burnaby, bc dispatch supervisor Jobs – 116 Openings This Week

Dispatch Coordinator & Customer Service With Kato Electrical Inc.
Kato Electrical Inc —Vancouver, BC
- $50,000–$60,000 a year
- Full-time
- Customer service
- Analysis skills
- Data entry
- Dental care
- Paid time off
Quick apply
Warehouse Team Lead
Specsavers —Delta, BC
- $60,000–$70,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Dental care
1d
Warehouse Manager
Kin's Farm Market —Richmond, BC
- $55,000–$65,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- ERP systems
- Dental care
6d
Booking Clerk, Medical Imaging - Mission Memorial Hospital
Fraser Health —Mission, BC
- $27.91 an hour
- Part-time
- Nursing
- High school diploma or GED
- Typing
9d
Supervisor, Guest Services
Grouse Mountain Resort —North Vancouver, BC
- $45,656.00–$53,393.60 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Employee assistance program
Quick apply
Apprentice - Surrey Honda
OpenRoad Auto Group —Surrey, BC
- $18.50–$23.00 an hour
- Full-time
- Automotive diagnostics
- Dental care
Quick apply
Lead Delivery Driver (Non-CDL)
Keystone Automotive Operations of Canada, Inc —Langley, BC
- From $21 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Dental care
- Tuition reimbursement
7d
Technician - Mercedes-Benz Surrey
OpenRoad Auto Group —Surrey, BC
- $45.69–$51.11 an hour
- Full-time
- Automotive diagnostics
- Dental care
Quick apply
9d
Booking Clerk, Medical Imaging - Delta Hospital
Fraser Health —Delta, BC
- $28.74 an hour
- Nursing
- High school diploma or GED
- Typing
1d
Feeder Yard Control Associate
UPS —Richmond, BC
- $18.03 an hour
- Part-time
- Communication skills
Traffic Control Person (TCP)
TRIUMPH TRAFFIC —Langley, BC
- From $20 an hour
- Overtime
Intern, Facilities Services (8 months)
Seaspan ULC —North Vancouver, BC
- $28 an hour
- Full-time
- Microsoft Excel
- English
- Research
9d
Lead Delivery Driver (Non-CDL)
Keystone Automotive Operations, Inc. —Langley, BC
- From $21 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Dental care
- Tuition reimbursement
Quick apply
7d
Apprentice Technician - BMW/MINI Langley
OpenRoad Auto Group —Langley, BC
- $20–$26 an hour
- Full-time
- Automotive diagnostics
- Dental care
Quick apply
1d
Electrical Site Supervisor
Houle Electric Limited —Burnaby, BC
- Full-time
- English
- Computer skills
- Construction
Quick apply
Dispatcher - Traffic Control Operations
Lanesafe Traffic Control —Surrey, BC
- From $25 an hour
- Full-time
- Microsoft Office
- Computer networking
- Data entry
- Dental care
- Vision care
Quick apply
Technician- The BMW Store
OpenRoad Auto Group —Vancouver, BC
- $40–$60 an hour
- Full-time
- Automotive diagnostics
- Dental care
Quick apply
Licensed Technician- OpenRoad Volkswagen Burnaby
OpenRoad Auto Group —Burnaby, BC
- $40–$47 an hour
- Full-time
- SharePoint
- Automotive diagnostics
- Dental care
Quick apply
Class 1 Dump Truck Driver
Burnaby Blacktop Ltd. —Burnaby, BC
- Overtime
- Dental care
- Vision care
Automotive Technician [NOC-72410]- The BMW Store
OpenRoad Auto Group —Vancouver, BC
- $47 an hour
- Full-time
- English
- Automotive diagnostics
- Dental care
- Life insurance
Quick apply
Licensed Technician- OpenRoad Audi Boundary
OpenRoad Auto Group —Burnaby, BC
- $43.75 an hour
- Full-time
- SharePoint
- Automotive diagnostics
- Dental care
Quick apply
Technician- OpenRoad Mazda Port Moody
OpenRoad Auto Group —Port Moody, BC
- $33–$36 an hour
- Full-time
- Automotive diagnostics
- Dental care
Quick apply
Apprentice - Level 3/4- OpenRoad Lexus Richmond
OpenRoad Auto Group —Richmond, BC
- $28–$34 an hour
- Full-time
- Automotive diagnostics
- Dental care
Quick apply
Automotive Technician [NOC-72410]- Jaguar Land Rover Langley
OpenRoad Auto Group —Langley, BC
- $44 an hour
- Full-time
- English
- Automotive diagnostics
- Dental care
- Life insurance
Quick apply
Licensed Technician - Porsche Centre Richmond
OpenRoad Auto Group —Richmond, BC
- $43–$50 an hour
- Full-time
- SharePoint
- Automotive diagnostics
Quick apply

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Dispatch Coordinator & Customer Service With Kato Electrical Inc.

Kato Electrical Inc
Vancouver, BC

Quick apply

Job details

Permanent | Full-time

Benefits

Casual dress
Extended health care
Dental care
Paid time off
Company events
Vision care
On-site parking

Skills

Customer service
Supply chain
Analysis skills
Transportation management systems
Data entry
Communications
Typing
Freight
Phone etiquette

Full job description

Job Posting: Customer Service & Dispatch Representative (CSR/DSR)

Location: Vancouver, BC

Employment Type: Full-time

About the Role

We are seeking a highly motivated Customer Service & Dispatch Representative (CSR/DSR) to be the frontline voice of our company and the key link between our customers, technicians, and service team. This hybrid role combines the duties of a Customer Service Representative and a Dispatcher — meaning you will not only provide an outstanding first impression for customers, but also ensure technicians are scheduled and dispatched effectively to maximize productivity, customer satisfaction, and company growth.

Key ResponsibilitiesCustomer Service

· Answer incoming calls (150-200 per week expected) and online scheduling requests.

· Deliver an excellent first impression by showing empathy, professionalism, and enthusiasm on every call.

· Schedule service calls in Company CRM while confirming payment methods and explaining our Upfront Pricing system.

· Track and record advertising sources for marketing purposes.

· Make customer follow-up calls, handle complaints, and build long-term customer trust.

Dispatch

· Monitor technician schedules and assign jobs based on priority, location, availability, and skillset.

· Call customers 30–45 minutes prior to a technician’s arrival and update them in case of delays.

· Ensure technicians provide status updates (arrival, diagnosis, completion) and follow up with customers as needed.

· Manage daily call slots, balancing new calls, callbacks, and carryover jobs.

· Track parts and restocking requests, coordinating with warehouse or apprentices to minimize downtime.

· Support after-hours and on-call operations by coordinating emergency service requests.

Sales & Outbound Growth

· Promote and sell membership/maintenance plans during inbound and outbound calls.

· Conduct outbound follow-up calls and emails to unsold estimates, past customers, and leads that fell off.

· Support marketing campaigns that generate new leads (reactivation of past customers, seasonal promotions, etc.).

What We Expect

· Friendly, empathetic, and clear communicator with strong phone presence.

· Detail-oriented and highly organized to manage scheduling and technician coordination.

· Proactive problem-solver who can handle objections, resolve issues, and escalate only when necessary.

· Ability to thrive in a fast-paced environment and remain calm under pressure.

· Team player who works closely with technicians, supervisors, and managers to deliver seamless service.

· Commitment to continuous training and growth. This includes participation in structured role-play exercises, exams, and ongoing coaching to master our company’s communication methods, objection-handling, scripts, and industry best practices.

Training & Growth

· Structured Development Program: Ongoing training with testing and accountability to ensure mastery of service and dispatch excellence.

· Script & Guideline Mastery: Learn, apply, and maintain consistency with our proven communication methods and scheduling systems.

· Performance Coaching: Regular reviews, role-play sessions, and mentorship for personal and professional growth.

Key Performance Indicators (KPIs)Service & Dispatch Excellence

· Call Booking Rate: 85%+ of incoming calls successfully converted into demand & opportunity calls

· Response Time: All calls answered within 3 rings; callbacks returned within 10 minutes.

· Dispatch Accuracy: 95%+ of jobs dispatched correctly on first assignment.

· Customer Updates: 100% of customers notified of technician arrival within 30–45 minutes.

· Follow-Up Completion: 100% of required callbacks, complaints, or parts-related follow-ups documented and completed.

· Technician Utilization: Support techs to maintain 3–4 quality jobs per day.

· Marketing Source Tracking: 100% of new leads have referral source recorded.

Training & Quality Standards

· Training Adherence: 90%+ completion rate on required training modules, exams, and role-play sessions.

· Script & Guideline Compliance: 90%+ adherence rate (measured via call reviews and QA checks).

Sales & Growth

· Membership Sales Conversion: Minimum of 10–15 memberships sold per month.

· Outbound Rehash Campaigns: 100+ outbound calls/emails completed per week with a tracked conversion percentage.

· Lead Reactivation: 10–15% of outbound contacts result in booked service calls.

· Customer Satisfaction: Maintain 4.7+ average post-call or follow-up rating.

Benefits

· Competitive hourly rate + performance incentives

· Paid breaks and structured scheduling support

· Ongoing professional development with a clear career path

· Growth opportunities in a fast-expanding company

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Experience:

Customer Service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

dispatch supervisor jobs in burnaby, bc

Dispatch Coordinator & Customer Service With Kato Electrical Inc.

Warehouse Team Lead

Warehouse Manager

Booking Clerk, Medical Imaging - Mission Memorial Hospital

Supervisor, Guest Services

Apprentice - Surrey Honda

Lead Delivery Driver (Non-CDL)

Technician - Mercedes-Benz Surrey

Booking Clerk, Medical Imaging - Delta Hospital

Feeder Yard Control Associate

Traffic Control Person (TCP)

Intern, Facilities Services (8 months)

Lead Delivery Driver (Non-CDL)

Apprentice Technician - BMW/MINI Langley

Electrical Site Supervisor

Dispatcher - Traffic Control Operations

Technician- The BMW Store

Licensed Technician- OpenRoad Volkswagen Burnaby

Class 1 Dump Truck Driver

Automotive Technician [NOC-72410]- The BMW Store

Licensed Technician- OpenRoad Audi Boundary

Technician- OpenRoad Mazda Port Moody

Apprentice - Level 3/4- OpenRoad Lexus Richmond

Automotive Technician [NOC-72410]- Jaguar Land Rover Langley

Licensed Technician - Porsche Centre Richmond

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