Laval, Qc Helpdesk support Jobs – 68 Openings This Week

Bilingual IT Help Desk Support
Beyond Bilingual Inc. —Mont-royal, QC
- Up to $60,000 a year
- Full-time
- Bilingual
- English
- Microsoft Office
- Dental care
- Tuition reimbursement
Quick apply
IT Manager
Nakisa —Montréal, QC
- Hybrid work
- Azure
- Computer Science
- English
- Dental care
- Paid time off
Quick apply
Développeur(euse) logiciel / Software Developer - DevOps System Administrator
Genetec —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Computer science
- Azure
- Tuition reimbursement
Quick apply
IT infrastructure Manager
Services Conseils IntelliSoft inc. —Montréal, QC
Senior Data Developer
MaintainX —Montréal, QC
- Full-time
- Hybrid work
- SQL
- Agile
- AI
- Dental care
- Paid time off
Quick apply
Coordonnateur / Coordonnatrice du service à la clientèle / Customer Service Coordinator
Smardt —Dorval, QC
- Full-time
- Bilingual
- Microsoft Word
- Spanish
- Dental care
Quick apply
5d
Développeur(euse) logiciel / Software Developer - Builds & Releases
Genetec —Montréal, QC
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Tuition reimbursement
Quick apply
Analyst - Trading & Commercial Analytics
CWP Energy —Montréal, QC
- Full-time
- Computer science
- Microsoft Excel
- Engineering
Quick apply
Senior Site Reliability Specialist (SRE)
AlayaCare —Greater Montreal Area, QC
- On call
- Hybrid work
- Bilingual
- Azure
- Computer Science
Quick apply
8d
Gestionnaire Principal, services d'ingénierie | Senior Manager, Customer Engineering
Pratt & Whitney —Longueuil, QC
- Full-time
- Microsoft Powerpoint
- Computer science
- Microsoft Excel
- Wellness program
- Flexible schedule
IT Manager
Galvion LTD —Montréal, QC
- Full-time
- Azure
- Computer Science
- Engineering
Quick apply

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Bilingual IT Help Desk Support

Beyond Bilingual Inc.
Mont-royal, QC

Quick apply

Job details

Permanent | Full-time

Benefits

Casual dress
Dental care
Tuition reimbursement
Vision care

Skills

Bilingual
French
Post-secondary education
English
Microsoft Office
Analysis skills
Remote access software
Computer networking
Organizational skills
MacOS
IT
Communication skills
Time management
VPN

Full job description

Bilingual IT Help Desk Support

Location: Mont-Royal, Montreal
Job Type: Full-Time, Permanent
Work Arrangement: 100% Onsite (Corporate Office)
Schedule: Monday to Friday, 8:00 AM – 5:00 PM (1-hour lunch)
Salary: up to $60,000

Company Overview

Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.

Perks & Benefits

Company-paid health, dental, and vision benefits (after 6 months)
Employee discounts
Casual dress code Comprehensive training and onboarding
Supportive, family-oriented work atmosphere Tuition reimbursement opportunities
Tremendous career advancement potential

Job Overview

The Bilingual IT Help Desk Support role is responsible for providing user support and customer service for company-supported computer applications and platforms. This position is focused on troubleshooting problems and advising users on the most appropriate course of action to resolve technical issues.

Duties and Responsibilities

Act as the primary point of contact for users, handling inquiries related to support, policies, and procedures.
Assign and escalate technical issues to the appropriate IT Systems Support technician, supporting corporate offices. There are a total of 10 corporate offices, with 4 being directly supported by this role.
Maintain ongoing communication with users, ensuring they are always informed about the status of their support tickets.
Follow up with assigned personnel to ensure that reported problems are resolved in a timely manner.
Document and maintain solutions within the appropriate support systems for future reference.
Escalate recurring or unresolved problems to the IT Support Team Lead after all troubleshooting efforts have been made.
Proactively identify opportunities for improvement and collaborate with the Manager, IT Support, to implement processes that enhance Help Desk operations.

Qualifications

Post-secondary education in a related field or an equivalent combination of education and experience
At least one year of experience in an information technology role, specifically in providing computer support.
Strong understanding of Windows 11/8, Mac OSX, and Microsoft Office applications.
Experience with Windows domain networking, local area networking, remote access software, VPN, and virtual machine (VM) technology troubleshooting.
Background in end-user support, including assisting and training users.
Technical writing skills.
Proficiency in Microsoft Office.

Related Work Skills

Ability to build effective relationships with users.
Strong verbal and written communication skills.
Team player who works well in collaborative environments.
Effective time management and multitasking abilities.
Excellent organizational skills and the ability to prioritize multiple tasks.
Proven ability to perform well under pressure and meet deadlines.
Strong analytical and problem-solving skills.
Solid technical understanding and the capacity to learn new programs quickly.
Self-motivated, energetic, and able to adapt quickly to changes.
Willingness to work a flexible schedule as needed.

Job Types: Full-time, Permanent

Application question(s):

Are you fully bilingual in French and English, with the ability to support users professionally in both languages?
How many IT support/help desk tickets do you typically handle per day?
What types of IT support tickets do you have the most experience resolving?
Do you have hands-on experience troubleshooting printer issues, including printer drivers, print queues, network printers, or multi-function printers?
Do you have experience supporting macOS users in a professional IT environment? If yes, what types of Mac issues have you supported?
Have you supported Android scanners, Zebra devices, handheld scanners, or similar wireless devices from an IT troubleshooting perspective?
Are you comfortable troubleshooting hardware issues remotely, such as a laptop that will not power on, before recommending replacement or an in-office visit?
What ticketing system have you used in previous IT support roles?
This role is 100% onsite in Mont-Royal, Montreal, Monday to Friday from 8:00 AM to 5:00 PM. Are you able to commit to this schedule and location?

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in laval, qc

Bilingual IT Help Desk Support

IT Manager

Développeur(euse) logiciel / Software Developer - DevOps System Administrator

IT infrastructure Manager

Senior Data Developer

Coordonnateur / Coordonnatrice du service à la clientèle / Customer Service Coordinator

Développeur(euse) logiciel / Software Developer - Builds & Releases

Analyst - Trading & Commercial Analytics

Senior Site Reliability Specialist (SRE)

Gestionnaire Principal, services d'ingénierie | Senior Manager, Customer Engineering

IT Manager

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