About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
Analyst, Residential Operations
The Analyst, Residential Operations is responsible for supporting the Global Residential Operations teams through providing high quality operational data analysis. This position will be a resource to the broader Global Residential Operations team to support efforts around residential service, people management and stakeholder relationships. The role will have exposure and accountability in supporting our existing residential properties and developing projects.
What You’ll Be Doing:
Analysis and Research
Assist with developing and implementing operational KPIs to measure performance.
Provide operational analysis to better understand operational KPIs.
Provide monthly, quarterly, yearly operational performance related reporting to management team.
Harvest and analyze operational data to determine trends, develop new processes and support global initiatives and/or company goals.
Proactively seek out, filter and consolidate data and information from various sources to provide meaningful, actionable, insights to share with the Global Operations team.
Gather and interpret data from operational systems to improve processes and optimize results.
Research and analyze industry practices and Global Residential Operations processes and tools to support an environment of continuous improvement.
Support of Open and Operating Properties
Collect and analyze leading operational best practices and innovations.
Assist with operations reviews for the various residential models – Private Residences, condo hotels, rental, standalone, etc.
Support with the rollout / implementation of global programs and other new initiatives.
Review Teams channels to understand questions being asked to determine trends.
Assist in understanding homeowner satisfaction.
Residential Operations Tools and Support
Assist with compiling, organizing, and maintaining various tools to support operational platforms and systems, including Teams channels, Residential Operations SharePoint sites, Viva Engage, etc.
Assist in development and rollout of new operating guidelines.
Manage system access requests and distribution as required.
Assist with planning and coordination of global quarterly call conference calls; to include agenda, securing presenters, presentation creation.
Assist with the coordination and execution of the Global Residential Leadership conference planning and meeting logistics.
What You Bring:
3-5 years of related experience in hospitality industry and project analysis.
University degree with a focus on hospitality, hotel management, real estate or property management. Hospitality and mixed-use exposure preferred.
Highly proficient in Microsoft Office 365 - Excel, Word, and PowerPoint.
Experience in using website development software – SharePoint an asset.
Ability to learn and understand additional technical knowledge and skills as required.
Understanding of the branded residential/real estate, vacation home market and industry an asset.
Good understanding of the hospitality industry, particularly the luxury segment.
Key Skills/Who You Are:
Strong customer service knowledge.
Excellent verbal and written communication skills.
Proficient in leveraging new technologies.
Team player with an excellent attitude and strong work ethic.
Creative problem solver, able to access multiple information sources to solve problems.
Able to work independently, take initiative, use sound judgement, and be proactive in taking on new tasks.
Strong interpersonal skills, who can work cooperatively with others to accomplish common tasks and objectives.
Excellent organizational and analytical skills.
Strong attention to detail and accuracy.
Excellent demonstration of maturity, initiative, and resourcefulness.
Annual Salary Range: $70,000 – $80,000 CAD
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
