POSITION TITLE: Director of Health Services
POSITION SUMMARY:
Provides leadership to the resident care team in all aspects of resident care within established legislative standards and professional standards.
Effectively manages human, material, and fiscal resources.
In collaboration with the resident care team develops resident focused programs, policies, and procedures.
Monitors the quality of care and services delivered to clients through effective quality improvement activities.
REPORTING RELATIONSHIP:
Reports to the Chief Executive Officer (CEO)
BASIC QUALITIFICATIONS FOR THIS POSITION INCLUDE:
· Current RN certificate of competency from the Collegeof Nurses of Ontario
· Comprehensive knowledge of evidence based clinical practices
· Comprehensive knowledge of long-term care concepts and philosophies
· Excellent interpersonal and communication skills
· Policy and program development
· Must have a minimum of one (1) year of experience working as a RN in the long term care sector
· Must have a minimum of three (3) years of experience working as a Registered Nurse in a managerial or supervisory capacity in a health care setting.
· Or must have held a DNS position at a different LTCH without meeting the updated qualifications set out in the Regulation, on the condition that the person has had (3) years full-time experience in the position during the (5) years immediately before being hired at the different LTC home or the equivalent part-time experience in the position during the (7) years immediately before being hired at the different LTCH.
· Knowledge of Inter RAI LTCF – AIS certified, if not must be completed successfully within one (1) year of being hired. IPAC certification is preferred. Knowledge of Behavioural Supports would be an asset as well.
KEY FUNCTIONS:
Accountabilities
Responsibilities
Leadership
· Provides direction to the care team in all aspects of resident care
· Interprets nursing philosophy, and in collaboration with the nursing team establishes and implements goals and objectives.
· Promotes the Person Directed Care philosophy
· Holds meeting with department on a regular basis
· Provides direction to staff in complex clinical cases
· Introduces new care programs and services based on best practices and Ministry of Long Term Care changes
· Interprets FLTCHA and Regulation 79/10 to the nursing team and monitors compliance to standards through continuous quality improvement activities such as program evaluations annually and inspection protocols as specified in the protocol
· Demonstrates the ability to effectively communicate with staff, residents and families
· Provides leadership and acts as a role model when dealing with staff, resident, and family conflicts
· Acts as a mentor for Program Leads in the areas of personal and professional growth
· Develops policies and procedures consistent with resident care practices, CNO, LTCHA and Regulation, and other applicable legislation
· Provides direction and support to Program Leads in each program area (i.e.: Skin Care and Wound Management, Falls Prevention, Incontinence Management, Infection Prevention and Control, etc.)
· Promotes and fosters an environment where staff feel valued and involves staff at all levels with decision making
· Demonstrates sound knowledge of the resident bill of rights and monitors care to ensure rights of residents are always respected and promoted
· Initiates and/or directs timely investigations of reported Residents issues including allegations of resident abuse
Human Resources
· Recruits, hires, and discharges care staff
· Adheres to human resources policies when recruiting and hiring new employees
· Reviews new employee files to ensure the orientation is completed, and all the documentation is on file
· Adheres to the collective agreement when developing and implementing human resources policies
· Has a good understanding of staffing patterns, and scheduling activities
· Manages staff absenteeism with the implementation of an effective attendance management program
· Monitors payroll activities to ensure that wage grids, benefits, statutory holidays, vacations, lieu days are applies as per the collective agreements
· Oversees performance management for the care team.
· Counsels’ staff in areas of non-compliance, inappropriate and unprofessional behaviour. Utilizes the progressive disciplining process when disciplining employees
· Addresses all issues with staff in a professional manner
· In collaboration with the Chief Executive Officer (CEO), and leadership team, develops and implements recognition events
· Refers employees to Employee Assistance Program (EAP) as needed
· Demonstrates sound knowledge of policies contained in the employee handbook and full comprehension of the Resident abuse policy
Fiscal Management
· Develops the nursing operational budget annually with Director of Finance and leadership team.
· Monitors expenditures monthly through the review of variance reports. Analyses variances and is able to support such variances
· Approves the purchase of resident care equipment
· Monitors supply budgets to ensure that these are being effectively managed
· Monitors high intensity needs supplies and equipment to ensure proper submission and reimbursement form MoLTC
· Gets approval from the CEO for any equipment purchases over $3,000.00
· Logs all equipment purchases over $3,000.00
· Approves all care invoices
· Monitors agency utilization
Communication
· Effectively communicates with staff at all levels, residents, families, other departments, and external stakeholders
· Holds nursing meetings on a regular basis to introduce new programs, policies, quality improvements, new initiatives, changes in practices and policies
· Able to diffuse conflicts effectively and is solution oriented
Quality/Risk Management
· Assists in the co-ordination of the Quality Improvement program in collaboration with the QI Lead and the Resident Care team.
· Reviews trends quality improvement activities and takes the lead in changing practices, introducing new policies, programs, and services based on the identified trends and analysis
· Conducts regular clinical chart audits to ensure compliance with documentation standards, internal policies and procedures, and FLTCHA and regulations
· Collates and analyses the resident care section of the annual report
· Assist with the evaluation of all resident programs and services for relevance, quality, and effectiveness
· Identifies potential liability issues and takes action to minimize risk
· Required to understand the nature and meaning of quality indicators used by the Home and to understand which indicators are publicly reported.
· Initiates Critical Incident Report and liases with compliance officials to build a plan of corrective action.
· Required to participate in the improvement of the indicators and achieve satisfactory results.
· Participates with annual Quality Improvement Protocols for the MoLTC.
Safety
· Adheres to Occupational Health and Safety practices
· Demonstrates good knowledge of emergency and fire plans through fire drills, and mock disasters
· Promotes a safe working environment
· Monitors resident safety and ensures that residents that are potential elopers, wear security bands
· Reports to the MOLTC all critical incidents as stipulated in the FLTCHA and Regulation 79/10
· Investigates and reports employee work related accidents to the Occupational Health and Safety committee
· Manages WSIB claims
Committee/team involvement
· Chairs the Registered Staff meetings
· Attends Registered staff meetings regularly
· A member on the Leadership team, Quality Team, Resident Care and Management Medications team, Professional Advisory Committee (PAC), Labour Management meetings
· Attends other committees/teams meetings as requested or required
Professionalism/Work ethic
· Always conducts herself in a professional manner with dealing with staff, families, residents, and external clients
· Represents the Home in a professional manner when attending outside seminars, committees, and meetings with outside agencies.
· Adheres to the CNO standards of practice
· Demonstrates honesty, and integrity in all activities
· Completes all assigned training required as per the FLTCHA and Regulation 79/10.
Physical Demands
· Periodically lifting may be required.
· Sitting at desk.
· Walking and standing throughout the shift.
· Repetitive movement at or above the waist.
· Repetitive bending movement below the waist.
· Pushing movement may be required.
RESPONSIBILITIES TO HEALTH AND SAFETY:
· Is aware of employee’s responsibilities and follows all Health and Safety policies and procedures.
· Works safely to reduce the risk of injury to self, co-workers and residents
· Is alert to and properly reports all actual or potential hazardous situations to immediate supervisor.
· Is aware of WHMIS regulated products and takes safety precautions accordingly
· Does not operate or use faulty equipment
· Promptly reports personal injury to immediate supervisor and seeks first aid as needed
· Participates in fire safety demonstrations and fire drills and knows the Home’s emergency plan
· Renders first aid as required
· Has a good understanding of the Home’s role of the “Competent Supervisor” under the Occupational Health and Safety Act.
· Is aware of how and when to use personal protective equipment (PPE).
· Conduct monthly inspections of the department to identify hazards and observe workers to identify performance gaps and commend employees who are following and mentoring safe work practices
· Conduct safety talks on at least one health and safety topic at each staff meeting
· Ensure that health and safety is a regular agenda item at all staff meetings
· Conduct incident investigations with employees and determine corrective actions
· Ensure orientation training is completed for all new employees
· Support the JHSC and ensure that JHSC members are given time to conduct workplace inspections
· Complete an annual refresher of WHMIS and safe chemical handling with appropriate staff
This position summary is a guide outlining the major duties and responsibilities of the position. I understand no position summary can be inclusive of all duties and responsibilities of the position.
I have read and understand my Position Summary.
Signature Date
Pay: $95,000.00-$105,000.00 per year
Work Location: In person
