

Requisition #: 26-0067

Location: Kitchener

Payband: G

Starting Rate: $34.60

Payband Range: $34.60 - $39.93

Hours/Week: 35

Posting Date: Tuesday, June 16, 2026

Closing Date: Sunday, June 28, 2026 at 11:59 PM EST

Vacancy Type: Support Staff - Full-time

Position Summary

Full-Time Support Staff, replacement position (First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The Library Services Technician will provide excellent customer service and frontline library services through in-person and virtual channels, within a cross-trained, blended service model. The incumbent will deliver foundational research and learning support using established procedures and tools, provide circulation and access services, support academic integrity and citation practices using college-approved resources, promote an Open Education-first approach, and provide first-level technology assistance.

The successful candidate will be required to conduct on-site work five days per week at Conestoga’s Doon campus, located at 299 Doon Valley Dr. in Kitchener. The Library Technician will work Monday to Friday in either a 7:30 a.m. to 3:00 p.m., 8:30 a.m. to 4:00 p.m., or 9:30 a.m. to 5:00 p.m. shift, based on operational needs. Occasional travel will be required between Conestoga campuses located in Waterloo and Cambridge.

Responsibilities

Frontline services

Provide timely, courteous service at library service points and virtual channels (e.g., MS Teams, online forms, AskOn), responding to inquiries using established procedures
Open and close service points; complete routine tasks and prepare spaces for use
Conduct reference interviews to clarify needs; provide basic reference and directional support
Support users in navigating the website, library catalogue, and library databases to find and access resources; promote appropriate use of licensed and open resources
Foster a safe, inclusive environment by modelling service standards and escalating incidents
Provide orientation-level instruction on services, spaces, and tools; support workshops and tours
Support accessibility by assisting with basic assistive technology and referring to specialized supports

Research and learning support

Guide students in the research process (e.g., clarifying topics, developing keywords, selecting tools, refining searches)
Assist users in finding and accessing materials (e.g., locating items, accessing full text, basic troubleshooting, and using holds or resource sharing)
Support citing, referencing and academic integrity using approved resources; troubleshoot citation tools and refer complex cases

Circulation, access, and user accounts

Maintain patron records in accordance with privacy requirements; explain borrowing policies, fines, fees, and responsibilities
Support access services (e.g., course reserves, equipment lending, space bookings, retrieval from storage)
Follow requirements for access and sharing of materials (e.g., copyright, licensing, accessibility)
Receive, route, and track incoming and outgoing materials (e.g., courier, interlibrary loan) and maintain accurate records
Support collection upkeep (e.g., shelving, shelf reading, shifting, basic repairs, identifying items for withdrawal)

Technology, computing, and productivity support

Provide first-level assistance with common technology issues in the library (e.g., printing, scanning, Wi-Fi access, and account sign-in)
Support lending, booking, and basic troubleshooting of library technology following established workflows
Deliver brief coaching on productivity tools

Communications, outreach, and service promotion

Contribute to service promotion by drafting, scheduling, and maintaining communications (e.g., signage, digital displays)
Collaborate with staff to promote services and resources and support events, orientations, and outreach (e.g., tours, tabling)
Collect, summarize, and enter service statistics to support reporting and continuous improvement

Operational support and team contribution

Follow documented procedures by identifying gaps or improvements and helping update documentation, FAQs, workflows, and training materials
Contribute to departmental projects for workflow and procedural improvement to services

Qualifications

A minimum two-year diploma in Library and Information, Library and Information Technology, Library and Information Science, or Libraries and Digital Technologies is required
A minimum of two years of customer service experience in a library, education, retail, hospitality or other public-facing service environment is required
Experience working with students who face learning barriers, including students with diverse learning needs, and learning barriers is preferred
Strong interpersonal, written, and verbal communication skills with a demonstrated commitment to customer service; ability to work independently and collaboratively while maintaining attention to detail and confidentiality
Strong problem-solving skills with the ability to manage multiple priorities, work under pressure, and adapt to changing demands
Access to reliable transportation and the ability to travel to other Conestoga campuses

#LI-POST

#LI-ONSITE

Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.

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