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Job Requisition ID:
2026-00892
Time Type:
Full time
Employee Group:
Staff
Job Category:
IT Infrastructure and Systems
Employment Type:
Temporary
Department:
Information Systems and Technology - Student Information Systems
Hiring Range:
$87,620.25 - $109,525.32
Posting Information:
This posting is for an existing vacancy.
The internal posting deadline for this position is June 25, 2026 at 11:59PM
This position is being offered as a Secondment or contract opportunity. Term: 2 years
This is a Career Path position. The final level will be determined based on demonstrated skills and experience.
Anticipated hiring ranges:
• USG 11: $87,620 - $109,525
• USG 12: $95,538 - $119,422
Job Description:
Primary Purpose
Reporting to the Manager, Student Information Systems, the Information Systems Specialist (Operations) is intended as a dedicated operational support role on the team, with primary responsibilities of monitoring the support queue(s), maintaining operational processes for the team, ensuring alignment between business needs and technology solutions and to provide guidance on the development and deployment of potential solutions. Filling this role will ensure the SIS team is able to maintain their high level of service for a core business system of the organization and allow the team to position for the future evolution of the Student Information System.
Information Systems Specialists play a critical role in enabling an Integrated Service
Delivery approach by:
- Facilitating Cross-Functional Collaboration: Acting as a bridge between business units, IT, and service delivery teams to ensure seamless integration and development of processes and systems.
- End-to-End Service Mapping: Documenting and analyzing workflows across multiple service areas to identify dependencies and integration points
- Data and Process Harmonization: Ensuring consistency in data definitions, business rules, and process standards across integrated services.
- Customer-Centric Design: Supporting the development and ongoing stability of systems that provide unified and efficient experience for end-users, reducing time to delivery and improving service accessibility.
- Continuous Improvement: Monitoring performance metrics and feedback to refine integrated processes and enhance service delivery outcomes.
Key Accountabilities
Operational, Project & Stakeholder Management
- Investigate support requests, working with business systems team members to ensure sufficient detail is provided, and tickets are appropriately prioritized
- Act as the primary point of contact for business stakeholders regarding business and systems analysis activities and practice through requirements and solution design.
- Coordinate with project managers, Configuration & Integration Specialists, and business units to ensure requirements are clearly defined and implemented.
- Monitor operational and project progress and resolve issues that impact timelines or quality.
Analysis & Solution Design
- Oversee the gathering, documentation, and validation of business requirements.
- Ensure solutions align with organizational objectives and comply with standards and best practices.
- Support the evaluation of system changes, enhancements, and integrations.
Process Improvement
- Identify opportunities to improve business processes and system efficiency.
- Implement best practices for requirements management and analysis
Governance & Compliance
- Ensure adherence to organizational policies, regulatory requirements, and data governance standards.
Qualifications
Education:
- University degree required, or equivalent education and experience
Experience:
- 5+ years of experience as a Business Systems Analyst or similar role.
- Demonstrated leadership experience and supervising teams.
Knowledge/Skills/Abilities:
- Demonstrated experience with software development best practices including fundamentals of algorithms, data structures, and software engineering practices.
- Systems analysis skills, as well as experience implementing and supporting complex information systems.
- Experience investigating and diagnosing system issues with emphasis on root cause analysis approaches.
- Experience with wiki and/or knowledgebase tools (Confluence, Sharepoint).
- Must have excellent interpersonal, customer service, communication, organizational, research and analytical skills with proven ability to interact with co-workers, clients, and third-party vendors with tact and diplomacy
- Ability to build and maintain positive relationships with colleagues, stakeholders and clients
- Must work as part of a team within a busy and dynamic environment, with experience managing multiple tasks at once
- Proven track record of taking initiative and delivering consistent outstanding results on projects and other work assignments
- Occasional work outside regular business hours
Equity Statement
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
Positions are open to qualified candidates who are legally entitled to work in Canada.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935.
