The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.
If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.
We are seeking a positive and energetic full-time Food & Beverage Supervisor to join our Food and Beverage Team at the Club. As the Food & Beverage Supervisor you will create exceptional experiences for our members and guests while leading a team of service focused individuals in a dynamic, fast paced environment. You will play a pivotal role in ensuring smooth daily operations, maintaining high service standards, and contributing to the overall success of the Club’s Food & Beverage Operations.
Responsibilities:
- Oversee daily operations, including staffing, service execution, and venue management
- Lead and support staff to deliver exceptional guest experiences through menu education and consistent quality oversight
- Develop team performance and ensure compliance of protocols, policies and procedures by delivering comprehensive training to all team members that fosters a culture of accountability, growth, and excellence.
- Actively lead daily restaurant operations with a strong floor presence during service while assisting with food and beverage administrative duties, including opening, mid-day, and closing staff responsibilities, as well as end-of-night supervisory closing procedures.
- Effectively address members concerns and complaints immediately; communicate member concerns with management in a timely manner as part of the member feedback process
- Actively contribute to department teamwork including communication and collaboration with the culinary team
- Help maintain labour costs and operational targets while keeping service standards high
- Ensures compliance with all Glencoe Health and Safety standards, the Alberta Occupational Health and Safety regulations and the Alberta Gaming & Liquor Commission License requirements
Qualifications:
- Minimum of 2-3 years food & beverage experience and at least 1 year experience in a supervisory or leadership role
- Minimum of a high school diploma or equivalent
- A diplomatic, professional, and outgoing leader with the ability to build strong relationships with members and employees.
- A collaborative team player with experience leading, coaching, and engaging employees while maintaining high service standards.
- Confident in handling service recovery and resolving member concerns with professionalism and sound judgment.
- Demonstrated ability to make independent decisions while exercising strong leadership and accountability.
- Flexible availability, including evenings, weekends, holidays, and increased availability during peak periods and the summer season.
- Pro Serve Certification is required; Standard First Aid & CPR-C Certification is considered an asset.
Why choose us:
- An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders
- Numerous opportunities for personal and professional growth including training and development
- Delicious, fulsome employee meals prepared daily
- Employee referral program that rewards the additional talent you bring
- Numerous employee recognition programs to reward you for your incredible efforts
- Comprehensive health and dental benefits available for you and your family
- An Employee/Employer contributed to RRSP plan
Additional Details:
This is a full-time position that reports to the Restaurant Manager. The successful candidate may be required to work a variety of shifts including weekdays, evenings, weekends and holidays, so a flexible schedule is required.
Additional information about The Glencoe Club and offerings can be found on our website: www.glencoe.org or at www.glencoejobs.org.
The successful applicant will be required to complete a background check as well as Respect in the Workplace and Respect in Sport online certifications prior to commencing employment.
Qualified applicants are invited to submit their cover letter and resume to [email protected] by Tuesday, July 21.
*We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.
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Job Types: Permanent, Full-time
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
