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Slot Attendant and Cashier

Gitxaała Enterprises Corporation
Prince Rupert, BC

Apply Now

Job details

Full-time

Benefits

Extended health care

Skills

Customer service
Writing skills
Communication skills

Full job description

Chances Casino in Prince Rupert

Prince Rupert

Description

We’re hiring a Slot Attendant and Cashier to work with us at the Chances Prince Rupert casino in Prince Rupert, BC.

Reporting to the Gaming Manager, the Slot Attendant and Cashier is the first point of contact position. You'll be providing attentive, prompt, and courteous responses to customer inquiries and requests for assistance or information. Additionally, you'll handle problems and complaints efficiently and making referrals to supervisory staff for resolution as required.

You will create memorable experiences for our guests through a friendly and exciting environment. Master your customer service skills and have fun on the job by explaining games, celebrating winnings, and paying out jackpots. This role is an entry level position with opportunity to grow within our organization and the starting wage is $19.25/hour.

This position is primarily responsible for the overall level of service in an assigned area and on the gaming floor in general. However, you will also be responsible for some machine management and money handling as well as some minimal cleaning.

Because Chances Prince Rupert is a casino, all employees must be 19 years of age or older. You must also be able to complete a criminal record check through the Independent Gambling Control Office (IGCO).

This is a full-time position, so the successful candidate will need to be available to work 40 hours a week, including weekends, evenings, and holidays.

There are some physical aspects to the job, including lifting boxes and pushing and pulling carts as well as long periods of standing and walking. The casino environment is also loud with dim lighting as well as bright, flashing lights.

We would love to see applicants with Appropriate Response Training Level 1 and Anti-Money Laundering. We also need people with strong communication skills, who work well in fast-paced environments, under pressure, and independently with good judgement. This position may require you to handle confidential information, so we’re looking for applicants who can do so with discretion and care.

If you are interested in this role, please submit a resume and cover letter through the application form on this page.

Duties

Customer Service (70% - percentage of employee’s time devoted to this duty)

Greets, welcomes, and acknowledges guests
Reserves slot machines upon request
Ensure that players are served efficiently and in a professional manner
Building strong working relationships with internal and external guests
Verify all jackpots, hand pays, wallet Pays, and any slot machine malfunctions
Assist with awareness of and excitement for on-going and up-coming Company promotions
Promote Encore Card membership and usage to slot players
Participate in a professional, constructive, and supportive environment for all Casino staff with an attention to open communication and a team concept
Work in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary

Technical (10% - percentage of employee’s time devoted to this duty)

Perform routine procedures with slot machine printers, bill validators, adding/removing paper and fixing tilts
Reset machines after jackpot processing
Change bills

Count (10% - percentage of employee’s time devoted to this duty)

Counting bills
Organizing and securing the storage of count carts and cassettes
Transports all collected cash boxes/cassettes to the Count Room
Operates automated money counting equipment (Cumming) to count and process TITO/currency that were removed from all the cash boxes/cassettes,
Reporting suspect cash and cash equivalents
Verifying and reconciling before and after counts
Bagging, bundling, securing, and transporting counts
Follow floor plan and security instructions

Drop (5% - percentage of employee’s time devoted to this duty)

Pull cassettes from Slot Machines and secure in cart
Secure machine doors after pull
Follow reporting procedure for found money
Secure cassette cart after drop completed

Cleaning (5% - percentage of employee’s time devoted to this duty)

Always ensure tidiness of the assigned area
Remove garbage and ensure customer gaming areas are kept neat and clean
Wipe and sanitize slot machines and chairs

Qualifications

General Requirements

Must be 19+
Appropriate Response Training Level 1
Anti-Money Laundering
The ability to successfully complete a criminal record and credit check through the Independent Gambling Control Office (IGCO)
Ability to work days, evenings, weekend, and holidays
Ability to work in a fast-paced environment
Ability to perform well under pressure
Experience managing highly confidential information with discretion and care
Excellent writing and verbal communication skills
Ability to work independently, uses good judgment, and prioritizes with little direction

Physical Requirements

Ability to use physical exertion to push, pull, and lift boxes filled with currency on a consistent basis
Ability to use physical exertion to push and pull carts on a consistent basis
Ability to stand and walk for all periods of time on a consistent basis
Ability to bend, stoop, reach, kneel, twist and grip items on a consistent basis

Working Conditions

Loud noise, including but not limited to music, announcements, and slot game play
Dim lighting with bright flashing lights

Education

There are no degrees, diplomas, certifications, or other formal educational requirements for this position. We will provide some job training on hiring.

Benefits

Tips
Extended Health Benefits

Job ID: Careers-2262

Date Posted: 2 weeks ago

Wage: $19.25 Hourly

Position Type Full Time

Hours 40 Hours per week

Remote Options: Office Only

Education Needed: None

Experience Needed: 1 Years

Location

Chances Prince Rupert

240 West 1st Avenue, Prince Rupert, British Columbia, V8J 1A8, Canada

Larger map of 240 West 1st Avenue, Prince Rupert, British Columbia, V8J 1A8, Canada

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Description

Duties

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Larger map of 240 West 1st Avenue, Prince Rupert, British Columbia, V8J 1A8, Canada

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