JOB TITLE: Key Accounts Manager - YVR (Hybrid Sales)
POSITION STATUS: Permanent – Full Time
DEPARTMENT: Sales
LOCATION: British Columbia
WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveler because we do!
If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.
For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
WHAT YOU'LL BE DOING
The Key Account Manager is responsible for driving revenue growth within a designated territory by managing and expanding relationships with key travel agency partners. This role combines in-person and virtual engagement strategies, adapting interaction frequency and format based on account tier, performance, and opportunity.
The successful candidate is a strategic sales professional who leverages market intelligence, product expertise, and data-driven insights to deliver measurable business results while strengthening brand loyalty:
- Manage a portfolio of key travel agent and trade accounts, delivering a hybrid coverage model that includes both in person engagement and a defined portfolio of virtually managed accounts, with a focus on maximizing revenue and strengthening long term partnerships
- Build and maintain strong, lasting relationships with agency owners, managers, and top-producing advisors through a hybrid engagement model.
- Serve as the primary point of contact for assigned accounts, providing proactive support, insights, and strategic direction.
- Conduct regular business reviews to evaluate performance, uncover opportunities, and define actionable growth plans.
- Drive incremental revenue through tailored sales strategies, targeted promotions, and account-specific business plans.
- Identify new revenue opportunities within existing accounts and actively prospect new high-potential partners
- Collaborate cross-functionally with sales, marketing, and product teams to align initiatives with account needs and market demand.
- Co-develop and execute the commercial business plan for the territory in partnership with the General Manager, Sales.
- Develop comprehensive knowledge across the full product portfolio, including Sun, Europe, Cruise, ePackages, Car, Tours, and Groups.
- Position products effectively by articulating key differentiators and competitive advantages to partners.
- Stay informed on industry trends, market conditions, and competitor activity to maintain a strong market presence.
- Deliver engaging in-person and virtual training sessions, webinars, and presentations to educate partners on products, destinations, and promotions.
- Support product launches, campaigns, and seasonal initiatives through targeted account engagement.
- Contribute to marketing efforts, including social media content, presentations, and promotional materials.
- Monitor sales performance, account productivity, and market trends within the assigned territory.
- Maintain accurate records of account activity, sales interactions, and follow-ups using CRM systems.
- Prepare regular reports, forecasts, and business updates for internal stakeholders.
- Provide ongoing market intelligence and insights to support strategic decision-making.
- Manage account escalations professionally, ensuring timely and effective resolution.
- Participate in trade shows, conferences, familiarization (FAM) trips, and industry events as required.
- Manage territory budgets and submit timely expense reports.
- Undertake other related duties as required to support business objectives.
KNOWLEDGE AND SKILLS REQUIRED:
- College diploma in tourism
- 3 or 4 years travel industry experience
- Solid experience of territory and market
- Demonstrated ability to establish new accounts and service current accounts
- Excellent communication and presentation skills
- Highly motivated and able to work with little or no supervision
- Strong organizational skills and time management skills
- Strong communication and public speaking skills
- Ability to deliver high impact presentations to agencies, consumers and corporate accounts
- Strong Social Media Skills
- Proficient in Sales Force or CRM system
- Working knowledge of Word, Excel, Power Point
- Flexible to work evenings and weekends, as required
- Driver’s license required
WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential
Please note that these benefits apply to permanent, full-time employees.
Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.
We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.
