Business System Analyst Retail Technology
Job Description
Who we are?
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic
pursuits. Setting the bar in technical fabrics and functional design, we create transformational products
and experiences that support people in moving, growing, connecting, and being well. We owe our
success to our innovative product, emphasis on stores, commitment to our people, and the incredible
connections we make in every community we're in. As a company, we focus on creating positive change
to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and
growth-focused environment for our people.
About this team
This role is on Global POS team in the lululemon technology organization. This team is responsible for
managing and developing new features and enhancements on Oracle Xstore POS Software. This
Business System Analyst position is technical, bridging the gap between business needs and technical
solutions and involved with projects from inception through implementation. We are seeking a highly
skilled and experienced Technical Business Analyst to join our team. The successful candidate will be
responsible for analyzing business processes, identifying technical solutions, and bridging the gap
between business needs and technology solutions. This role involves working closely with stakeholders,
development teams, and IT departments to ensure the successful implementation and optimization of
retail systems.
Our team is fast-paced and taking on exciting new initiatives to support a fast-growing business. We
strive to adopt leading-edge technology and seek to improve on the solutions continuously. We are not
afraid to try new things, have fun, and encourage each other to take on new challenges. We support
each other in growing professionally and personally. We fail forward and learn from our mistakes, thus
creating a better path ahead. We create space for team members to share feedback and ideas that can
help us continually grow as an organization.
We operate following the agile framework and leverage multiple product teams across our various
functions. We encourage our teams to form and figure out the best way to deliver critical business
initiatives. We institute a culture of fun and lightheartedness to enjoy work each day. We are inclusive
and know that we are stronger as a team than as an individual.
Experience and Skillset:
Business and functional requirement gathering for small medium complex scope; compiling
needs from multiple stakeholders into a single set of prioritized requirements.
Identify business processes, document their workflow in process maps which reflect the
relationship between the operating model and the technology platforms, and identify roles
within these processes.
Work with stakeholders to understand their business needs and challenges, assist in aligning
overall scope and sequencing recommendations with business stakeholders.
Include dependency management and architectural decisions in requirements. Engages with engineering team to design technical solutions that meet business requirements.
Oversee the implementation of technical solutions, ensuring they are delivered on time and
within budget.
Assists in testing and participates in test phases prior to UAT.
Updates technical specs based on testing, prioritized defects or post-release lessons learned
Analyze data to identify trends, insights, and opportunities for improvement.
Create and maintain reports to support business decision-making and provide actionable
recommendations.
Supports communication for application/system deployment
Works to ensure application availability and SLAs for operational readiness
Utilize or develop artifacts such as business requirements documentation, JIRA, and Confluence
to facilitate requirements alignment sessions, develop test scripts, and document requirements
for SOX auditing.
Evaluate current business processes, workflows, and roadmaps to have a comprehensive
understanding of current state and ideal future state.
Lead cross functional collaboration and drives to alignment with business partners within
constraints of the project or work.
Qualifications:
Senior Business System Analyst with over 5+ years of experience supporting IT projects within
an enterprise environment (1000+ employees). Ability to work with multiple cross-functional
teams in an agile environment.
2+ projects working as a BA on a POS solution end to end. Must have experience working with
gateways/processors. Payment experience is a must in order to understand the complexity of
the environment.
2+ projects (end to end) working with data integrations (APIs, files) - must demonstrate the
ability to analyze cross-functional flows and understand functional flows in SaaS applications.
Experience creating technical specifications and documentation for large, complex projects
Strong understanding of retail systems, including POS, inventory management, and e-commerce
platforms.
Experience with data analysis tools and technologies, such as SQL, Excel, and BI tools.
Knowledge of various project lifecycle methodologies, including Agile and Scrum.
Understanding of CI/CD pipelines and automation, Container Management, Application
Performance Engineering, monitoring, alerting, AWS Services and Architecture
Ability to determine estimates of effort and impacts for a variety of solutions and influence
technical discussions and decisions
Strong organizational skills with the ability to track and prioritize numerous tasks and to
coordinate activities with a high sense of urgency
Demonstrable analytical and problem-solving skills.
Excellent presentation, verbal, written, interpersonal and listening skills
Strong interpersonal and leadership skills including collaboration, facilitation, and negotiation
Challenges the status quo, champions change and influences others to change.Must-haves:
Acknowledges the presence of choice in every moment and takes personal responsibility for
their life
Possesses an entrepreneurial spirit and continuously innovates to achieve great results
Communicates with honesty and kindness and creates the space for others to do the same
Leads with courage, knowing the possibility of greatness is bigger than the fear of failure
Fosters connection by putting people first and building trusting relationships
Integrates fun and joy as a way of being and working, aka does not take themselves too
seriously
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost
appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment
decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual
orientation, national origin, religion, marital status, medical condition, physical or mental disability,
military service, pregnancy, childbirth and related medical conditions or any other classification
protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is
available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity
policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline,
transfer, termination and all other terms and conditions of employment. While management is primarily
responsible for seeing that lululemon equal employment opportunity policies are implemented, you
share in the responsibility for assuring that, by your personal actions, the policies are effective.
