Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Job Title: Education & Adventure Programs Sales Coordinator
Location: North Vancouver
Department: Education
Reports to: Manager, Education, Wildlife & Adventure Programs
Role Status: Full Time / Permanent / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
As a Sales Agent for our education and adventure programs you will focus on booking field trips tailored both for schools and organizing corporate team-building events. Your role involves working closely with teachers and corporate clients to understand their needs and deliver customized, memorable experiences. You will drive sales growth by building strong relationships, managing bookings and ensuring high levels of customer satisfaction. On occasion you will lead groups of students and/or adults, educating them about our programs as part of the Grouse Mountain Refuge for Endangered Wildlife program.
ESSENTIAL JOB FUNCTIONS
- Responsible for both Inbound and Outbound sales calls and initiatives:
- Identify, research and target potential clients (schools, educational institutions, businesses etc.) through cold calls, emails and other outreach strategies
- Manage inbound calls, emails and online inquiries from potential clients providing information about programs and services
- Tracking, managing and updating customer interactions using Triple Seat software to ensure follow-ups and timely responses
- Engaging with leads to understand their educational programming needs, tailoring recommendations based on objectives and challenges
- Building and maintaining a sales pipeline by nurturing prospects from initial contact through to contract signing, ensuring a continuous flow of business
- Managing the sales process from start to finish for all educational and corporate training inquiries
- Ensuring smooth handover to the implementation team post-sale, providing any necessary customer details and insights for successful program delivery
- Liaising between clients, education coordinator and departmental leaders for the implementation of programs and use of internal facility spaces within the required timelines
- Regularly reporting on sales activities, conversion rates and forecasting data to management, providing insight on customer feedback and market opportunities
- Delivering and leading an energetic, fun and educational experience for people of all ages which may include (but is not limited to) educational curriculum, wildlife programs, First Nations history and culture, experiential activities and games
- Perform all other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position reports directly to the Manager, Education, Wildlife & Adventure Programs; no direct supervisory responsibilities are given.
REQUIRED QUALIFICATIONS AND ABILITIES
- Post-secondary courses in Education, Environmental Management, Outdoor Recreation and/or Sciences (Biology/Environmental Studies or related majors) preferred
- Proven experience in Sales (2-3 years) – particularly in inbound/outbound sales, with a focus on education or service-based industries preferred
- Excellent verbal and written communication skills with the ability to present complex information clearly and persuasively to various audiences
- Strong closing skills with the ability to handle objections and secure contracts
- Ability to understand customer needs and provide solutions that align with their goals and educational requirements
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint), email and other communication tools
- Experience with virtual meeting platforms is a plus
- Experience using TripleSeat and/or Siriusware an asset
- Understanding of B.C. Ministry of Education’s Core Competencies an asset; preference given to those with working knowledge of BC School Systems and Ski School operations
- Ability to manage multiple accounts, prioritize tasks and meet deadlines in a fast-paced environment
- A driven individual with a proven ability to meet or exceed sales targets, work independently and take initiative
WORKING CONDITIONS
Primarily an office environment with some duties assigned such as snowshoe set-up (outdoors in all weather conditions). Full Time position, working an average of 40 hours a week Monday to Friday.
COMPENSATION AND BENEFITS
$20.00/hour up to $25.00/hour; plus competitive Sales Incentive Bonus
All positions are eligible for the following benefits and perks:
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation
Full-time, year-round positions are also eligible for these:
- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
- RRSP matching after 6 months of service
- Free access pass for dependants
DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
