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Medical Office Assistant

South Okanagan Similkameen Health Care Society
Penticton, BC

Quick apply

Job details

Casual
9 days ago

Skills

Computer operation
Electronic medical records
Customer service
Medical office experience
Microsoft Office
Administrative experience
Organizational skills
Multi-line phone systems
Communication skills

Full job description

Start Date: As soon as possible

Hours: Casual, Morning, Day, Evening

Who We Are:

The South Okanagan Similkameen Health Care Society, an organization that supports local family physicians with a mission to improve comprehensive primary patient care is looking for Casual Medical Office Assistants (MOA) to provide clerical and administrative support to physicians, nurse practitioners and allied health professionals enabling the clinic to run smoothly and ensuing patients feel well taken care of.

Some of the duties and responsibilities include:

Greet and welcome patients and other clinic visitors, determine their needs and connect them with the appropriate staff member
Receive incoming calls and emails and answer routine inquiries
Screen, transfer and/or redirect calls and emails to the appropriate staff member, voicemail or email account, or take messages
Track and monitor the location of all staff and patients in the clinic
Monitor the waiting room and clean/tidy up and organize as necessary to ensure a welcoming and safe environment
Attend to patients in the waiting room, answering questions, as well as listening to, offering support for, and validating their concerns
Seek to de-escalate heightened emotions where possible by listening and speaking calmly, seeking Clinic Support Manager or Clinic Lead as necessary
Schedule and coordinate appointments (initial, recall and follow up) for patients by determining the appropriate clinician based on patient needs and clinician and patient availability
Liaise with specialists, service providers (ultrasound, laboratory, etc.), other clinics and pharmacies on behalf of the clinic and patients’ needs
Build relationships with patients and colleagues
Assist patients with intake documentation
Enter patient data into medical office information system
Maintain an environment of privacy and confidentiality
File patient information and treatment records into hard and soft copy patient files

The position is ideal for an individual who has:

A Medical Office Assistant Certificate or equivalent experience and education
Prior experience in a Medical Office desired
At least 2 years of previous administrative or customer service experience in a fast-paced, customer-oriented environment
Prior experience on switchboard or reception

The successful candidate will have:

Knowledge of Electronic Medical Record (EMR) systems
Competent with MS Office and computer use in general
Good verbal and written communication skills
Organizational skills including prioritization
Ability to meet deadlines and function well in a high-paced environment with changing priorities
Strong ability to build relationships and rapport
Strong interpersonal skills
Strong problem-solving skills
High level of professionalism including confidentiality, discretion, tact and diplomacy
Ability to use standard office equipment
Positive, collaborative and team-oriented attitude
Flexible and adaptable to changing work demands
Strong work ethic (dedicated and hardworking)
Trustworthy
Patient-service focus
High attention to detail
Self-motivated
Self-confident
Team Player
Experience within healthcare, a non-profit community, or social services organization is preferred

Submit resume and cover letter to [email protected].

We thank you for your application but only candidates selected for interviews will be contacted.

Must be legally eligible to work in Canada.

Job Type: Casual

Pay: $20.00-$24.00 per hour

Work Location: In person

Quick apply

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