Our team and what we’ll accomplish together
At TELUS, we are passionate about putting our Customers First and keeping thousands of residential and commercial customers safe and secure with our dedication to quality installations and superb customer service.
As a Senior Security Delivery Professional, you are someone who excels in customer service and enjoys providing a white glove experience to customers, and you are excited by new and evolving technology. This role plays a vital part in ensuring the security and satisfaction of our residential customers. By having an expert in place, the installation and repair processes are carried out efficiently and effectively, meeting the specific requirements and expectations of each customer. The seamless collaboration with contractors and sales teams ensures a coordinated approach to project delivery, enhancing the overall customer experience. Additionally, the expertise in advanced video solutions guarantees that customers receive top-notch security solutions that align with the latest technology standards. Ultimately, the Senior Security Delivery Professional's passion for high-quality customer service and technology contributes to building trust, satisfaction, and long-term relationships with customers.
What you’ll do
- Delivering exceptional customer outcomes by leveraging a blend of excellent communication, technical and customer service skills. You take pride in your work, and maintain high standards in all your interactions
- Identifying upsell and cross-sell opportunities and promoting additional products and services to homeowners
- Installing and repairing residential alarm and automation systems
- Educating customers on smart-home technology, and providing expert analysis to build solutions that address customer needs and concerns
- Technical expertise that included the design of seamless home networks and advanced video solutions
- Provide support for products such as, internet ,TV and Wifi
- Collaborating with vendors for project execution
- Managing projects from start to finish
- Engaging with the community to build relationships, promote services, and enhance brand presence by participating in community events
- Driving sales as a primary focus of the role by identifying and capitalizing on revenue-generating opportunities
- Training, mentoring, and supervising new hires in the field during coaching sessions to ensure quality delivery and skill development
What's in it for you ?
Your rewards of starting your career with TELUS include a competitive annual salary; note that starting salary will be determined based on your relevant education and experience. As well as annual bonuses and sales incentives,we will offer you best-in-class training to start, an employee share purchase plan, service discounts and more.
You will have the chance to build a long term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve.
- Competitive salary and benefits package
- Opportunities for professional growth and development in the residential security sector
- Supportive and collaborative work environment focused on residential customer satisfaction
- Chance to work with cutting-edge technologies and solutions for residential security needs
Finally, a career you'll love.
