Why you’ll love Canada Cartage
An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
Position Summary
The Senior Operations Manager is responsible for leading and optimizing Operations’ functions across CPX’s transportation network. This role provides strategic and hands-on leadership across dispatch, planning, driver management, and customer execution, ensuring operational excellence, cost control, and service reliability.
This individual acts as a senior point of escalation for both customers and internal teams, plays a key role in commercial activities including RFPs and pricing, and drives alignment across departments to support the company’s growth and profitability objectives.
Location: Surrey, British Columbia
Schedule: Standard business hours with operational flexibility (not a 9-5 role, it's transportation hours)
What you will do
Operational Leadership
- Own end-to-end performance of FTL, LTL, and cross-dock operations across the network
- Lead, mentor, and hold accountable dispatch, planning, and operations teams
- Establish structure, process, and discipline across day-to-day execution
- Drive continuous improvement in service, efficiency, and cost control
- Ensure proper resource planning (drivers, equipment, capacity)
Customer Management & Escalation
- Act as senior point of escalation for key customer issues and service failures
- Build and maintain strong relationships with strategic customers
- Lead customer-facing operational discussions, performance reviews, and issue resolution
- Ensure consistent communication and alignment between operations and customer expectations
Commercial & Strategic Support
- Participate in RFP responses, pricing strategies, and costing exercises
- Provide operational input into margin management and rate strategy
- Identify inefficiencies, cost leakage, and opportunities to improve profitability
- Support business development with operational design and execution planning
Cross-Functional Leadership
- Act as liaison between Operations, Sales, Finance, Safety, and IT
- Ensure alignment across departments to support execution and customer commitments
- Drive accountability for billing accuracy, payroll alignment, and operational inputs
Driver & Capacity Management
- Oversee driver communication strategy and engagement
- Ensure alignment between planning, dispatch, and driver expectations
- Support retention initiatives and operational consistency in driver experience
Performance Management
- Monitor and report on KPIs including service levels, cost per mile, utilization, and on-time performance
- Implement corrective actions where performance gaps exist
- Build a culture of accountability and data-driven decision making
What You’ll Bring
- College diplomain a relevant field
- 8+ years of experience in transportation/logistics, with higher level operational leadership
- Proven experience managing complex FTL/LTL operations in a high-volume environment
- Strong commercial acumen with experience in pricing, RFPs, and cost modeling
- Demonstrated ability to lead teams, manage conflict, and drive accountability
- Strong customer-facing experience, including handling escalations and difficult stakeholders
- Ability to operate at both a strategic and hands-on level
Why people love working for Canada Cartage
- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
Come work with an industry leader!
Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.
We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.
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