Entity: WELL Health Clinic Network Inc.
Position Title: Lead Medical Office Assistant
Hourly Pay range: $22 - $25
Job Class: Full Time
Work Location: Fairview Slopes
About the Company:
WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 180+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, and women’s health services. WELL, exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca
Position Summary:
As a Lead Medical Office Assistant at WELL Health Clinic, you’ll be an essential part of the patient care experience while also overseeing the daily operations of the clinic. Working closely with physicians and clinic staff, you will help facilitate smooth clinic operations, coordinate staffing and schedules, ensure compliance with clinic policies, and provide outstanding service and support to patients. This role requires strong multitasking abilities, leadership skills, attention to detail, and a commitment to delivering compassionate care in a fast-paced, clinical setting.
What you will be doing:
Medical Office Assistant Duties
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Greet and register patients, verify insurance, and process payments
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Schedule and confirm appointments, managing patient flow throughout the day
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Escort patients to and from exam rooms and clean rooms between appointments
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Maintain accurate and up-to-date electronic medical records
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Answer phones, respond to inquiries, and manage clinic correspondence and faxes
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Assist with minor clinical tasks and support physicians as needed
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Handle billing tasks and submit insurance claims
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Ensure exam rooms and administrative areas are clean, stocked, and organized
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Contribute to a welcoming, efficient, and patient-focused clinic environment
Operations & Clinic Management Responsibilities
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Keep physician schedules accurate and up to date
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Manage staff vacation requests and ensure appropriate staffing coverage
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Assist with preparing and participating in staff meetings
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Order and track clinic inventory to ensure adequate supplies
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Coordinate with the property management company for building-related issues or maintenance needs
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Address and resolve minor patient or staff concerns in a timely and professional manner
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Monitor workflow and adjust staffing or scheduling to maintain operational efficiency
You have:
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Previous medical office experience
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Strong organizational and communication skills
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Comfort working independently and as part of a team
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High school diploma or the equivalent
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Exceptional customer service skills
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A Team Player
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Strong verbal and written communication skills
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Attention to detail and ability to plan, organize, and prioritize work.
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Ability to work independently as well as with a team.
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Abilityto analyze, problem-solve and take the initiative.
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Open and accountable
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Ability to work varying shift patterns as needed by the clinic (including evenings and weekends)
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Experience as an MOA or MOA programs certification is an asset.
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Experience with EMR system OSCAR and a good understanding of MSP billing are assets.
The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.
WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.
This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.
WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.
Want Read more about us: https://stories.well.company/
