Edmonton, Ab Turnaround manager Jobs – 55 Openings This Week

Service Operations Manager (Confidential)
Confidential —Edmonton, AB
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
- Wellness program
- Dental care
Quick apply
22h
Service Technician - Valves & Automation
CGIS —Edmonton, AB
- Full-time
- Schematics
- CAD
- Assembly
- Profit sharing
- Wellness program
Quick apply
Concrete Civil Superintendent
Aecon Group —Edmonton, AB
- Engineering
- Organizational skills
- Construction experience
- Tuition reimbursement
Quick apply
Supervisor
2731520 Alberta Ltd. dba OAKBERRY Açaí —Edmonton, AB
- From $17 an hour
- Part-time
- Customer service
- Cashiering
- Supervising experience
- Store discount
Quick apply
5d

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Prepare regular summary reporting for KPC leadership team to understand project progress, current and anticipated issues, and mitigation.
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Service Operations Manager (Confidential)

Confidential
Edmonton, AB

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Job details

Permanent | Full-time
22 hours ago

Benefits

Wellness program
RRSP match
On-site gym
Dental care
Tuition reimbursement
Paid time off
Company events
Employee assistance program
On-site parking

Skills

Bilingual
French
Microsoft Excel
Customer service
English
Microsoft Office
Financial services
Leadership
Communication skills

Full job description

About the Opportunity:

Our client is seeking an experienced Customer Operations Manager to lead a high-performing, bilingual operational team responsible for processing a high volume of time-sensitive customer transactions. This is a hands-on leadership role that combines operational management, people leadership, process improvement, and regulatory compliance.

The successful candidate will play a key role in improving operational efficiency, developing employees, enhancing customer service, and implementing scalable business processes while partnering with senior leadership to support organizational objectives.

Key Responsibilities:

Provide overall leadership for the day-to-day operations of a high-volume transactional department, ensuring service levels, productivity, turnaround times, and quality standards are consistently achieved.
Lead, coach, mentor, and develop a team through regular performance management, employee development, succession planning, onboarding, and recruitment activities.
Establish clear performance expectations and monitor departmental KPIs, productivity metrics, service levels, quality indicators, and operational trends to drive continuous improvement.
Allocate workloads, prioritize resources, and manage staffing levels to effectively respond to changing business volumes and operational priorities.
Act as the department's subject matter expert, providing guidance on complex transactions, escalated customer situations, procedural exceptions, and operational decision-making.
Identify process inefficiencies through workflow analysis and operational reporting, and lead initiatives focused on automation, technology adoption, process redesign, and continuous improvement.
Develop, maintain, and standardize departmental procedures while ensuring employees receive ongoing training as business processes, products, and regulatory requirements evolve.
Partner with cross-functional stakeholders to implement operational initiatives, improve service delivery, and support broader organizational objectives.
Ensure compliance with corporate policies, insurance regulations, privacy legislation, internal quality standards, and customer complaint handling requirements.
Maintain strong governance practices through quality reviews, audit readiness, documentation controls, and proactive identification and mitigation of operational risks.
Prepare operational reports, analyze performance data, identify trends, and present recommendations that support informed business decisions.
Foster a culture of accountability, collaboration, continuous improvement, employee engagement, and customer service excellence.

Qualifications:

5–7+ years of progressive leadership experience within high-volume operations, customer service, insurance, financial services, shared services, or similar transactional environments.
Demonstrated success leading teams through coaching, performance management, workforce planning, and employee development.
Strong experience managing operations using KPIs, service metrics, quality indicators, and productivity measures.
Proven ability to lead operational improvement initiatives, including workflow optimization, process redesign, automation, or technology implementation.
Excellent analytical, organizational, and problem-solving skills with exceptional attention to detail.
Strong communication and stakeholder management skills with the ability to influence at all organizational levels.
Intermediate to advanced Microsoft Office skills, particularly Excel.
Experience within insurance, financial services, contact centres, or other regulated environments is considered an asset.
Bilingual (English/French) is considered an asset.

Ideal Candidate:

This opportunity is well suited to an operational leader who enjoys improving processes, developing people, leveraging technology, and building high-performing teams. The successful candidate combines strong operational discipline with a continuous improvement mindset and is comfortable balancing strategic initiatives with hands-on leadership.

Benefits:

Company events
Dental care
Employee assistance program
On-site gym
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Wellness program

Work Location: In person

Quick apply

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turnaround manager jobs in edmonton, ab

Service Operations Manager (Confidential)

Service Technician - Valves & Automation

Concrete Civil Superintendent

Supervisor

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