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Job Description :
About Ryder:
For nearly a century, Ryder has been a trusted leader in providing integrated transportation, logistics, and supply chain management solutions to businesses worldwide. We specialize in optimizing fleet management, allowing companies to focus on their core operations while we handle the complexities of transportation and logistics.
As a Fortune 500 company with over 800 locations and more than 40,000 employees across the U.S. and Canada, Ryder is committed to fostering a culture of employee satisfaction, professional growth, and workplace excellence.
Position Details:
- Job Title: Logistics Analyst (Order Management)
- Job Type: Full-time, Permanent
- Shift: Monday to Friday, 9:00 AM - 5:00 PM
- Salary: $55,000 - $60,000 per year
Why Ryder?
- 10 days of Paid Time Off upon hire
- Excellent benefits package after 30 days (Medical, Dental & Vision)
- Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Employee discount of 15% on Ryder stock
- A safe, friendly and respectful work environment
- Recognized by Forbes as one of Canada's Best Employers in 2025
Position Summary:
As a Logistics Analyst (Order Management) , you will play a crucial role in our 3PL (Third-Party Logistics) environment , ensuring seamless order flow from client requests to final delivery. You will also be responsible for tracking and reporting key performance metrics, collaborating with internal teams, and resolving order-related challenges to optimize efficiency and customer satisfaction.
Key Responsibilities:
- Manage and oversee the end-to-end order flow, ensuring all orders are planned and prepared for execution.
- Track and trace orders through courier and carrier portals, ensuring real-time visibility and issue resolution.
- Conduct daily, weekly, and ad hoc KPI reporting using Microsoft Office Suite and Power BI.
- Research and resolve order exceptions in collaboration with internal and external teams.
- Accurately enter and update customer orders across multiple platforms and interfaces.
- Work closely with operational teams to meet customer expectations and delivery timelines.
- Provide top-tier, professional customer service by effectively resolving issues and ensuring customer satisfaction.
Skills & Competencies:
- Strong verbal and written communication skills.
- Proven ability to build and maintain strong relationships with internal and external stakeholders.
- Excellent planning and organizational abilities to manage multiple priorities effectively.
- Analytical and problem-solving mindset to enhance workflows and improve KPIs.
- Ability to adapt to changing regulations, procedures, and industry standards.
- High attention to detail with strong follow-up practices.
- Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, lookups, charts).
- Ability to quickly learn new TMS/WMS software and systems such as Manhattan SCALE, SAP, and Salesforce .
- Self-motivated and capable of working both independently and collaboratively with minimal supervision.
Qualifications:
- College degree or technical certification in Logistics, Supply Chain, Transportation, or a related field (or equivalent experience).
- Minimum of one (1) year of experience in the logistics or supply chain industry.
Additional Information:
- Travel Requirements: None
- DOT Regulated: No
Job Category: Logistics
This posting is for an existing vacancy.
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
55000
Maximum Pay Range:
60000
Ryder is an Equal Opportunity Employer:
We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.
Authorization to Work in Canada:
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] .
Current Employees:
If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
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