Sleep Country Canada is looking for a Cloud Ops Lead to play a critical role in overseeing the performance, reliability, and security of the organization’s cloud infrastructure while driving operational excellence through proactive monitoring, incident management, and continuous improvement, while leading a team to enhance efficiency, optimize costs, and adopt innovative cloud technologies in a dynamic environment.
In this current open role you will:
- Oversee and manage the organization’s cloud infrastructure (potentially across multiple public cloud platforms) to ensure high availability, optimal performance, scalability, and cost-efficiency.
- Develop and maintain standard operating procedures for cloud services and monitors resource utilization to meet service level objectives while controlling costs.
- Ensure reliable 24/7 operations of critical cloud-based systems and services, leading the incident management process for cloud operations by coordinating rapid response to service disruptions, performing root cause analysis, and implementing corrective actions. Also maintaining robust disaster recovery and business continuity plans for cloud platforms to minimize downtime and data loss.
- Lead and mentor the Cloud Operations team, providing day-to-day direction, technical guidance, and performance management, planning and prioritizing team activities, fostering a culture of high performance, continuous learning, and adaptability.
- Collaborate with cross-functional teams (e.g., Software Development, Security, Architecture, and vendors) to align cloud operations with business needs, upcoming projects, and new technologies.
- Drive continuous improvement of cloud operational processes through automation and innovation.
- Champion DevOps/SRE best practices – such as use of CI/CD pipelines, infrastructure-as-code, and configuration management – to streamline deployments and reduce manual work.
- Explore and evaluate emerging technologies (including AI-powered operations tools and advanced monitoring capabilities) to enhance system monitoring, alerting, and overall operational efficiency.
- Ensure cloud operations comply with all relevant security standards, data protection policies, and regulatory requirements. Implements appropriate security controls and monitoring mechanisms (in coordination with Information Security) to protect cloud infrastructure and data.
- Oversees governance processes such as access management, change control, and documentation of cloud configurations, ensuring alignment with corporate IT policies and audit requirements.
The Qualifications and experience we like to see:
- Bachelor’s degree in computer science, Information Systems or a related field.
- 8+ years of progressive experience in IT infrastructure and/or cloud operations, including at least 3+ years in a leadership role (e.g., team lead, technical manager) overseeing cloud or infrastructure teams.
- In-depth, hands-on experience managing and supporting large-scale cloud environments on major public cloud platforms (e.g., Oracle Cloud Infrastructure, Microsoft Azure, or Google Cloud Platform) in production.
- Strong knowledge of cloud architecture, virtualization, networking, storage, and security best practices for cloud and hybrid environments.
- Proven experience implementing and managing CI/CD pipelines, infrastructure-as-code tools (e.g., Terraform, CloudFormation), and automation scripts to deploy and maintain cloud resources.
- Solid understanding of system monitoring, logging, and incident response processes in a 24x7 operational context.
- Demonstrated ability to develop disaster recovery and business continuity plans for cloud services.
- Strong leadership and team management skills, with a track record of effectively leading technical teams or projects.
- Exceptional communication skills (verbal and written) to collaborate with both technical and non-technical stakeholders, with the ability to work cross-functionally and coordinate with vendors/partners as needed.
- Comfort with exploring and utilizing emerging technologies (e.g., AI-driven operations tools, intelligent automation) to improve processes and outcomes. A proactive mindset that embraces continuous learning and innovation in cloud operations practices.
- Experience with Google Cloud Platform (GCP) services (Apigee & Cloud Run) and environments.
- Familiarity with Oracle Cloud Infrastructure (OCI) or Oracle Fusion applications in a cloud context an asset.
- Hands-on knowledge of BigCommerce, Shopify or similar eCommerce cloud platforms.
- Proficiency with modern observability and performance monitoring tools such as Dynatrace or Datadog.
Why members of our Corporate team love working at Sleep Country Canada/Dormez-vous?:
- This is not a job but a CAREER with opportunities for growth and advancement
- Diverse and inclusive work environment
- We will invest in you and provide extensive training, mentoring and continuous development
- Access to training and development platforms
- Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
- Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital
Additional Information
This is a current open position. The salary range for this position is $130,000 - $160,000 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labor market.
Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.
Inclusion & Belonging
We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.
At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.
Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 30-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.
We’re looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.
