Work Location:
Markham, Ontario, Canada
Hours:
35
Line of Business:
TD Insurance
Pay Details:
$66,800 - $94,300 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, wealth, travel, home and auto insurance, with more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health.
Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada, At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow, TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.
This is a primarily onsite position, with an expectation to work from the office 4 days per week. Target start date for this role is September 2026.
Job Description:
Reporting to a Team Leader, Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims. This includes full investigation of liability and quantum as well as negotiation and resolution of claims effectively and in a timely manner. The Bodily Injury Claims Analyst is available to travel and attend mediations, pre-trials and trials as required, and is required to deal with and direct plaintiff and defence counsel on a regular basis. The Analyst is responsible also for departmental assistance as required and regular assistance in coaching, mentoring, and training of more junior Analysts on the team. The Analyst will be required to support other lines of business based on need, including First Response Center (FRC), Catastrophic Events (CAT), Auto and Residential Claims.
Investigates complex claims regarding liability, injuries and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion.
Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices; complies with all established protocols regarding identification and notification of Major Claims; complies with all established protocols respecting claims settlement authority.
Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
Establishes and maintains proactive and sound litigated claims file handling by adhering to established guidelines.
Manage both potential indemnity and expense to ensure sound cost management principles and practices.
Exercise sound judgment in the evaluation and resolution of complex meritorious claims considering all available information adhering to established guidelines.
Makes prompt contact (in person where practical) with all unrepresented claimants to established and maintain a relationship of trust and cooperation in order to resolve claims of high complexity in a timely manner through a fair and proactive process.
Manages expectations of claimants throughout the claims process by maintaining regular follow up contact and delivering on commitments made to resolve claims in a timely manner and fair process.
Communicates with clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts with respect to their role, rights and responsibilities in the claim process in order to establish and maintain their cooperation and / or collaboration.
Build trust and business relationships with Plaintiff Counsel to resolve claims files in a timely manner through a fair, reasonable and professional manner through good communication.
Proactive management and collaboration with Defence Counsel in partnership around all established claims handling and best practices.
Complete all required reports and all notepad entries in a timely manner.
Generally works inside the office environment; are expected to attend out of the office settlement meetings, mediations and trials. In persons visits are also expected.
Occasional or frequent overnight travel, daily travel to other locations. Some travel required outside of business hours.
May be required to work irregular hours to schedule activities around availability of key contacts or events
Driving and travel as required.
Assist management as required.
Provide coaching, mentoring and training more junior analysts.
Demonstrate strong leadership and positive role modelling towards their peers
Job Requirements:
You have a minimum of 5 years BI & tort experience.
You have knowledge / experience with the current Rules of Civil Procedure.
You have a full understanding of the insurance industry and the related legal environment.
You are able to prioritize and complete all claims handling related activities around the availability and accessibility of clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required. You have superior interpersonal and communication skills.
You have a strong client service orientation.
You possess excellent organization and time management skills.
You have effective analytical skills and you are detail oriented.
You have strong negotiation skills.
You have the ability to adapt effectively to a changing environment.
You are able to function effectively in a fast-paced, multi-faceted environment.
You are able to work independently and with minimum supervision.
You have demonstrated an ability to coach your peers and have demonstrated strong leadership.
CIP courses and post secondary education are assets.
This is a primarily onsite position, with an expectation to work from the office 4 days per week. Target start date for this role is September 2026.
Who We Are:
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
