This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
Overview of the Role:
The Junior Systems Analyst supports the implementation, maintenance, and optimization of application, data, infrastructure, cloud, DevOps, and/or integration platforms. Working under the guidance of senior team members, this role contributes to operational support, continuous improvement initiatives, and the delivery of reliable technology solutions. The role collaborates closely with Data Analytics, DevOps, Cybersecurity, Architecture, Infrastructure, Operations, and Product Engineering teams.
Key Deliverables / Responsibilities:
- Troubleshoot issues and provide workarounds and permanent solutions
- Actively participate in identifying process and system improvement opportunities
- Coordinate with cross-functional teams to diagnose and resolve incidents within agreed service levels while maintaining ownership and providing timely status updates
- Participate in an on-call rotation and provide high-availability support (24/7) during assigned on-call periods
- Coordinate changes with IT support teams and prepare change management documentation for implementation activities
- Coordinate and perform comprehensive testing, including end-user validation, for modified and new application features and functionality
- Implement system changes in accordance with WestJet ITSM policies and procedures
- Assist in the analysis, configuration, testing, and support of systems and applications
- Continuously seek opportunities to improve efficiency through automation, monitoring, and dashboard development
- Analyze and evaluate the effectiveness and efficiency of existing systems and recommend improvements or enhancements
- Engage with application end users to understand business priorities and support their needs
- Collaborate with team members and support department initiatives
- Demonstrate initiative, curiosity, and a willingness to learn new technologies and processes
Experience and Qualifications:
- Bachelor's degree in computer science or equivalent combination of education and work experience
- Experience building CI/CD pipelines using Terraform, Ansible, or other automation and scripting tools
- Strong problem-solving, interpersonal, and communication skills, with the ability to influence stakeholders effectively
- Broad knowledge of IT disciplines, including application development, network and system administration, quality assurance, and application and data management
- Experience with Azure and cloud migration initiatives (IaaS, PaaS, and SaaS)
- Proficiency with workplace tools such as Microsoft Visio, Microsoft 365, SharePoint, and Microsoft Teams
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong verbal and written communication skills, with the ability to collaborate effectively with vendors, support teams, and business stakeholders
- Experience working in a highly collaborative, team-oriented environment.Understanding of ITIL processes, service management principles, and documentation standards
- Strong facilitation, presentation, negotiation, and problem-solving skills
- Demonstrated ability to exercise sound judgment when handling confidential and sensitive information
- Knowledge and experience with Continuous Integration and Continuous Delivery (CI/CD) practices
- Partner with IT Security to ensure compliance with WestJet's data governance and security policies
- Operational support experience with IBM MQ, Azure API Management (APIM), Confluent Kafka, IBM DataPower, Fortra GoAnywhere, or similar integration platforms is considered an asset
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at
[email protected].
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
For more information about everything WestJet, please westjet.com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at
[email protected].
