COMMUNICATIONS OFFICER-MEDICAL
Reference #:2026-88
Strong. Proud. Uplifting.
At Ornge, we believe that ordinary people can do extraordinary things.
Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.
We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.
Discover Ontario, Canada, and an exciting career with Ornge.
Communications Officer – Medical
Operations Control Centre
Probation Rate: $30.08/hr Post-probation Rate: $38.95/hr Step 7 Rate: $48.44/hr
5310 Explorer Drive, Mississauga
The Ornge Operations Control Centre (OCC) works closely with provincial hospitals, remote nursing stations, Central Ambulance Communications Centres (CACC), and other stakeholders to enable the transport of patients across Ontario.
Position Summary:
The Communications Officer – Medical (CO-Medical) position is responsible for monitoring inter-facility transfers, including ensuring proper communication links between various healthcare providers involved in the transport requirements of all patients transported by Ornge.
The CO-Medical will receive and review telephone and web medical transport requests from various stakeholders to ensure all transport requests are properly assessed for appropriate level of care requirements, triaged and documented to ensure an efficient, patient-centered delivery of our medical transport services.
The ideal candidate will have the ability to:
- Effectively communicate with Flight Planners, Paramedics, Physicians and various allied healthcare professionals;
- Respond quickly and efficiently to emergency calls;
- Utilize exceptional interpersonal skills, courtesy, tact, and compassion when interacting with other healthcare professionals;
- Work effectively in a demanding, challenging, emergency services environment; and
- Analyze issues, develop solutions and execute plans in an individual or team oriented role.
Qualifications:
- Must be able to read, write, and speak English language fluently in accordance with the current MOH Communications Service Review Standards,
- Medical background with related experience such as paramedic, RN/RPN, emergency or clinical experience (preferred) or Emergency Telecommunications Certificate
- Must successfully pass CritiCall pre-employment testing;
- Must successfully complete the Ornge Communications Officer-Medical Orientation & Training Program including all didactic, simulation, and on-the-job training ;
- Standard First-Aid/CPR and AED Level C Certificate that is valid for at least 24 months from date of hire;
- Restricted Operator Certificate – Aeronautical (ROC-A) certificate;
- Have a strong understanding of the provincial air ambulance system and emergency services communications;
- Experience working within the Air and/or Land Ambulance Transfer System preferred;
- Proficiency with MS Outlook, Excel, Word, PowerPoint and Internet Explorer;
- Dispatch experience is a definite asset; and
- Ability to train and mentor is an asset.
Hours of Work:
- Successful candidates must be able to work shift work in a 24/7 operation. This includes an ability to work on a rotational shift basis. Rotational shifts include days, afternoons and nights on weekdays, weekends and statutory holidays as required. All successful candidates will be required to complete and meet the terms of a Declaration of Willingness and Ability to Work.
Total Rewards:
- Comprehensive Health, Dental and Vision Benefit Plan.
- 24/7 Employee and Family Assistance Program.
- Premium Defined Benefits Pension Plan Automatic Enrollment.
- Personal Day & Vacation entitlements are in accordance with the OPSEU Collective Bargaining Agreement.
At Ornge, we are:
- Community connectors.
- Equity in healthcare.
- Strong in our convictions.
- Proud of the services we provide.
- Uplifting in our mission, values, and services.
You can expect us to be:
- Competitive in pay, benefits, vacation time and more.
- Promoters of diversity.
- Champions of inclusivity and accessibility.
- Committed to your career advancement.
- A tight-knit, supportive culture.
A bit about you:
- You are driven by our collective desire to make a difference.
- Excited by problem solving and excels at in-the-moment decision making.
- Teamwork has always been where you thrive.
- You are ready to put your skills into action in a fast-paced environment.
What’s next:
- If you are ready to uplift lives, apply directly online.
- On Apply, we'll send you and email on how to check your application status within Jonvite.
- Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at [email protected].
- Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.
- Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.
Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.
Ornge. Lives uplifted.
