acheson, ab technical support Jobs – 65 Openings This Week

Technician L1
MSP OPERATIONAL CORP —Edmonton, AB
- $45,000–$60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Field Service Consultant Edmonton
ESW IT Business Advisors —Edmonton, AB
- $33–$35 an hour
- Full-time
- Engineering
- English
- Windows
Quick apply
Assistant Accessible Technology & AI Learning
Canadian National Institute for the Blind —Edmonton, AB
- $15 an hour
- No university degree
- AI
- Communication skills
Quick apply
14d
Procurement Specialist (IT) - Senior
Recutify Inc. —Edmonton, AB
- Full-time
- Remote
Quick apply
Mining Technology Engineer
Finning International Inc. —Edmonton, AB
- Nights as needed
- Up to 50% travel
- CAD
- Engineering
6d
Systems Administrator (ERP)
Attain Solutions —Edmonton, AB
- Full-time
- Azure
- ERP systems
- AWS
Senior System Administrator
ARC Business Solutions —Edmonton, AB
- Overtime
- Azure
- Heavy lifting
- Continuous improvement
Quick apply
Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- $60,000–$70,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Leadership
- Dental care
- Paid time off
7d
IT Specialist L3
MSP OPERATIONAL CORP —Edmonton, AB
- $70,000–$80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
1d
Work at home Customer Service Opportunity
TP Canada —Edmonton, AB
- $15.75–$18.25 an hour
- Weekends as needed
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Employee assistance program
17h
Deskside Specialist - L1- L3
Compugen Inc —Edmonton, AB
- Immediate opening
- Azure
- Microsoft Outlook
- Management
14h

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Field Service Consultant Edmonton
ESW IT Business Advisors —Edmonton, AB
The successful candidate must be capable of operating a motor vehicle and have a clean driver’s abstract. Clients in the field - Your daily contact will be with…
$33–$35 an hour
Quick apply
Peace Officer Dispatcher Call Evaluator
City of Edmonton —Edmonton, AB
Conduct real-time histories, persons, and vehicle registration checks through records systems to inform field officers of potential dangers before they arrive…
$34.32–$43.10 an hour
6d

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Technical Customer Support Specialist
Nestmed —Toronto, ON
Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you’ve worked with intake, charting, or QA).
$80,000–$90,000 a year
11d
Technical Support Administrator
Johnvince Foods —Toronto, ON
College diploma or university degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of…
$50,000–$60,000 a year
Quick apply
1d

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Technician L1

MSP OPERATIONAL CORP
Edmonton, AB

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Job details

Full-time

Skills

Microsoft Windows Server
Microsoft Powerpoint
Microsoft Word
ConnectWise
Microsoft Excel
Microsoft Outlook
Technical support
Microsoft Office
DHCP
Analysis skills
Remote access software
DNS
SharePoint
Communication skills
Active Directory
Time management
Help desk
Mobile devices
VPN

Full job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for an IT Support Technician L1 to join MSP Corp Prairies team.

About the Role

As IT Support Technician L1, you will be an integral player for our team. You will be responsible for handling incidents and requests (Level 1 support tickets) to assist customers providing fast, courteous, and efficient service to maintain a high level of user satisfaction. We are looking for a bright, passionate, and motivated IT Support Technician L1. This role requires someone with an ambitious nature for continuous learning who has 1-3 years of experience working in a help desk environment with a Managed Services company.

Schedule: Monday to Friday, 40 hours per week, 8:00am-5:00pm
Location: Edmonton, AB
Work Mode: Hybrid

What You Will Do

Provide first point of contact for all client requests by phone and email ensuring response SLA targets are met
Follow-up on tickets (requests and incidents) closely with end-users and ensure ticket lifecycle does not exceed defined standard
Maintain constant communication with clients for assigned tickets
Identify recurring issues and propose improvements to reduce ticket volume and enhance user experience
Provide technical support for users and devices (PCs, laptops, Macs, smartphones), including troubleshooting, resolution, and escalation of issues.
Coordinate IT onboarding and offboarding processes, including provisioning/deprovisioning of hardware, software, account access, and licensing
Monitor and investigate NOC alerts
Prioritize and manage multiple requests based on urgency/impact of request
Perform administration across various applications and systems
Work closely with other IT team members to ensure the highest possible level of service
Ensure documentation is regularly updated and accessible, including standard operating procedures and troubleshooting guides

What We Are Looking For

Minimum 1-3 years experience in a similar position with a Managed Services provider.
Ability to help users install and configure smartphones (IOS, Android)
Extensive experience with Windows (10/11) and Mac devices (Desktop and Laptops)
Strong knowledge of on-premise active directory, EntraID, Office 365 cloud administration, SharePoint, Teams, Onedrive for business, Remote Desktop environments, VPN connections.
In-depth knowledge of the Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Strong knowledge of windows server and associated services such as DNS, DHCP, Print and File services
Strong interpersonal and communication skills, both verbal and written with the ability to communicate and articulate technical information simply with a customer-first mindset
Experience with ticketing systems (ConnectWise is an asset)
Strong analytical and problem-solving skills
Able to adapt and quickly develop an in-depth technical understanding of new technologies, systems, and applications.
Strong ability to analyze situations, diagnose problems, and develop and implement solutions
Ability to prioritize and multi-task several requests in parallel
Able to work independently or in a team with minimal supervision
Exceptional time management and self-management skills.
Self-motivated and directed
Extremely detail oriented

Why Work at MSP Corp

Benefits package.
Dynamic work environment.
Corporate gym discounts.
Wellness day.
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today!

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Quick apply

Refine Your Search

technical support jobs in acheson, ab

Technician L1

Field Service Consultant Edmonton

Assistant Accessible Technology & AI Learning

Procurement Specialist (IT) - Senior

Mining Technology Engineer

Systems Administrator (ERP)

Senior System Administrator

Technical Support Supervisor - Automotive

IT Specialist L3

Work at home Customer Service Opportunity

Deskside Specialist - L1- L3

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