calgary, ab program support frontline Jobs – 89 Openings This Week

AI Operations Solutions Team Lead
NRG —Calgary, AB
- Bachelor's
- Continuous improvement
- AI
Quick apply
Manager, Customer Value Centre and Truck Modal Distribution
Amrize —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Tuition reimbursement
6d
AI Solutions Analyst - Contact Center Technologies
NRG —Calgary, AB
- Azure
- Computer Science
- AWS
Quick apply
District Sales Coordinator
Amrize —Calgary, AB
- Full-time
- Google Suite
- Sales
- Customer service
- Dental care
- Tuition reimbursement
1d
Procurement Manager (Asset)
LNG Canada Development Inc —Calgary, AB
- Engineering
- No university degree
- Travel
Quick apply
7d
Judicial Paralegal
Government of Alberta —Calgary, AB
- $64,508–$81,623 a year
- Monday to Friday
- Computer skills
- Typing
- Leadership
Environment Manager, SAB
Amrize —Calgary, AB
- Full-time
- Microsoft Office
- Project management
- Bachelor's
- Dental care
- Tuition reimbursement
6d
Shift Operator Supervisor, Water & Wastewater
Centurion Canada Rentals & Services —Calgary, AB
- Full-time
- Supervising experience
7d
Manager, Retail Food & Beverage Operations - Full- Time
Calgary Stampede —Calgary, AB
- Supervising experience
- Cash handling
- Leadership
Quick apply
Director, Digital Workplace Adoption
F12.net —Calgary, AB
- Full-time
- Remote
- Azure
- Sales
- Travel
- Disability insurance
- Dental care
Quick apply
Senior Personal Banker - Investing
TD Bank —Calgary, AB
- $59,500–$84,000 a year
- Full-time
- High school diploma or GED
- Bachelor's
- Paid time off
Assistant Manager, Food & Beverage Outlets
Winsport —Calgary, AB
- Weekends as needed
- Serving
- Microsoft Excel
- Management
QHSE Coordinator - Strathmore, AB
Magnum Cementing Sevices Operations Ltd. —Strathmore, AB
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Retail Associate - Skin Care Coach - Westhills
skoah —Calgary, AB
- Full-time
- Customer service
Quick apply
Assistant Head Nurse - Hospice Access Nurse Clinician
Alberta Health Services —Calgary, AB
- $46.05–$63.02 an hour
- Full-time
- BLS Certification
- Microsoft Office
- Computer skills
4d
Head Guard
Vivo for Healthier Generations Society —Calgary, AB
- Full-time
- CPR Certification
- Administrative experience
- First Aid Certification
Quick apply
Registered Nurse
Alberta Health Services —Calgary, AB
- $40.76–$60.98 an hour
- Temporary
- BLS Certification
- Communication skills
- Nursing
4d
Service Technician II
All Weather At Home —Calgary, AB
- Overtime
- Customer service
- Travel
- Warehouse experience
Quick apply
Aquatics Head Lifeguard / Lesson Lead
Vivo for Healthier Generations Society —Calgary, AB
- Part-time
- CPR Certification
- First Aid Certification
- Teaching
Quick apply
Primary Care Paramedic- Relief
Calgary Drop IN & Rehab Society Centre —Calgary, AB
- Part-time
- CPR Certification
- Word processing
- BLS Certification
- Disability insurance
- Dental care
Quick apply
Registered Nurse
Alexandra Comm Hlth Ctr —Calgary, AB
- $34.87–$47.17 an hour
- Contract
- Nursing
- BLS Certification
- Bachelor's
- Mileage reimbursement
- Dental care
Quick apply
Urban Response - Registered Nurse (CONTRACT)
Calgary Drop IN & Rehab Society Centre —Calgary, AB
- Full-time
- CPR Certification
- Nursing
- Word processing
- Disability insurance
- Dental care
Quick apply
Licensed Practical Nurse - Relief
Calgary Drop IN & Rehab Society Centre —Calgary, AB
- Part-time
- CPR Certification
- Nursing
- Word processing
- Disability insurance
- Dental care
Quick apply
Licensed Practical Nurse - WDM
Calgary Drop IN & Rehab Society Centre —Calgary, AB
- Full-time
- CPR Certification
- Nursing
- Word processing
- Disability insurance
- Dental care
Quick apply
13d
Licensed Practical Nurse
Calgary Drop IN & Rehab Society Centre —Calgary, AB
- Full-time
- CPR Certification
- Nursing
- Word processing
- Disability insurance
- Dental care
Quick apply

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AI Operations Solutions Team Lead

NRG
Calgary, AB

Quick apply

Job details

Skills

Bachelor's
Continuous improvement
AI
Business
Data Science
Analytics

Full job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

About Us

NRG is a leading North American energy company, powering the lives of millions of customers across the U.S. and Canada. Through its retail brands, including Direct Energy, NRG delivers energy solutions that prioritize reliability, innovation, and customer trust.

Within Direct Energy Canada, Customer Care plays a critical role in supporting customers through complex, high‑impact interactions. As customer expectations continue to evolve, Customer Care is investing in AI‑enabled capabilities to support frontline teams, improve operational efficiency, and deliver consistent, high‑quality customer experiences at scale.

About the Role

The AI Operations Solutions Team Lead is responsible for operating, stabilizing, and continuously improving AI‑enabled capabilities within Customer Care—ensuring AI solutions are reliable, scalable, trusted, and effectively embedded in day‑to‑day operations.

This is a hands‑on leadership role, combining direct AI solution delivery with people leadership to ensure AI tools are consistently optimized, adopted, and delivering measurable business impact. The role serves as the operational owner of AI enablement, acting as a key integration point between Operations, Training & Content, Analytics, Voice of the Customer, and enterprise AI partners.

While the team may contribute resources to select new AI initiatives or pilots, the primary focus of this role is continuous improvement, operational effectiveness, and sustained performance of AI solutions already in production.

Key Responsibilities

AI Operations & Continuous Improvement Leadership

Own the ongoing operation, optimization, and continuous improvement of AI solutions in production.

Establish and manage a structured intake and prioritization process focused on enhancements and issue resolution.

Serve as the primary point of accountability for AI enablement within Customer Care for in‑scope platforms (e.g., Cresta and future AI Virtual Agent capabilities).

Provide operational input to select new AI initiatives and ensure smooth transition into steady‑state operations.

People Leadership

Lead and develop a team of AI Solutions Analysts, including work prioritization, performance management, and coaching.

Build execution discipline through clear operating rhythms, standards, and delivery processes.

Grow team capability as AI scope and operational complexity increase.

Operational Accountability & Reliability

Accountable for the health, stability, adoption, and effectiveness of AI solutions in day‑to‑day operations.

Proactively identify and address adoption drop‑off, workflow degradation, and agent trust issues.

Support incident resolution and contribute to cross‑functional investigations where AI solutions impact frontline execution.

Measurement & Business Impact

Define and track AI effectiveness using operational and customer metrics such as Average Handle Time (AHT), First Contact Resolution (FCR), Net Promoter Score (NPS), Agent Satisfaction (ASAT) and Saves and retention outcomes

Use performance insights to drive prioritization and continuous improvement decisions.

Communicate trends, risks, and recommendations clearly to stakeholders and leadership.

Hands‑On Solution Optimization

Design, configure, and refine AI‑enabled solutions including real‑time agent assist, AI‑driven insights, and Virtual Agent capabilities.

Define and maintain configuration standards, change controls, and release readiness criteria.

Partner with enterprise AI teams and vendors to ensure solutions are production‑ready and operationally sustainable.

Collaboration & Governance

Partner closely with Customer Care Operations, Training & Content, Analytics, VOC/CX, Workforce and Vendor Management, and enterprise AI teams.

Ensure AI solutions align with data privacy, security, and responsible AI standards.

Represent Canadian Customer Care requirements in enterprise‑scale AI initiatives to ensure local operational needs are reflected.

Required Qualifications

Bachelor’s degree in Business, Technology, Data Science, Data Analytics, or a related field.

5+ years of experience in one or more of contact center operations, applied AI enablement, analytics, or continuous improvement.

Experience leading and developing individual contributors.

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to [email protected] if you have any questions.

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Refine Your Search

program support frontline jobs in calgary, ab

AI Operations Solutions Team Lead

Manager, Customer Value Centre and Truck Modal Distribution

AI Solutions Analyst - Contact Center Technologies

District Sales Coordinator

Procurement Manager (Asset)

Judicial Paralegal

Environment Manager, SAB

Shift Operator Supervisor, Water & Wastewater

Manager, Retail Food & Beverage Operations - Full- Time

Director, Digital Workplace Adoption

Senior Personal Banker - Investing

Assistant Manager, Food & Beverage Outlets

QHSE Coordinator - Strathmore, AB

Retail Associate - Skin Care Coach - Westhills

Assistant Head Nurse - Hospice Access Nurse Clinician

Head Guard

Registered Nurse

Service Technician II

Aquatics Head Lifeguard / Lesson Lead

Primary Care Paramedic- Relief

Registered Nurse

Urban Response - Registered Nurse (CONTRACT)

Licensed Practical Nurse - Relief

Licensed Practical Nurse - WDM

Licensed Practical Nurse

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