Join Alberta's Premier Automotive Performance & Accessory Destination
JB's Power Centre is looking for an organized, energetic and customer-focused Automotive Service & Shop Coordinator to join our busy West Edmonton location.
This is a key operational role responsible for coordinating the daily workflow of both our Mechanical Service Department and our 12-Volt Electronics & Automotive Accessory Installation Department.
The successful candidate will work closely with the JB's Power Centre sales team, the Mechanical Shop Manager, the 12-Volt & Accessory Shop Manager, and our technicians to ensure every customer vehicle is properly prepared, scheduled, communicated and completed on time.
This position serves as the operational link between our customers, sales team and installation departments, ensuring every project is properly organized, scheduled and completed with an exceptional customer experience from start to finish.
Responsibilities
As our Automotive Service & Shop Coordinator, you will:
Daily Operations & Planning
- Coordinate the daily workflow of vehicles through both our Mechanical Service Department and our 12-Volt & Accessory Installation Department.
- Work closely with the JB's Power Centre sales team, the Mechanical Shop Manager and the 12-Volt & Accessory Shop Manager to ensure each day's workload is properly scheduled and balanced.
- Review upcoming appointments to ensure all required products, parts, labour requirements and installation information are complete before the customer arrives.
- Identify scheduling conflicts, shop capacity constraints and workflow challenges, proactively recommending adjustments to maximize technician productivity while maintaining customer commitments.
- Be responsible for the flow of products into and back from the installation centres, ensuring all products and parts are organized, staged and assigned to the correct customer work order.
- Assist technicians in procuring any additional, missing or correct parts required to complete booked work.
- Coordinate with the sales team when additional products or replacement parts are required.
Customer Check-In
- Welcome customers upon arrival and complete the vehicle check-in process.
- Review the booked work with each customer to verify the accuracy of the work order, confirm customer expectations, answer questions and ensure all requested products and services are clearly understood before work begins.
- Perform a walk-around inspection of each vehicle with the customer, documenting any pre-existing damage or concerns before work begins.
- Ensure all vehicle information, customer concerns and special instructions are accurately documented on the work order.
During the Repair or Installation
- Prepare and maintain accurate work orders, installation notes and customer records.
- Monitor the progress of vehicles throughout the day while communicating priorities with both Shop Managers.
- Provide customers with clear, honest and timely updates while their vehicles are being serviced or upgraded.
- Communicate any changes in scheduling, additional work requirements or revised completion times promptly and professionally.
- Where appropriate, share progress photos of the customer's vehicle during the installation or service process to enhance communication and build confidence in the work being performed.
- Coordinate with technicians and Shop Managers to ensure completed work meets JB's Power Centre's quality standards before vehicle delivery.
Vehicle Delivery
- Coordinate the completion of each vehicle, ensuring all work has been completed, quality checked and is ready for customer delivery.
- Complete the vehicle delivery (book-out) process by reviewing all completed work with the customer.
- Explain the repairs performed, services completed and products installed in a clear and professional manner.
- Demonstrate the operation and features of any newly installed products or equipment, ensuring the customer is comfortable and confident using their vehicle before leaving the store.
- Review any maintenance recommendations, warranty information and customer care instructions related to the completed work.
- Ensure all documentation is complete and the customer leaves with a positive delivery experience.
General Responsibilities
- Assist in resolving customer concerns professionally and efficiently.
- Maintain an organized, efficient and professional service coordination area.
- Follow JB's Power Centre procedures regarding work orders, customer vehicles, warranties and installation documentation.
- Work collaboratively with all departments to deliver an exceptional customer experience from vehicle check-in through final delivery.
- Continuously look for opportunities to improve shop processes, customer communication, scheduling efficiency and the overall customer experience, contributing to the ongoing success and growth of JB's Power Centre.
Qualifications
We're looking for someone who enjoys working in a fast-paced automotive environment and thrives on organization, communication and customer service.
Preferred Qualifications
- Previous experience as an Automotive Service Advisor, Service Writer, Shop Coordinator or similar role.
- Knowledge of automotive repair, maintenance, truck accessories and/or 12-volt electronics.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Outstanding customer service skills.
- Ability to manage multiple work orders while maintaining exceptional attention to detail.
- Comfortable working with computers and service management software.
- Ability to work collaboratively with technicians, shop managers and the sales team.
- Valid Class 5 Driver's Licence.
Automotive Experience Considered an Asset
- Mechanical repair and maintenance
- Suspension and steering
- Wheels and tires
- Truck accessories
- Mobile electronics and remote starters
- Car audio
- Lighting upgrades
- Performance upgrades
- Fleet and commercial vehicle accessories
- Parts sourcing and estimating
Why Join JB's Power Centre?
JB's Power Centre has proudly served Alberta's automotive enthusiasts, truck owners, commercial fleets and everyday drivers for decades.
Our West Edmonton location specializes in:
- Mechanical service and repair
- Truck accessories
- Performance upgrades
- Wheels and tires
- Remote starters
- Mobile electronics
- Car audio
- Fleet and commercial vehicle upfitting
- Professional installation services
From routine maintenance and repairs to suspension systems, remote starters, truck accessories, fleet upfitting and performance upgrades, every day brings a new challenge. You'll become an integral part of a passionate team committed to delivering exceptional workmanship and outstanding customer service.
What We Offer
- Competitive compensation based on experience
- Full-time, permanent employment
- Comprehensive employee benefits
- Employee purchase program
- Ongoing product and technical training
- A professional, supportive and team-oriented work environment
- Opportunities for career growth and advancement
Position Details
Position: Automotive Service & Shop Coordinator
Location: JB's Power Centre – West Edmonton
Employment Type: Full-Time
Compensation: Competitive and based on experience
If you're passionate about the automotive industry, enjoy working with people, thrive in a fast-paced environment, and take pride in delivering an exceptional customer experience, we'd love to hear from you.
Please submit your résumé and tell us why you'd be a great addition to the JB's Power Centre team.
Pay: $60,000.00-$75,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Experience:
- Customer service: 2 years (required)
- Service Writer: 3 years (required)
- Shop Coordination: 3 years (required)
- Automotive Parts & Accessory: 3 years (required)
Work Location: In person
