About the job
ClinicLine
ClinicLine helps Canadian medical clinics find qualified, dedicated, and reliable remote medical administrative professionals, allowing clinics to save money while maintaining consistent, high-quality support.
Who This Role Is For
This role is strictly for experienced Canadian medical clinic leaders.
You must have:
- Direct experience working in a Canadian family medicine clinic (not dental, not hospital-only)
- Hands-on Medical Office Assistant (MOA) experience
- Proven experience managing clinic staff and operations
If you do not meet all of the above, you will not be considered.
Role Overview
ClinicLine is hiring a part-time (0.5 FTE) Client Success Manager to manage and strengthen relationships with our clinic partners.
This role is designed specifically for a former or current Clinic Manager in Canadian primary care who deeply understands day-to-day clinic operations, administrative workflows, and staff management.
You will fully own clinic relationships from onboarding through long-term success, taking accountability for client satisfaction, retention, and performance outcomes. You will also play a key role in hiring, onboarding, and managing remote medical administrative staff.
Key Responsibilities
- Fully own and manage relationships with assigned clinic clients
- Lead clinic onboarding and ensure smooth implementation
- Define workloads, KPIs, and performance expectations for remote staff
- Act as a subject matter expert in Canadian primary care clinic operations
- Optimize clinic administrative workflows (calls, fax, EMR, scheduling)
- Lead recruiting and hiring for clinic placements
- Run client meetings, performance reviews, and issue resolution
- Provide oversight and guidance to remote medical administrative staff
Mandatory Experience
All of the following are required:
- 2+ years as a Medical Office Assistant (MOA) in a Canadian family medicine clinic
- 3+ years as a Clinic Manager (or equivalent leadership role) in Canadian primary care
- Direct experience managing administrative staff and clinic operations
- Hands-on experience with EMRs (Accuro, OSCAR, Telus PS Suite, etc.)
Applications without this experience will not be reviewed.
What We’re Really Looking For
- Someone who has run a clinic, not just worked in one
- Someone who understands real workload constraints, patient flow, and admin bottlenecks
- Someone confident advising clinic owners and physicians
- Someone who can translate clinic operations into scalable processes
Role Details
- Full-time: 40 hours per week
- Remote/ Hybrid role, GTA preferred
- Flexible schedule required
- Compensation: $30 to $34 per hour + bonus
Pay: $30.00-$34.00 per hour
Work Location: Remote
