OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
The Customer Support Representative role is the first point of contact for all OpenText customers. This team has the responsibility of setting the stage for all other areas of customer and technical support, it is the foundation of our support teams providing world class customer service via, phone, email, and web chat.
As a member of the Customer Support department, you will be responsible for call intake, processing emails, creating knowledge base accounts, ticket creation and follow up.
YOU ARE GREAT AT
- Efficiently answering and following up on all customer inquiries that come in via phone, email and chat
- Verification of product support and monitoring customer service portals to triage tickets accordingly
- Collaborate with internal teams to ensure customer satisfaction
- Working with new customers to ensure all accounts are correctly initiated and required content is available for easy access
- Providing highly effective, efficient and professional support to every OpenText customer who is looking for timely and quality resolutions
- Utilization of attention to detail while maintaining customer database
WHAT IT TAKES TO SUCCEED
- 2 -3 years previous experience in a customer facing fast paced environment
- Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution
- Computer literate with standard business applications including Microsoft Office
- Demonstrated ability to communicate in a clear and concise manner both verbally as well as written
- Positive attitude, patience, and understanding with the ability to view issues from a customer standpoint
- Dedication and commitment to a team environment
- Proven experience working in a fluid environment that is ever growing and changing
- Ability to multitask, dealing with multiple issues simultaneously
- Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge
- Ability to work in a global environment that involves evening shifts and statutory holidays on a rotational basis
- French Language Proficiency (Written and Verbal)
ONE LAST THINGOpenText is more than a global technology leader—we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in ourEqual Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $38,960 - $58,440; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
