MARSAN FOODS is a Canadian-owned food manufacturing company founded in 1970. With facilities in Scarborough, Marsan serves customers within casual dining, retail grocery, healthcare and airline sectors. Focused on customer service and quality products, Marsan Foods is quickly becoming a leader in the Canadian food supply market. The success of Marsan is reliant on the creativity, hard work and ambition of its team who is supplied with the tools and support they need to create ingenious solutions and products for the customers.
We pride ourselves on building strong bonds between teammates and rewarding hard work. We recognize potential and value sincerity, positivity and growth.
About the Job
Position Summary:
The IT Support Technician provides frontline technical support for end-user devices and site technology. This role installs, configures, and troubleshoots computers and peripheral hardware, supports mobile devices, and resolves incidents through a ticketing system in a fast-paced operational environment.
Key Responsibilities
- Install, configure, and support computers, printers, tablets, phones, and other peripheral hardware
- Respond to technical support requests via phone, email, chat, and in person; provide clear status updates to customers
- Triage, document, and resolve incidents and requests in the ticketing system; monitor queues and prioritize work based on impact and urgency
- Maintain accurate asset and inventory records, including additions, replacements, and exchanges
- Work independently and collaboratively to resolve issues, meet service levels, and complete assigned projects
Required Qualifications
- Dependable, consistent, and able to learn new tools and processes quickly
- 2+ years of professional IT support experience (desktop/end-user support)
- Hands-on experience troubleshooting PCs, hardware components, and printers
- Experience supporting wired and wireless computing devices
- Experience configuring and supporting Apple iOS and Android devices
- Experience installing, configuring, and troubleshooting Windows operating systems
- Experience installing and supporting vehicle-mounted computers (e.g., forklift-mounted systems)
- Working knowledge of site/facility IT infrastructure troubleshooting (e.g., access points, Ethernet cabling)
Preferred Qualifications
- Experience (or willingness to learn) operating a scissor lift for installation and maintenance of mounted equipment
- CompTIA A+ certification
- Cisco certification (e.g., CCNA or equivalent)
Work Environment & Physical Requirements
- Work is performed in an office and/or operational facility environment, which may include noise, temperature variation, and moving equipment
- Ability to safely lift and move IT equipment (e.g., computers, printers) up to 22.7 kg (50 lbs), with or without reasonable accommodation
- Frequent walking/standing, bending, and reaching while performing installations and troubleshooting
- May require use of ladders or a scissor lift for mounted equipment installations/maintenance (training provided as applicable)
Schedule, On-Call & Travel
The standard working schedule is the first shift (8:30 am to 5:00 pm), with occasional requirements for off-hours availability in response to emergencies. Travel between facility locations may be necessary to support organizational needs, with mileage reimbursement provided. Participation in an on-call rotation is expected to address emergency support calls as they arise.
Reporting Relationships & Key Stakeholders
Reports to: Information Technology.
Works closely with: site operations, facilities, network/infrastructure teams, vendors, and end users.
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Work Location: In person
