As the Security Control Center Operator and Dispatcher, you will be working part-time, primarily based out of our office in Vancouver, British Columbia and reporting to our Head Office and Scheduling & Control Center Manager. This role will primarily support operational volume on certain days and provide coverage for banked days, vacations, sick calls, and similar requirements as needed.
The successful candidate will possess very strong organizational and time-management skills, will be proficient in Microsoft Office Suite, and is comfortable learning and using new software systems. The incumbent of this position will need to demonstrate responsiveness and clear communication skills nightly.
Your role is key in ensuring that our operations run smoothly and that our field management teams are supported in effectively staffing their regions. This position is one with a large potential for growth within the department and the company.
You will possess excellent organizational and time-management skills, with proficiency in Google Suite, and be comfortable learning and using new software systems. To succeed in this role, you must have a background and/or education in office administration, scheduling, or security. This role requires the incumbent to have strong communication skills and be comfortable interacting with external clients regularly.
You will take direction from our National Scheduling Manager, ultimately supporting our CEO and Director of Operations by fulfilling the basic operations of this role.
What’s in it for you?
- Competitive wages
- Flexible schedules
- Paid training and growth opportunities to succeed in your role
- Career advancement opportunities through promotion from within
- Recognition programs and bonuses
- Goodlife Fitness Gym Membership - 25% discount on all membership fees (all tiers), $0 enrollment fees and share with one family member (post completion of the probationary period)
Job Responsibilities
- Actioning emails, late calls, alarm dispatch, and lone worker calls.
- Complete time approvals on TrackTik.
- Review, approve, and help create weekly schedules.
- Help managers with troubleshoot scheduling and sign-in/sign-out issues.
- Assist managers in making last-minute scheduling changes.
- Support the National Scheduling Manager with any scheduling maintenance.
- Participate in and perform ad-hoc tasks to support the National Management team in achieving organizational and operational goals.
- Take ownership of TrackTik administration.
- Effectively and professionally communicate with clients when necessary.
- Effectively and professionally communicate with security guards when necessary.
- Support the office team with systems administration as required.
- Assist with general office administration as required.
- Complete, review, or send reports as required.
- Work on various operational projects assigned to you.
- Act in a dispatch manner for last-minute coverage calls.
- Assist the Mobile Operations Team with projects.
- Assist with ad-hoc projects and provide support as needed to the administrative and leadership teams.
Job Requirements
- Post-secondary education is preferred.
- Excellent communication skills.
- Above 50 wpm typing rate (preferred)
- Excellent verbal and written English language skills.
- Ability to communicate in French is considered an asset.
- Experience in the security industry is highly preferred, but not necessary.
- Shift Scheduling experience on a large scale is key for success in this role.
- Proficient in Microsoft Office.
- Experience using TrackTik is a huge asset.
- Tech-savviness is a huge benefit for this role.
- Able to commute to our Vancouver, BC office.
About Blackbird Security
Joining Canada's fastest-growing National Security Company is not just a job – it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:
- Our Values: Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.
- Personal and Professional Growth: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment
- National Presence: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.
- Commitment to Community Betterment: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.
- Reputation for Excellence: Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.
- Diverse Range of Clients: Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.
If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.
We thank you for choosing to work with Blackbird Security Inc. Please note that only shortlisted candidates will be contacted by the recruitment team.
Job Types: Part-time, Permanent
Pay: $20.00-$21.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Ability to commute/relocate:
- Vancouver, BC V6H 3V9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work on a part-time basis?
- Are you available to work overnights?
Education:
Experience:
- Administrative: 1 year (required)
- Security: 1 year (preferred)
- Dispatch: 1 year (preferred)
Language:
- English (required)
- French (preferred)
Location:
- Vancouver, BC V6H 3V9 (required)
Work Location: In person
