Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.
When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:
Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!
Service Manager Responsibilities:
Forecasts goals and objectives for the department and strives to meet them
Hires, trains, motivates, counsels, and monitors the performance of all service department staff
Prepares and administers an annual operating budget for the service department
Maintains reporting systems required by general management and the factory
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Develops a marketing plan which promotes new and repeat business
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know
Ensures compliance with manufacturer warranty and policy procedures
Accounts for documents; ensures none are missing and are processed correctly
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
Monitors technicians' productivity reports and payroll records
Monitors and follows up on orders with the manager to ensure availability
Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Informs repair technicians of time allowances on each repair order
Maintains high-quality service repairs and minimizes comebacks
Conducts periodic spot checks of completed jobs for thoroughness and quality
Directs and schedules the work of the employees in the Service Department
Keeps abreast of new equipment and tools available and recommends purchases
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
Serves as liaison with factory representatives
Ensures the proper care, storage, and inventory of special tools
Ensures customers' service files are up-to-date and readily available for reference
Ensures all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
Prepares pricing guides and maintenance menus for frequent labor operations
Handles customer complaints immediately and per dealership's guidelines
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience
Establishes and maintains good working relationships with other departments
Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company’s business
Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed
Understands and follows work rules and procedures
Follows attendance and punctuality standards and adheres to timekeeping standards including recording time of arrival, departure and breaks for self and subordinates
Follows lawful directions from supervisors
Upholds the company’s non-disclosure and confidentiality policies and agreements
Attends company meetings as required
Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy
Oversee daily service operations and department performance
Lead, coach, and develop a high-performing team
Drive efficiency, profitability, and customer experience
Manage multiple priorities and respond quickly to changing demands
Other duties as assigned
Service Manager Requirements:
High school diploma or equivalent. Two to three years’ service experience or equivalent combination of education and experience.
Previous Technician experience
Bachelor's degree (B.A.) from four-year college or university
Three to six years related experience and/or training; or equivalent combination of education and experience
Ability to hire personnel required to meet departmental and organizational goals
Ability to manage, discipline and terminate personnel as required to meet departmental and organizational goals
Ability to effectively lead a team to achieve departmental and organizational goals
Strong organization skills and ability to multi-task
Proficient with Microsoft applications
Time Management skills and ability to prioritize
Excellent communication skills and works well in a team environment
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Leadership experience in service, truck automotive, or related operations
Strong communication and team-building skills
Proven ability to drive results and solve problems
Highly motivated, organized, and adaptable
Exceptional attention to detail
What this role offers:
Opportunity to lead and grow a key business function
Fast-paced, performance-driven environment
Career growth and advancement opportunities
$75,000-$100,000 yearly + annual vehicle allowance & incentive
