Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
SUMMARY:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.
The role also included manages the resources (human, physical, financial) of the Cash Department. The Assistant Front Store Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service.
DUTIES & RESPONSIBILITIES:
OPERATIONS:
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Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
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Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
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To help manage in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
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Ensures staffing levels are adequate to effectively operate the business
HUMAN RESOURCES:
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Complies with Human Resources Standards
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To help with hiring in conjunction with the FSM, Hires and/or supports hiring for all departments, excluding Pharmacy
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Maintains wage administration within SLPH guidelines
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Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values
QUALIFICATIONS:
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Planning, Judgement and Decision Making
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Planning and preparation for Inventory Management
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Use judgment and decision-making skills to control expenses
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Provides effective leadership and ongoing mentorship and ensures development of all staff
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Efficient time management skills
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Able to prioritize activities quickly in response to changing initiatives
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Effective organization and planning skills
EXPERIENCE:
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Previous retail management experience
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Demonstrated ability to drive the business, led by example and support corporate programs
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Works effectively with management team
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Superior interpersonal, coaching and communication skills
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Business and financial acumen
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Relationship builder with key internal and external agencies
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Supervisory and labour management experience
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Experience with retail/grocery and cash handling
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Superior interpersonal skills
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Efficient time management ability
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Financial analysis ability
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Strong verbal and written communication skills
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Effective organization and planning skills
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Commitment to providing exceptional customer service
CUSTOMER SERVICE:
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Ensures exceptional customer service is provided beyond expectation
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Ensures employees present proper image to the public in accordance with Uniform Policy
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Ensures cashiers ask for PC Optimum Card during each transaction
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Promotes all company initiatives of PC Optimum, fundraising with customers and employees
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Is responsible for cash focused promotions/offers
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Ensures all cashiers are aware of weekly promotions and scanning code of practice
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Ensures lottery trays are to standard, locked, follow legislative lottery policy
FINANCIAL:
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Performs clerical/banking duties
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Assists with all coin orders, resolves all discrepancies with cash and coin orders
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Maintains cash office / safe following Store Standards
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Prints transaction exception report weekly identifying variances
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Prints cash over/ short weekly; identifies and investigates variances
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Knowledge of charge accounts as applicable
LOSS PREVENTION:
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Ensures all loss prevention systems and procedures are performed according to Standards
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Ensures procedures regarding parcel checks are adhered to
WORKING CONDITIONS:
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Ability to work flexible shifts which may include nights and weekends
J2WRTL
J2WFSM
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Hiring Range / Échelle salariale à l’embauche :
$18.85 - $21.85 / 18,85$ - 21,85$ (per hour / de l’heure)
A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.
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