Quality Medical Lead
Regular, Part – Time (0.40 FTE)
BC Mental Health & Substance Use Services (BCMHSUS)
Quality & Safety Planning
- Co-chairs the BCMHSUS Quality & Safety Committee in partnership with BCMHSUS Director, Quality, Safety and Accreditation.
- Co-leads the development of the BCMHSUS Quality and Safety Plan in partnership with the BCMHSUS Director, Quality, Safety and Accreditation
- Guides the co-development of BCMHSUS quality priorities and indicators, ensuring alignment with partner organizational objectives and priorities), in partnership with the BCMHSUS Director, Quality, Safety and Accreditation
- Supports monitoring and evaluating the effectiveness of clinical quality (indicator selection and review), in partnership with BCMHSUS Director, Quality, Safety and Accreditation
Patient Safety
- Models, shepherds, and champions a Medical Staff Culture that is committed to Patient Safety and Quality
- Coordinates and chairs Mortality & Morbidity meeting to review issues or themes identified through reporting
- Provides medical lens to Patient Safety Learning System and Quality & Safety reviews, including clinical insights and understanding of patient care processes.
- Engages medical staff in the Patient Safety Event Review process
- Responds to Patient Safety Learning System submissions pertinent to or involving BCMHSUS program, and act as a medical staff resource to the Quality and Safety Leads in BCMHSUS Programs in Patient Safety Event Reviews
- Regular participation and reporting to the BCMHSUS Medical Advisory Committee (MAC) of learnings and feedback pertinent to BCMHSUS Patient Safety Event Reviews process, including any recommendations from Patient Safety Event Reviews (with due consideration for section 51 requirements and solicitor client privilege), in partnership with the BCMHSUS Director, Quality, Safety and Accreditation
Indigenous Specific Anti-Racism
- Contributes to the Indigenous Health Truth and Reconciliation Action Plan for BCMHSUS
- Provides a medical staff lens in the review of PSLS events involving Indigenous patients (in collaboration with Indigenous Health teams as applicable) and monitors trends, facilitates concise reviews and/or escalates for ISRD review as needed
- Engages medical staff in follow-up and navigation through changes that need to occur in clinical practice.
Accreditation
- Provides Medical leadership perspective in the Accreditation process
- Supports medical staff communication and engagement
- Supports completion of medical staff related education
- Supports medical staff compliance with Accreditation Canada Standards
- Supports accreditations activities and meetings related to BCMHSUS
Patient Experience
- In co-leadership, promotes a culture of including perspectives of those who use or are impacted by services and care into planning, design and decision making.
- Together with administration, uses Patient Care Quality Office and Patient Experience data review to inform quality improvement work at Quality & Safety Committee, in partnership with the BCMHSUS Director, Quality, Safety and Accreditation
- Responds to PCQO, Ombudsperson, and other similar complaints that are medical staff-related
- Champions meaningful patient and family engagement in Quality and Patient Safety work, and the ensure patient experience voice is used to inform Quality Improvement priorities for BCMHSUS, in partnership with the BCMHSUS Director, Quality, Safety and Accreditation
Quality Control & Quality Improvement
- Supports trainees (e.g. residents, fellows) and staff education of Quality and Safety methodologies and culture development within BCMHSUS
- Participates in ongoing evaluation and improvement of Department data capture and reporting with respect to Quality Assurance, Quality Control and improvement (e.g. RedCap Database, CST Data Exports)
- Builds medical staff Quality Improvement capacity within BCMHSUS in partnership with the PHSA Physician Quality Improvement (PQI) program, including increasing the participation of BCMHSUS medical staff in the PHSA PQI program, providing quality improvement leadership and coaching support to medical staff working in BCMHSUS
You Have:
- A systems thinker with an unwavering commitment to ensuring that medical leadership is playing an active role in creating cultures, environments and relationships that ensure Quality and Safety of Patient Care.
- Uses sound business acumen to develop and foster collaboration and effective working relationships with stakeholders that promote cooperative goals and contribute to an atmosphere of trust and mutual respect. Builds credibility, understanding and trust in the external community to assist BCMHSUS/PHSA to meet its strategic directions
- Applies superior interpersonal communication skills and expertise to manage conflicts and negotiate effective resolution of issues/disputes, as well as to enroll and persuade where necessary.
- Provides timely and appropriate advice and consultation utilizing effective targeted communication strategies, to facilitate effective decision making and operations within the intent of the medical by-laws.
- Uses strategic thinking, taking into account long-term goals assessing options and implications.
- Effective communicator with strong organizational skills, client-focused orientation, and commitment to providing long term quality services.
- Demonstrates a positive record of working effectively with key partners to achieve collaborative and sustainable outcomes.
- Leadership skills, including demonstrated ability and comfort with decision-making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
- Demonstrated ability to manage change and create innovative solutions for complex and diverse issues.
- Ability to manage diverse human, financial and physical resources within a complex environment.
- Demonstrates integrity, humility, and fairness. Engages others to inform robust decision making.
- Physical ability to perform the duties of the position.
Qualifications
- A Medical Degree and eligibility for licensure with the College of Physicians and Surgeons of British Columbia.
- Experience in medical leadership in progressively more complex and leadership roles
- Understanding of quality and leadership structures at BCMHSUS
- Previous experience/training with PHSA PQI preferred
- Master’s Degree in Health Administration, Business Administration, or Public Health would be an asset.
- Maintains professional memberships and associations.
To apply in confidence, please send your curriculum vitae along with a letter of interest to:
Heather Finn
Advisor, Talent Acquisition – Physician Recruitment
Email: [email protected]
Applications will be accepted until the position is filled.
BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges. BCMHSUS is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kĚ“ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
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