order desk clerk/ Jobs

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Appointment Desk Clerk (Term)
WCB Manitoba —Winnipeg, MB
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
14h

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Appointment Desk Clerk (Term)

Worker's Compensation Board of Manitoba
Winnipeg, MB

Apply Now

Job details

Full-time
16 hours ago

Benefits

Work from home

Skills

Bilingual
Microsoft Word
French
Computer operation
Microsoft Excel
Customer service
English
Windows
High school diploma or GED
Typing
Office experience

Full job description

Position ID:

J0626-0083

Competition No.:

26-56

Job Title:

Appointment Desk Clerk (Term)

Job Type:

Term, Full-time

Open Positions:

Job Location:

Winnipeg, Manitoba, Canada

Work From Home Eligible:

Workplace Type:

On-site

Date Posted:

June 18, 2026

Closing Date:

June 25, 2026

About the Workers Compensation Board of Manitoba

The Workers Compensation Board of Manitoba (WCB) serves workers and employers through a no-fault insurance system integral to the Manitoba economy. With approximately 600 employees, the WCB is dedicated to ensuring and supporting safe and healthy workplaces.

We put workers and employers at the centre of everything we do, providing services for injury prevention, compensation and facilitating return to health and work. Through SAFE Work Manitoba, a division of the WCB, we collaborate with our partners to build a strong culture of workplace safety and health by preventing injuries and illnesses before they occur.

If you're passionate about making a meaningful difference in people's lives, we invite you to join our dedicated team and contribute to a safer Manitoba.

Why work for us?

If you’re looking to make a real difference in your community, grow your career and work in a supportive, inclusive environment, the WCB is the place for you. We offer:

competitive wages
compressed work week and flexible start times
defined benefit pension plan
100% employer-paid benefits
work from home program
paid professional development
health and wellness spending accounts
paid mental health and wellness days
staff appreciation and recognition events
respectful, diverse and inclusive workplace culture

Apply today and see why we’re one of Manitoba's Top Employers.

Job Summary

The Appointment Desk Clerk schedules examinations, maintains the schedule of appointments and provides general reception and clerical services for the Compensation Professional Services Department.

Job Duties:

Schedules all examinations for the WCB Healthcare Services professional staff by phone/letter/fax/email; maintains the appointment schedule; notifies internal/external parties (advocates, healthcare professionals, and internal WCB staff); and arranges translation services for injured workers.

Schedules out-of-province examinations for other provincial Workers Compensation Boards and for the Victims of Crime program.

Maintains the Healthcare Services professional staff appointment schedule.

Maintains monthly statistics regarding the scheduling of appointments.

Provides reception support to injured workers arriving for examinations, obtains worker's travel expense form, and ensures worker completes Healthcare Services feedback survey.

Observes in call-in examinations of injured workers, records pertinent claim information, and prepares examination room for next exam.

Provides information to/responds to inquiries from external healthcare facilities regarding the status of their requests.

Prepares and sends authorization/denial letters as per recommendations from Healthcare professionals.

Maintains the digital camera used for PPI cosmetic photos; transfers pictures to the claim file or computer.

Maintains the inventory of medical supplies/equipment and office supplies and orders supplies when necessary.

Requests CDs of x-rays, MRIs and CT scans from external clinics and facilities for WCB Healthcare professionals.

Provides orientation to new appointment desk staff.

Performs other related duties as assigned.

Qualifications:

Completion of Grade 12

Minimum 6 months related office experience in a customer service environment

Typing speed of 30 wpm (5% or less error rating)

Ability to use a personal computer and software (Microsoft Word & Excel) in a Windows environment

Ability to communicate effectively both verbally and in writing

Ability to use tact and discretion in confidential situations

Ability to organize and prioritize workload

Ability to work independently and in a team environment

General knowledge of WCB's policies and procedures would be an asset

Familiarity with the adjudicative process would be an asset

Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

Additional Information

Ability to communicate proficiently in both official languages (English & French) is an asset.

A satisfactory criminal record check and verification of education will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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About the Workers Compensation Board of Manitoba

Why work for us?

Job Summary

Job Duties:

Qualifications:

Additional Information

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